Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 620 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The platform could be improved by including the status of the customer order. Eg. Item packed, item picked up by logistic, item out for delivery etc. But I have to compliment your customer service officer (Nabilah). She really updated me on the status of my item. Normally when some customer service officer say they will update you, that is the last you hear of them and we need to call again or email again to get an update. You are lucky to have such a great staff.”

Helpful Report

Posted 10 hours ago

“Not many items can be search from Eezee website and some of the items quality are not ideal(storage for quite some times). If possible items that display in Eezee with quantity balance to avoid not enough quatity when ordering.”

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Posted 1 week ago

“Your online order processing is taking longer. Also there is room to improve for your customer service. You may pull out the email conversations from my recent ticket 609761 to know the details. Seems your customer service is not paying attention to my request before acting.”

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Posted 1 month ago

“Can find most of the item.”

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Posted 2 months ago

“1. Hope can waive some cheap orders with delivery charges. If you deliver to different buyers of same area, don't have to charge every item. 2. Price is abit high compare to others.”

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Posted 2 months ago

“Please have time to review your qoutation validity when invited for Ariba RFQ, the qoute validity for each event are crucial decision for our end user to decide on which vendor to award to. Current RFQ Eezee participated had issues where qoute validity only valid for 14 days instead of 90 days.”

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Posted 2 months ago

“Hi CEO of the Eezee, 1: Comparision to the platform, the price list more on high site. 2: Sometime we found the delivery date are diffrent what stated in your platform. 3: The source of the item it take longger then before. I would like to send a thank you to your staff-Azan take a pro active to solve many delay cases with PSA.”

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Posted 2 months ago

“1. material or part searching capability is lack on technical knowledge and competency 2. lack of invoicing for service was done or material has delivered”

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Posted 4 months ago

“I have a unfavour case of refund , is due to EEZEE given reason of change of require MOQ for my order size 250ml or accept of reduce to smaller size Loctite 586 (50ML) The solution is cancell of order . MY order number is SG-SO-241000015735 -- Yuan yi engineering & trading My doubt is change of MOQ will is have to burden my customer”

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Posted 5 months ago

“Product came relatively quickly and in good condition. However, need more updates on delivery progress.”

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Posted 5 months ago

“The Company still new to me, but when I requist quotation it take sometime to respone.”

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Posted 5 months ago

“Hi, you should update you payment method in your website. As your is doing B2B business, the pay now option should have included a UEN number instead of only QRcode. All your support staff is given a standard reply and never read through the email they send to customer which make me confuse.”

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Posted 6 months ago

“I made an order on wednesday, 28/08 and after 1 week i have yet to recieve it. i had to personally email the customer service in order to get the status of my delivery. Just to know that my shipment got a delay and i only received the stock on 17/09. Customer service did a great job on following up regarding the shipment delay. However i feel like there should be improvement on regards of informing customer the status od delivery especially when there is a delay.”

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Posted 6 months ago

“The item orderd were delivered. Prior to the delivery we made several enquires as to when the item will be deliverd, but receive no reply.”

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Posted 7 months ago

“A quicker response would be greatly appreciated.”

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Posted 8 months ago

Dear Sir/Maam, Thank you for your feedback and highlighting the importance of prompt responses. We value your input and are committed to improving our communication efficiency. Please rest assured that we're actively working on this and aim to provide quicker responses moving forward. If there's anything you'd like to discuss further or if you have other suggestions, please feel free to reach out. Thank you and have a pleasant day ahead. Sincerely, Eezee Customer Success Team.

Posted 8 months ago

“Unable to pick delivery date. Delivery of items is being staggered into different days.”

Helpful Report

Posted 9 months ago

Hi Sir/Ma'am, Thank you for taking the time to share your feedback regarding our delivery service. We apologize for the inconvenience caused by the inability to select a delivery date and the staggered delivery of items. We are actively reviewing our current processes to identify opportunities for improvement and minimize the occurrence of staggered deliveries in the future. We appreciate your understanding and feel free to let us know should you require further assistance or clarification. Thank you and have a pleasant day ahead. Sincerely, Eezee Customer Success Team.

Posted 9 months ago

“Wide choices although prices for some items are quite high. No function available to clarify any product queries nor anyway to track delivery dates. Much improvement needed.”

Helpful Report

Posted 11 months ago

Dear Sir/Ma'am, Thank you for sharing your feedback with us. We appreciate your positive note about the wide range of choices available. Meanwhile, we apologize for any inconvenience caused by the pricing of certain items. Additionally, we acknowledge the need for better functionality to address product queries and track delivery dates. Rest assured, we take your comments seriously and will work towards improving our services. Thank you for choosing Eezee, and we look forward to serving you better in the future. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 11 months ago

“Hi, We have rcvd all total of 30 tin in good condition except for 1 of the tin found slide dented. Just a feedback to the delivery man who was delivered our order item is not friendly. He call us to take the item at our void deck. Reason given that he got no trolley. End up using our trolley to load all 30 tin. He claim that my maid steal 1 of the tin. Later found up that the 1 tin that was missing left inside his vehicle and appologise. Thank you.”

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Posted 1 year ago

Dear Sir/Ma'am, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused during the delivery of your order. We appreciate your feedback, as it helps us improve our services. We are glad to hear that 30 out of 31 tins were received in good condition. However, we deeply regret the dent on one of the tins. Rest assured, we have communicated this to our internal teams to ensure to strenghten the quality checks prior to delivery to ensure this won't happen again. Furthermore, we sincerely apologize for the misunderstanding regarding the missing tin. We appreciate your patience, and we are relieved that it was eventually found inside the delivery vehicle. Once again, thank you for your feedback, and we value your business. If you have any further concerns or require assistance, please feel free to reach out to us. Have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 11 months ago

“Please do deliveries in the morning. Some items are urgent and if they are delivered at the end of the week, nearing the end of office hours It will be hard on us. Also out of the 12 boxes of A4 paper i buy frequently, there's always 1 that is unusable due to defect.”

Helpful Report

Posted 1 year ago

Dear Sir/Ma'am, Thank you for sharing your valuable feedback with us. We appreciate it as they help us enhance our services and meet your expectations. Regarding the delivery timing, your concern about receiving items at the end of the week, especially during office hours, is well noted. We understand the importance of timely deliveries, particularly when certain items are urgent. Rest assured that we will review our delivery schedules to prioritize morning deliveries whenever feasible. Meanwhile, regarding the quality of the A4 paper, we deeply regret the recurring issue you’ve encountered. It is unacceptable that one out of the 12 boxes you frequently purchase is unusable due to defects. We take product quality seriously, and we are committed to resolving this matter promptly. One of our senior Customer Success Executive will be reaching out to you to get more information in order for us to send a feedback to our seller. Once again, we apologize for any inconvenience you’ve faced. Your satisfaction is our priority, and we appreciate your patience and understanding. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Many items in EEZEE are not in SAESL's catalogue,hopefully EEZEE can convince SAESL to add items into their catalogue.”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you for sharing, your feedback is valuable to us. We appreciate your insights regarding the availability of items in Eezee compared to SAESL’s catalogue. We understand that having a comprehensive range of products is essential for our customers. Rest assured, we take this seriously and continuously work to enhance our offerings. We will have our BD engage with SAESL to explore opportunities for expanding your catalogue. Our goal is to provide you with a seamless experience and access to a wider selection of items. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

Eezee Pte Ltd is rated 4.1 based on 620 reviews