Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 575 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Listed item and confirmed payment, later item no stock and ask to buy more expensive item. No sure when refunds will be credited back?”

Helpful Report

Posted 7 months ago

Dear Mr. Ho, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you’ve experienced with your recent order. We understand that the item you purchased was listed as available, but unfortunately, we encountered an unexpected stock issue and our team has actively been working in providing the feedback to our seller to rectify this situation and ensure that it doesn’t happen again in the future. Meanwhile, I also verified with our Finance Team that the refund has already been processed and reflected back to your account. Thank you for choosing Eezee and we hope to serve you better in the future! Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“The item I bought was delivered in 2 days. I was expecting it to be much longer. The address I keyed in was wrong. The delivery staff managed to contact me and delivered to the right address. My sincerest apologies for the mistake. This is my first time using Eezee. Rest assured, it will not be my last. Good job!”

Helpful Report

Posted 7 months ago

Dear Sir/Ma'am, Thank you for the wonderful feedback. We’re delighted to bring you your order as fast and efficient as we can and we're also happy that our delivery staff promptly resolved the situation and ensured successful delivery. We look forward to serving you again in the future. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“Eezee sales team is reponsive n efficient”

Helpful Report

Posted 7 months ago

Dear Ben, Thank you for your feedback! We are pleased to know that our Sales Team was responsive and efficient to your satisfaction. Feel free to reach out if you need further help and assistance at any time. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“有及时回复电邮。满意服务。”

Helpful Report

Posted 7 months ago

亲爱的先生/女士, 谢谢您，对于您的评论。请随时与我们联系，我们很乐意提供帮助. Sincerely, Eezee Customer Sucess Team

Posted 6 months ago

“The platform is not user-friendly. It takes time to look for the item, as the majority are not listed in the catalog. Even the catalog items, but with a lengthy lead time and no stock. Although the system is supposed to assist, it actually causes us more stress and causes us to forget to place orders, which causes production to halt and delay.”

Helpful Report

Posted 7 months ago

Dear ksundar, Thank you for sharing your insights regarding our platform. We appreciate your candid feedback, and we take your concerns seriously. Below, we address each point you raised: 1. Usability: We apologize for any inconvenience you’ve experienced due to the platform’s usability. Our team is actively working to enhance the user interface and streamline processes. 2. Item Search: We understand that locating items can be time-consuming, especially when they are not listed in the catalog. We are committed to expanding our catalog and improving search functionality. 3. Lead Time and Stock: We acknowledge that some catalog items have lengthy lead times and may be out of stock. We are actively reviewing our inventory management processes to address this issue. 4. Stress and Order Placement: It is not our intention to cause stress or hinder order placement. We apologize for any disruptions to your workflow. We will explore ways to improve the system’s reminders and notifications. Your feedback is valuable in helping us enhance our platform. If you have any further suggestions or encounter specific challenges, please feel free to reach out to our support team. Thank you for your patience and understanding and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“I didn't received any reply email from eezee”

Helpful Report

Posted 7 months ago

Dear Mimie, Thank you for bringing this to our attention. We appreciate your feedback regarding the email communication and will have the team contact you right away. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success team

Posted 7 months ago

“Hi, ordering process through wesite ,not convenient. very time consume. complicated need go through prurchaser..... lucky , ur side have one team , email and quote faster then need passward lah. need apprval lah.. so time wasted. Thanks the email and quote team. beside purchaserrole, no have outside outdoor eezee teamsales , support all types of technical issue, doubt bout the ordering parts at eezee? comments and continouse feom user . Mr. ngTH”

Helpful Report

Posted 7 months ago

Hi Mr. ngTH, Thank you for sharing your feedback regarding the ordering process on our website. We appreciate your insights and understand that convenience and efficiency are crucial for our users. Rest assured, we take your comments seriously and continuously strive to improve our services. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“Excellent communications in mail correspondance. unable to contact personaly in whts app or through phone. Your service is most satisfactory need catalogue for us to drop enquiry to U in future.”

