Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 620 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our experience with Eezee Pte Ltd has been mixed. While the product was eventually delivered, there were several areas that could be improved: 1. Delivery Time – The purchase took approximately one week to be delivered, which was longer than expected. 2. Lack of Order Updates – There were no follow-up updates regarding the status of the order, which made it difficult to track the progress and plan accordingly. 3. No Pre-Delivery Notification – The delivery team did not call to inform us before the delivery, which could have helped ensure smoother coordination. 4. Improved communication and more timely updates would greatly enhance the overall customer experience.”

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Posted 1 month ago

“Your delivery services are very bad on line purchase 19/2/2025 until I call your office on 26/2/2025 before your staff told me will deliver on that day before 5pm”

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Posted 1 month ago

“Hi Logan, on this account I've rated eezee poorly. Having to request budget from my superior to make the purchase, and then informed by eezee that the product has been dis-continued. This cannot have happened I would imagine. Probably highlight the communication breaks between eezee and supplier, and updating (and clearing outdated information) of webpages. Com'on I'm sure you can do better!”

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Posted 4 months ago

“Slow response on the ETA updates, may take some time to have firm ETA date for each PO/order.”

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Posted 4 months ago

“Hi I wrote in to say that the item I received is broken… Hope to hear back soon…”

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Posted 5 months ago

Hi Hui Xin Lee Thank you for reaching out and sharing your experience. We’re sorry to hear that the item you received arrived damaged, and we sincerely apologize for the inconvenience. Our customer success team is reviewing your case and will be in touch with you shortly. Please don't hesitate to contact us if you require any further assistance or clarification on Monday - Friday, from 09.00 AM - 06.00 PM. Thank you for your patience and have a great day ahead.

Posted 5 months ago

“1 of the product was asked to be included into Eezee platform so that we can purchase direct. But the pricing reflected is too much higher from original price from the vendor. Since then, I do not use Eezee platform anymore.”

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Posted 6 months ago

“simple product took many many days to be delivered. no update on site on delivery status. unable to get invoice from site.”

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Posted 6 months ago

“I find it very hard to navigate.. prices are extremely inflated.”

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Posted 7 months ago

“Very disappointed. things order was not in time some even wait for weeks. I got to cancel PO. buyers did not follow up closely. I think buyer need to be more proactive in purchasing items. All items in Eezee need to be monitored very closely. Eezee is suppose to be very easy to order but not now.”

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Posted 8 months ago

“The Accuracy Of The Stock Availability Is Very Poor In The Website. After Putting Up An Order And Was Told Is Out Of Stock Through An Email The Next Day. Wasting Customer Time To Reselect Another Similar Item And Making The Customer To Top Up The Difference. Hence Causing Delay To Ship Out The Product At The Expense Of The Customer's Time. Very Disappointed. Regards Mr Loh K.Y.”

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Posted 10 months ago

Dear Mr. Loh K.Y. Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience you’ve experienced with your recent order. We understand that the item you purchased was listed as available, but unfortunately, we encountered an unexpected stock issue, and we are diligently communicating this matter to our seller to prevent its recurrence in the future. Meanwhile, we are expediting the fulfillment process for your revised order to ensure it is shipped out promptly. Thank you for choosing Eezee and we hope to serve you better in the future. Sincerely, Eezee Customer Success Team

Posted 10 months ago

“Hi, ordering process through wesite ,not convenient. very time consume. complicated need go through prurchaser..... lucky , ur side have one team , email and quote faster then need passward lah. need apprval lah.. so time wasted. Thanks the email and quote team. beside purchaserrole, no have outside outdoor eezee teamsales , support all types of technical issue, doubt bout the ordering parts at eezee? comments and continouse feom user . Mr. ngTH”

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Posted 1 year ago

Hi Mr. ngTH, Thank you for sharing your feedback regarding the ordering process on our website. We appreciate your insights and understand that convenience and efficiency are crucial for our users. Rest assured, we take your comments seriously and continuously strive to improve our services. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 11 months ago

“I requested for Tax invoice and received the below email. I do not think it's professional way to send this email. Reply should be " We will forward you the tax invoice once it's available in our system" ***************************************** Hi Yumi, Unfortunately, the tax invoice will be available in our system in 1-2 working days if we submitted the DO to complete our delivery record. May I seek your assistance to sign the DO first?”

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Posted 1 year ago

Dear Yumi, Thank you for reaching out to us regarding the tax invoice. We apologize if our previous email did not meet your expectations, and we appreciate your feedback. Rest assured, we take your concerns seriously. We will promptly forward the tax invoice to you once it becomes available in our system. Your satisfaction is important to us, and we strive to provide professional and efficient service. If you have any further inquiries or require assistance, please feel free to contact us. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 11 months ago

“Eezee purchaser still not familiar with products. they need to learn to source for other similiar items in market. delivery date also not in time until buyer chase like mad.”

