Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 575 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

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“Delivery guys very polite”

Helpful Report

Posted 2 years ago

Dear Vivian, Thank you for sharing your awesome experience with Eezee, we pride ourselves on our exceptional service and expect the same level of service on your next order! Thank you again for your feedback, and we look forward to doing business with you again! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Good of you is when we place order, any item that need indent and date of delivery yuo will monitor for us and ship to us without we have to chase you, it's show your system of monitoring are super, keep it up,”

Helpful Report

Posted 2 years ago

Dear Mr. Tay, We are pleased to know that you had a wonderful experience with Eezee and highly appreciate the feedback you shared. This fuels us to do better each time and rest assured we will continue to deliver the same or even better support moving on for our dear customers like you. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Take a long time to source for a product When order something from eezee, i always receivce an email upon my orders saying that the item is out of stock, or the brand is not available. Wasting a lot of time.”

Helpful Report

Posted 2 years ago

Dear Nanthini, Thank you for taking the time to share your feedback. This is not the experience we want our customers to have hence, we're in the middle of making some improvements to bridge this gap. Stay tuned as we implement the said improvements to give a better experience for our dear customers like you. We apologize for any inconvenience this may have brought you but rest assured, improvements are underway and we thank you for your understanding and patience. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Still good delivery and on time”

Helpful Report

Posted 2 years ago

Dear David Nam, Thank you for taking the time to provide a positive experience for your order. We will continue to exceed your expectations for your future orders. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Where is my order!!!!???”

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Posted 2 years ago

Dear Simon, Thank you for sharing your feedback. I remember you shared the same feedback last Feb 2022 and I can see that there are 4 orders with lead time. I'm going to check with the supplier if there's any way to expedite this and will give you feedback ASAP. Once again, I apologize for this hiccup and appreciate your patience and understanding. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“This is my first purchase with Eezee, overall I am happy and satisfied with service and support provided by Eezee team. The Customer Success Team especially Ms Syahna Nabilla Putri is very prompt in her response, explains clearly and able to offer alternative to my request which is not available in SG. Keep up to good work!”

Helpful Report

Posted 2 years ago

Dear Shirley, On behalf us all of us at Eezee, I would like to thank you for sharing this great review about your experience! We are thrilled that you were delighted with your first purchase. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“just find the delivery is too expensive”

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Posted 2 years ago

Dear Oei Beng Lie, Thank you for your feedback. We hope to give our dear buyers like you better pricing in delivery as we move forward and improve our current processes while gaining more volume to work out with our delivery partners. Thank you for your patience and understanding, have a pleasant day ahead. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Try out once for a product. But the shipment cost is ridiculously expensive, almost same price as the product. It is the first time i buy, also the last time.”

Helpful Report

Posted 2 years ago

Dear Lim Tze Yik, Thank you for your feedback. We understand that the delivery fee of $5.50 vs the item price of $5.90 is relatively almost the same but please do understand that we offered the lowest delivery fee that we can as our delivery rate starts at $5.50 based on quantity, weight, and location. We hope to give better pricing in delivery as we move forward and improve our current processes and gain more volume to work out with our delivery partners. Thank you for your patience and understanding, have a pleasant day ahead. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“It was a good purchase experience. thank you:)”

Helpful Report

Posted 2 years ago

Dear Sumika, Thank you sharing your positive experience, your feedback is greatly valued and feedback like this fuels us to do better to provide a delightful experience to our dear buyers like you. Thank you and have a pleasant day ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Hi, for PSA store delivery, all packaging should have a sticker label of PO number, buyer and delivery notes. this is for ease and correct item dispatch in PSA. Best regards, Victor Tan”

Helpful Report

Posted 2 years ago

Dear Victor Tan, Thanks for sharing your feedback. This is insightful and helpful. We are in the process of improving our current processes and this is already part of the pipeline as one of the items we are considering to implement. Stay tuned for further updates in the future! Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Excellent support and on time delivery”

Helpful Report

Posted 2 years ago

Dear Raj, Good evening to you, I hope this email finds you well! I can't help but notice that we share the same name, it's a pleasure to reply back to you. Thank you for sharing your positive experience with us, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Have a pleasant evening ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“1. Hope to have stocks leadtime/availability mentioned prior to PO, have items that required 2-3 months of lead time, which would be too late as PO has been issued. 2. Hope to have accurate delivery date, will be imposing on courier service as well as ourselves when courier appears on a random date and time, had to wait or had to find a way to contact us, when we may be occupied as we did not prepare ourselves to receive anything on that day.”