Helpful Report

Posted 7 months ago

Dear Partha, Thank you for your positive feedback regarding our excellent communication in mail correspondence. We appreciate your satisfaction with our services. Regarding your request for a catalogue, we are pleased to inform you that we have a comprehensive product catalog available in eezee.sg. Feel free to browse our catalogs and feel free to reach out to us for any future inquiries or assistance by shooting us an email at enquiry@eezee.sg. Thank you for considering us, and we look forward to assisting you further. Sincerely, Eezee Customer Success Team

Posted 6 months ago

“better improve your web pages”

Helpful Report

Posted 8 months ago

Dear Prakash, Thank you for your feedback. We appreciate your input and take it seriously. Improving our website is a priority for us, and we’re committed to enhancing the user experience. To address your concern, we’ll focus on the following areas: 1. Page Speed Optimization: We’ll work on improving the loading time of our web pages to ensure a smoother experience for visitors. 2. Clear Calls to Action (CTAs): We’ll enhance our CTAs to guide users effectively. Clear and action-oriented buttons will encourage engagement. 3. User-Friendly Navigation: Our goal is to create an intuitive navigation structure that helps visitors find what they need quickly. Thank you for your patience, and we look forward to delivering an improved website experience. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“Hi, We have rcvd all total of 30 tin in good condition except for 1 of the tin found slide dented. Just a feedback to the delivery man who was delivered our order item is not friendly. He call us to take the item at our void deck. Reason given that he got no trolley. End up using our trolley to load all 30 tin. He claim that my maid steal 1 of the tin. Later found up that the 1 tin that was missing left inside his vehicle and appologise. Thank you.”

Helpful Report

Posted 8 months ago

Dear Sir/Ma'am, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused during the delivery of your order. We appreciate your feedback, as it helps us improve our services. We are glad to hear that 30 out of 31 tins were received in good condition. However, we deeply regret the dent on one of the tins. Rest assured, we have communicated this to our internal teams to ensure to strenghten the quality checks prior to delivery to ensure this won't happen again. Furthermore, we sincerely apologize for the misunderstanding regarding the missing tin. We appreciate your patience, and we are relieved that it was eventually found inside the delivery vehicle. Once again, thank you for your feedback, and we value your business. If you have any further concerns or require assistance, please feel free to reach out to us. Have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“Repeat buy. Good quality product.”

Helpful Report

Posted 8 months ago

Dear Sir/Ma'am, Thank you for your continued support and for choosing our products once again! We greatly appreciate your loyalty. We’re delighted to hear that you find our products to be of good quality. Your satisfaction is our top priority, and we’re committed to maintaining the high standards you’ve come to expect from us. Should you have any further needs or inquiries, please don’t hesitate to reach out. We look forward to serving you again in the future! Have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“I requested for Tax invoice and received the below email. I do not think it's professional way to send this email. Reply should be " We will forward you the tax invoice once it's available in our system" ***************************************** Hi Yumi, Unfortunately, the tax invoice will be available in our system in 1-2 working days if we submitted the DO to complete our delivery record. May I seek your assistance to sign the DO first?”

Helpful Report

Posted 8 months ago

Dear Yumi, Thank you for reaching out to us regarding the tax invoice. We apologize if our previous email did not meet your expectations, and we appreciate your feedback. Rest assured, we take your concerns seriously. We will promptly forward the tax invoice to you once it becomes available in our system. Your satisfaction is important to us, and we strive to provide professional and efficient service. If you have any further inquiries or require assistance, please feel free to contact us. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“Wrong item sent.”

Helpful Report

Posted 8 months ago

Dear Trevor, We sincerely apologize for the oversight in sending you the incorrect item. Your satisfaction is our priority, and we deeply regret any inconvenience this may have caused. Rest assured, we are taking immediate steps to rectify the situation. Our team have provided the feedback to our seller to ensure this won't happen again. Meanwhile, I also confirmed from our Finance Team that the refund has already been processed and reflected back to you account. Once again, we apologize for any inconvenience this may have caused you and we're looking forward to serving you better in the future! Thank you for your kind understanding and wishing you a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 6 months ago

“Received the item but it is different from the image shown on the website, it cannot be used. Very disappointed.”

Helpful Report

Posted 8 months ago

Dear Anthony, Thank you for bringing this to our attention. We apologize for the inconvenience you’ve experienced with the item not matching the website image. Your feedback is crucial to us, and we take it seriously. We will investigate this matter promptly and ensure that such discrepancies are addressed to prevent similar issues in the future. One of the Customer Success Executive will be reaching out to you to further investigate and have this sorted out the quickly. Once again, we apologize for any disappointment caused, and thank you for your patience and understanding. Have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 8 months ago

“Eezee purchaser still not familiar with products. they need to learn to source for other similiar items in market. delivery date also not in time until buyer chase like mad.”

