Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 575 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi, I find when I want to source new items or ask questions to your staff, the feedback is very slow. Sometimes when I raise purchases for existing items, end up no stock available and required to cancel order, this is very disruptive to my side.”

Helpful Report

Posted 2 years ago

Dear Victor, We appreciate your kind review. Please allow us to investigate the issue and revert to you accordingly. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Good service, and easy ordering system.”

Helpful Report

Posted 2 years ago

Dear Mr Sin, Thank you for your kind review. We are glad that you had a great experience with Eezee. We look forward to be seeing you fill your cart at Eezee again. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Things always not available or delay in delivery time when U see the items online. Details of the items of not put up enough and need at least few day to wait for the reply..”

Helpful Report

Posted 2 years ago

Dear Gerald, Thank you for your kind feedback. Please allow us to investigate the issue and revert to you accordingly. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“I am giving a Good; rather than Very Good because I was a little annoyed with the auto email push mails I am receiving. However, I feedback to Jolene and she quickly deactive it for me. Thumbs up for Jolene Tay's service. She is patient and friendly and go some extra miles to help me with some last minute requests. Thank you!”

Helpful Report

Posted 2 years ago

Dear Amy, Thank you for your kind review. We know this is an exceptionally frustrating issue for you. You have been kind and patient on this too and we are grateful. We are so glad to hear that Jolene can assist you. Your kind word will inspire her more. We hope to see you fill your happy cart more with Eezee too. Have a wonderful Christmas and Happy New Year to you! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“We received quite a number of bouncing orders (cancellation after order had been placed). Meanwhile, there are numerous items come without catalogue for the user to find item that meets the requirements. Please look into these issues. Appreciate time taken to consider the user needs.”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind feedback. We are currently working on the improvement plan and we hope that will be able to cut down on the issue. The team will be constantly reviewing the process. We love to hear more from you too on the improvement. Merry Christmas and Happy New Year Stay Safe and Be safe always Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Can this information be improved?We are happy to inform you that your order INV-2111-000007081013 has been received. Description of item(s) at a glance, instead of referring to order or INV no.”

Helpful Report

Posted 2 years ago

Dear Charles, Thank you for your kind review. We are working on the improvement and you shall be able to see the new description for your next purchase with Eezee. Merry Christmas and Happy New Year. Stay safe and Be Safe always Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“The most obvious need would be for buyers to be able to track their orders rather then calling in the hotline . A “self collect” option would also be useful . /)”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind review. We are currently working on an improvement plan and you should be able to see more improvement in your next purchase with Eezee. The good news, we will have the self collect option only in the 1st quarter of 2022. Merry Christmas and Happy New Year Stay Safe and Be Safe always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“1)Received sms on 08122021 from TCK Express that delivery will be 'on the way' & received item at 8.51am. Was informed only an hour earlier ? ! I was on way to office & had to make a U turn ! No warning or 1 day's notice given. 2)Ordered on 23112021 but received 16 days later ! ?”

Helpful Report

Posted 2 years ago

Dear Francis, Thank you for your kind feedback. We are sorry to hear that you encountered a delay with your purchase. Based on our investigation; 1. TCK is our delivery partner, Eezee delivery normally from 9 am to 6 pm. For future purchases, you may indicate either AM or PM prefer. We cannot accommodate specific timing at the moment. 2. Regards to your order placed on 23.11.2021, the item was only available on 07.12.2021. Moving forward delay notes will be informed. As we are working on an improvement plan, we hope to still be seeing you filling up your cart with Eezee! Merry Christmas and Happy New Year! Stay safe always. Yours Sincerely Sue YUsro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“The EEZEE e-commerce platform is easy to use. The products are relatively comprehensive as well. The aftersales response from EEZEE customer service is prompt. From our recent purchase experience, the support from the suppliers needs to be better. We didn't receive a delivery date until 3 days after we have made the payment, and the goods took 8 days to arrive despite our requests for quicker delivery. The online product description must have more details to avoid aftersales disputes. I bought tin cans that rusted 1 day after filling them with water. If it is made known that the cans aren't suitable for holding water or liquid or used in a high humidity environment (as claimed by the supplier after we made known the defects), we would have chosen another product.”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind review. We are sorry to hear that your experience. We had investigated the issue and corrective measured had been taken on the particular product description. However, we hope to still be seeing you support Eezee in your company procurement purchase. Meantime, have a great day & week ahead. Stay safe always! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Recently, I've ordered a 5litre vacuum oil from eezee. Firstly my delivery could not be delivered on time. I accepted the delay. It delayed, a further week, I accepted it as well. Finally, the supplier increased the price of the product by 11+ dollars and I was given the option to pay the increment or cancel the order. I don't feel it's right to pay for a product, wait for 1 month delay and be asked to pay an increment or cancel the order. Order made 28th oct, Eezee asked for extra top up on 29th November. I strongly feel that the supplier/ Eezee should Supply given I've already paid/transacted at an earlier date. This is not right at all. Nothing was done by eezee to waive anything at all. Extremely poor.”

