Dear Dan,
Thank you for sharing your feedback. We’re sorry to hear the pendant did not meet your expectations and for the confusion with the specifications.
Your satisfaction is important to us, and we’d be happy to assist you with a return if you prefer. Please contact our Customer Care team at customercare@effyjewelry.com, and we will provide you with the return instructions to ensure the process is smooth and straightforward.
We appreciate the opportunity to address your concerns and hope to serve you again in the future.
—Effy Jewelry
Dear Karla
Thank you for taking the time to share your experience. We truly value your continued support and are disappointed to hear that your recent purchase did not meet your expectations. At Effy, we hold ourselves to the highest standards of craftsmanship and service, and we regret falling short in this instance.
If there’s anything we can do to assist or address your concerns directly, please don’t hesitate to reach out to our Customer Care team at customercare@effyjewelry.com. We’d welcome the opportunity to restore your confidence in our brand.
- Effy Jewelry
“I fell in love with Effy while cruising the Caribbean 3 years ago. I now have several Effy pieces in my collection! Very good quality and price point!”