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Posted 1 year ago

Dear Gerald, Thank you for the time taken to share your feedback with us! We appreciate this as it helps us improve our services and better meet our customers’ needs. We will ensure that our team members receive additional trainings to enhance their knowledge of our offerings. If there are specific items you believe we should explore further, please feel free to share more details, and we’ll address them promptly. Your suggestion about sourcing similar items in the market is duly noted. We are committed to expanding our product range and exploring alternative options to better serve our customers. Furthermore, we sincerely apologize for any inconvenience caused by delays in delivery. Your feedback regarding the delivery date is essential to us. We are actively reviewing our processes to ensure timely deliveries and prevent situations where buyers need to follow up aggressively. Rest assured that we will take corrective measures to improve our service. Once again, thank you for choosing Eezee. We value your business and look forward to providing you with an improved experience in the future. Thank you and have a pleasant evening ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“The delivery time for the item we've purchased is considerably lengthy. For instance, we requested vacuum bags for travel purposes, and it's puzzling why it's taking nearly a month for them to be delivered, especially when they are readily available in many places in Singapore. I just wondering if the item is purchased from CHINA commercial platforms like Shopee, Lazaza or Taobao.”

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Posted 1 year ago

Dear Sam Lee, Thank you for sharing your feedback. We seek your patience and understanding especially on listings with lead time. In this case, we worked closely with the supplier and tried best efforts to expedite the delivery. We will do our best to give alternative solutions moving forward. We appreciate your business with us and wishing you a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“delivery slowly.”

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Posted 1 year ago

Dear Jerry, Thanks for sharing your feedback, we are closely working with our delivery partners and will ensure to improve the experience moving forward. Thank you for your continued patronage and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Buyer should be more pro-active in soucing products. Price had been increasing upwards whenever a product is requested as high as 20% Every time feedback only incurred more cost and longer lead time for buyer to search for the product. sometime, buyer also do not know what they have inside EEZEE platform.”

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Posted 1 year ago

Dear Gerald, Thank you for taking the time to provide us with your feedback. We acknowledge this and we are working closely with our suppliers. As we continue to observe fluctuation in prices, our suppliers at times cannot guarantee that they will be able to hold the price for an extended period of time hence, we are working on a fix to better serve you and do stay tuned as we sort this situation for our dear buyers like you. Thank you for your patronage and have a wonderful day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Hi, You've an enormous product scope but the problem is the delivery time, please check and update your process on how you can expedite or shorten the delivery time. Especially for us that we're in the marine industry, mostly we need products on urgent basis.”

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Posted 1 year ago

Dear Manny, We appreciate the time taken to give us this feedback and thank you for writing to us. We understand that in most cases you will need the products urgently and we normally can support the turn-around time (TAT) as long as it's ex-stock. There are cases where we had to import other items but this usually comes with lead time and we apologize for any inconvenience caused by this. What we can offer as a workaround is to reach out to enquiry@eezee.com.sg and let us know which items/products you intend to buy on a recurring basis so we can check with our supplier/s and stock up to bridge the gap on TAT. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“The process is too rigid. Follow up is good though.”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback, can you tell us more about the process that you find can be improved? We would love to hear about this and one of our Customer Success Executive will be reaching out to you to know more. Have a great day ahead! Regards, Eezee Customer Success Team

Posted 1 year ago

“Bought 2 60” showy towel rack at $70 each to replace my old 60” rack and realized that 60” described in Eazee website is the external measurement and not the drill holes to drill holes length as my engineer brain has thought. As misunderstanding or a poor product description but I cannot use the new rack. Most people have expected a refund without question but I cannot even get a refund if I am willing to send them to your warehouse. This is a bad experience. And wasting my time and money. Now I have 2 rack that I will have to resell at a lost 😡 .”

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Posted 1 year ago

Dear Mr. Lee, Thank you for sharing your feedback. We apologize if the drill holes did not match your old towel rack. As shared via email, the measurements stated in our listing was based on our supplier's measurement from one end to another and was not based on the drill's hole to hole measurement. We are working closely with our suppliers to improve the product description to give better clarity on dimensions and sizes especially on products with drill holes and such. Thank you and have a pleasant day ahead! Best Regards, Eezee Customer Success Team

Posted 1 year ago

“If we click the item (Cashew nut butter biscuit), It shows a supplier name (Khong guan biscuit company Singapore). That's why we order. But then later on the product comes from some other company in Malaysia. So how to settle, please provide us a good solution. (If you don't put the name khong guan below the icon, we dont order right. ), So please change it. Thats my suggestion. (No where this biscuit is available in e-commerce platform, but as you had, I ordered. If you have provided the right item, I would have recommended to my friends and colleagues. I hope in future you will deliver the right expected product to everyone. Good luck for your companies growth.”

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Posted 2 years ago

Dear Joseph, Thank you for sharing your feedback with us. We highly appreciate you taking the time to give us feedback on this. We are sorry for the inconvenience caused as this was not the experience that we'd like to deliver. Our agent is now in contact with you and we will ensure we get this resolved soonest. Thank you for your kind understanding & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 620 reviews