Helpful Report

Posted 8 months ago

Dear Gerald, Thank you for the time taken to share your feedback with us! We appreciate this as it helps us improve our services and better meet our customers’ needs. We will ensure that our team members receive additional trainings to enhance their knowledge of our offerings. If there are specific items you believe we should explore further, please feel free to share more details, and we’ll address them promptly. Your suggestion about sourcing similar items in the market is duly noted. We are committed to expanding our product range and exploring alternative options to better serve our customers. Furthermore, we sincerely apologize for any inconvenience caused by delays in delivery. Your feedback regarding the delivery date is essential to us. We are actively reviewing our processes to ensure timely deliveries and prevent situations where buyers need to follow up aggressively. Rest assured that we will take corrective measures to improve our service. Once again, thank you for choosing Eezee. We value your business and look forward to providing you with an improved experience in the future. Thank you and have a pleasant evening ahead! Sincerely, Eezee Customer Success Team

Posted 8 months ago

“Please do deliveries in the morning. Some items are urgent and if they are delivered at the end of the week, nearing the end of office hours It will be hard on us. Also out of the 12 boxes of A4 paper i buy frequently, there's always 1 that is unusable due to defect.”

Helpful Report

Posted 8 months ago

Dear Sir/Ma'am, Thank you for sharing your valuable feedback with us. We appreciate it as they help us enhance our services and meet your expectations. Regarding the delivery timing, your concern about receiving items at the end of the week, especially during office hours, is well noted. We understand the importance of timely deliveries, particularly when certain items are urgent. Rest assured that we will review our delivery schedules to prioritize morning deliveries whenever feasible. Meanwhile, regarding the quality of the A4 paper, we deeply regret the recurring issue you’ve encountered. It is unacceptable that one out of the 12 boxes you frequently purchase is unusable due to defects. We take product quality seriously, and we are committed to resolving this matter promptly. One of our senior Customer Success Executive will be reaching out to you to get more information in order for us to send a feedback to our seller. Once again, we apologize for any inconvenience you’ve faced. Your satisfaction is our priority, and we appreciate your patience and understanding. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 8 months ago

“Eezee carries wide range/brand of industrial products.”

Helpful Report

Posted 8 months ago

Dear Sir/ Ma'am, Thank you for the positive feedback! We’re pleased to hear that you appreciate the wide range and variety of industrial products available at Eezee. We always aim to provide a delightful experience for our dear customers like you and we look forward to continuing to serve you. If you have any further comments or suggestions, feel free to share them with us. Once again, thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 8 months ago

“good and easy to use”

Helpful Report

Posted 8 months ago

Dear Sir/Ma'am, Thank you for your positive feedback! We’re delighted to hear that our product is both good and easy to use. We strive to continuously improve and tailor our services to meet your needs. Once again, thank you for dropping a positive note regarding your experience and wishing you a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 8 months ago

“Many items in EEZEE are not in SAESL's catalogue,hopefully EEZEE can convince SAESL to add items into their catalogue.”

Helpful Report

Posted 8 months ago

Dear Charles, Thank you for sharing, your feedback is valuable to us. We appreciate your insights regarding the availability of items in Eezee compared to SAESL’s catalogue. We understand that having a comprehensive range of products is essential for our customers. Rest assured, we take this seriously and continuously work to enhance our offerings. We will have our BD engage with SAESL to explore opportunities for expanding your catalogue. Our goal is to provide you with a seamless experience and access to a wider selection of items. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 8 months ago

“Fast response! Thank you!”

Helpful Report

Posted 8 months ago

Dear Tony, Thank you for your kind words! We greatly appreciate your feedback regarding our fast response. At Eezee, we strive to provide efficient and reliable service to all our valued customers. Your satisfaction is our top priority, and we’re delighted to know that our promptness met your expectations. Should you have any further inquiries or need assistance, feel free to reach out. We’re here to help! Once again, thank you for choosing us. We look forward to serving you in the future. Sincerely, Eezee Customer Success Team

Posted 8 months ago

Eezee Pte Ltd is rated 4.1 based on 575 reviews