Helpful Report

Posted 2 years ago

Dear Lewis, Thank you for your kind feedback with regards to your recent purchase. Kindly allow us to investigate regards to the issue and we shall revert to you accordingly. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Dont have any tracking order, only can be seen when item has delivered and take a long time to deliver”

Helpful Report

Posted 2 years ago

Dear Mr Haizi, Thank you for your kind feedback. We are truly sorry to hear that the service expectation had not been met. We will like to invite you to share with us more with regards to your feedback. You may email to Sue.yusro@eezee.com.sg Look forward to hear from you soon. Have a great day and week ahead! Stay safe Yours SIncerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“They are very accomodating and makes their way to meet our request. They are also quick to reply to our inquiries and loved the way how they treat their client with such importance. Keep up the good work and wish that your business grows more and stronger. Kudos to all the team!”

Helpful Report

Posted 2 years ago

Dear Gigie, Thank you for your kind feedback. We are happy to hear that you had a wonderful experience with us. Your encouraging feedback will inspire the team to work toward more growth too. We do look forward to seeing you fill your shopping cart with Eezee. Have a great day and week ahead. Always stay safe and take care! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Fast response and easy to deal with.”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your feedback. We are happy to hear that you have an awesome experience with us. We hope you may spread the joy with your other faculty too. We look forward to being seeing you again and filling your shopping cart with Eezee. Have a great day and week ahead! Stay safe and take care always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Ordered three times so far just to finish the credits given by OCBC. First time it was great, 2nd time there was a massive delay but I was not told about the real reason, and then eezee pushed the blame to me. I would not have ordered the third time if it wasn't for the OCBC credits honestly.”

Helpful Report

Posted 2 years ago

Dear Mdm, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. As you shared in your review, this was not the case for you and please accept our sincere apology. Our customers are the heart of our business and we understand you’re feeling disappointed about the delay. Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business. Thank you, again for taking the time to share a review with us. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“I am Hui Ling, submitting on behalf of COCO Education. The manager that I am currently liaising with is Ren Jun. Eezee.sg has always been the first procurement website if I need to purchase any products as shopping at Eezee is as easy as 1,2,3 including payment methods. My account manager, Ren Jun, is always available to assist me. He is a man of one's word. I am grateful to him for all the product knowledge he shares with me when I am in a dilemma of getting a product. I received assistance even on weekends when I encountered some system issues while placing an order. Due to the nature of the business, working with Eezee provide ease as I can expect to receive the delivery after placing the order within a week. I am always looking forward to shopping at Eezee. Thank you for taking the time to read this review.”

Helpful Report

Posted 2 years ago

Dear Hui Ling, Thank you for your kind valuable feedback. Also for the great support too. We are happy to hear that Ren Jun met your service expectation. Indeed he is a man of one word. We do look forward to seeing you fill your shopping cart with Eezee more too. Have a great day and week ahead. Stay safe always.! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Seamless service, follow-up and feedback are excellent and online transaction is smooth.”

Helpful Report

Posted 2 years ago

Dear Suhanthi, Thank you for your kind valuable reply. We are happy to hear that our service met with your kind expectation. Hope to see you continue shopped with Eezee. Have a great day and week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Great, The product arrived on time. Would buy again if on sale.”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind feedback. We are happy to hear that you have a great experience with us. We look forward to be seeing you fill you shopping cart with Eezee soon! Have a great day and week ahead. Stay safe Always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Decent price/Decent Service.”

Helpful Report

Posted 3 years ago

Good Day Regis, Thank you for your kind valuable feedback. We are glad to hear that you are happy with the overall experience. We do hope to see you soon filling up your shopping cart with Eezee. Have a great day and week ahead! Yours sincsrely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Good response”

Helpful Report

Posted 3 years ago

Dear Mr M.Gaesh, We appreciate your kind valuable feedback. We are glad to hear that you had a wonderful experience shopping with Eezee. We look forward to seeing your cart filled with Eezee too. Stay safe always and have a good weekend ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Very good service.Would be better if there is an application and customers are able to view the delivery process from beginning to end.”

Helpful Report

Posted 3 years ago

Dear Sir/Mdm, We appreciate your kind valuable feedback to us. We are glad to hear that you have a great wonderful experience with Eezee. We hope to see your cart fill at Eezee soon. Stay safe and Have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 575 reviews