Helpful Report

Posted 2 years ago

Dear Mr. Alex Ang, Thank you for your feedback. We acknowledge this and the team is dedicated to improve our current processes especially on stock availability and their respective lead time. Most of the impact are related to the pandemic situation, and this is not the experience we want our buyers to have hence, we will do our best to fix this the soonest in order to provide a much better experience for our dear buyers in the future. I know that things are getting better now as the world is in the process of recovering/healing from the said pandemic situation and we at Eezee are always looking for better ways to serve our dear customers like you. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Order was received quite late. According to eezee customer support, the part was already dispatched to delivery company but was held there for almost more than a week. Perhaps, eezee should monitor closely upon dispatching the parts and ensure it is received on time for customer. PS - Part was just 1 pc of heater switch”

Helpful Report

Posted 2 years ago

Dear Shameer, We're truly sorry for the inconvenience this caused to you. This is not the experience we want our dear buyers to have. We had a system update and caused some delays on some orders. We have rectified this alreayd and back on operational standards. We thank you for your patience and understanding. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The stock always not available as seen in website. Need to cancel PO or wait very long for the ETA. Also after check stock availability and confirm, there is still no stock after order.”

Helpful Report

Posted 2 years ago

Dear Gerald, Thank you for your feedback. We acknowledge this and the team is dedicated to improve our current processes especially on out of stock items and certain items with long lead time. Most of the impact are related to the pandemic situation, and this is not the experience we want our buyers to have hence, we will do our best to fix this the soonest in order to provide a much better experience for our dear buyers in the future. I know that things are getting better now as the world is in the process of recovering/healing from the said pandemic situation and we at Eezee are always looking for better ways to serve our dear customers like you. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The address indicate in yr D/O Is incomplete. So Pls check before pass the D/o to the delivery man.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for your review and we appreciate this feedback. It looks like the unit # was not captured in the Shipping Information comparing to your Billing information. In line with this, we will improve the current system to give flexibility to our buyer to avoid this in the future. Once again, we value your feedback and we thank you for your business. Thank you and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Lead time is too long and minimum order is too many. Propose for improvement!”

Helpful Report

Posted 2 years ago

Dear Charles, Thank you for your feedback. We apologize if there are certain suppliers with longer lead time. This is currently being worked on as some challenges are still due to the impact of the pandemic situation. This is not the experience we want our buyers to have hence, we will do our best to coordinate with them to provide a better experience in the future. I know that things will be better as the world is now in the process of recovering from the said situation. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Hi, recently had purchase 1 no of Howard Leight HL400 Dispenser; this order has not been smooth, 1st there is an increase in price by the supplier, upon confirmation and delivery made - we realize the dispenser don't come with the cover; your staff told us that the supplier informed them that we need to separately buy the cover with Howard's brand earpiece! but if the dispenser doesn't come with the cover - the least should put a note on the webpage! we had enquired about this item since before Mid Jan, log the order on 21st Feb and to date, this is still pending. Hope we can have some action taken to close the case. Company: ACME Associates Pte Ltd Our PO# to Eezee: PO# 128427 dated 21st Feb 2022 Past experience was good, but this has been draggy.”

Helpful Report

Posted 2 years ago

Dear Angela, Thank you for taking my call. We sincerely apologize for all the frustration this has caused you but as I promised over the call, we will make this right for you. Feedback was also shared to the supplier to always put a caveat, especially for items that will require separate parts to be purchased separately to give clarity to our dear buyers like you. We highly value your feedback and we use this to fuel all upcoming improvements so that we can better serve you in the future. One of my Customer Success team members will reach out to you to make the necessary arrangements and update you accordingly which I will personally monitor as well. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Fast response when we want to change items. Delivery also fast.”

Helpful Report

Posted 2 years ago

Dear Thye Su Na, We're happy to see such a wonderful review and also pleased to know you had a great buying experience from Eezee. We pride ourselves in making our customers happy hence, rest assured we will always deliver a great experience at every purchase! Stay safe and have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Thanks for prompt reply and affordable pricing wwith great variety of choices”

Helpful Report

Posted 2 years ago

Dear Jayce, It's refreshing and great to read about your wonderful review regarding your experience with Eezee. We will always strive hard to give the best experience for our dear customers like you. Cheers! Please stay safe and have an awesome day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Turnaround for Quotation needs to be improved.”

Helpful Report

Posted 2 years ago

Dear Sam Lee, Thank you for taking the time to provide a positive experience. Your feedback is greatly valued hence, we will always look at how we can further improve our current services. The turnaround time on quotations will be part of the improvements we plan to do moving forward. Once again, thank you for your feedback and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 575 reviews