“The clasp mechanism is terrible. I originally reached out to you to try and replace the one I lost. (,same earring as these ) no one ever had the courtesy to respond. I ended up spending another $2,000 just so my wife could have a pair. After purchasing 15 plus pieces of Effy jewelry this will be my last. Your customer service is very very lacking. I simple call would not have taken much!!!”
We are sorry to hear you were disappointed with your item. We make every effort to best represent the product online and provide accurate dimensions. Should you wish to return your item, kindly reach out to our support team via email at customercare@effyjewelry.com or by submitting the form at the following link: https://www.effyjewelry.com/pages/support
