EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,319 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their offerings are matched only by their customer Service absolutely terrible. Paid €86.96 for a Mothers Day Flowers, A balloon, A bottle of Prosecco. Seemingly the flowers were upgraded and included free chocolates yippie!!. The (upgraded) flowers contained 7 Lilly and 4 roses. The balloon did not arrive The Bottle of Prosecco arrived smashed The free chocolates were fine (all 3 of them) Sent Customer service an email with photos , then then emailed me back asking me for photos of the flowers (typical non read email response) Resent email - then they asked me for another photo of the flowers!!! Resent email again - got an email back offer me a choice of 2 bouquets for the inconvience caused!!! Not that i would have taken them but one of the two choices is not available so basically shoving a bouquet of flowers of their choosing down my throat. I wont be satisified until i get my money back. First and last time I will order of these lot and will continue to post this review every day. STAY AWAY FROM THESE!”

Helpful Report

Posted 8 months ago

“Ordered for Mother’s Day and wow I’ve never seen something so bad. Flowers arrived already dead. Nothing like the photo. Ordered a small greeting card to come with it and it came with no envelope and covered in brown stuff. Sent a complaint email and got a reply saying they will send out new flowers which I pick from the 2 below which ones. I picked the sunflowers. Let’s just say that is not what I received. Shock they are already dead after not even having them for 24 hours.”

Helpful Report

Posted 9 months ago

“Do not use this company, ordered flowers for Mother’s Day and they never arrived. Ruined the day. Never heard from them after sending lots of emails. DO NOT USE. AVOID.”

Helpful Report

Posted 9 months ago

“My daughter ordered flowers for Mothers Day. On the Friday she had an email saying out for delivery bt Amazon? (she booked for a Saturday delivery) followed by an email shortly afterwards saying the order was cancelled. No phone number to contact eflorist - clearly they do not want to make themselves 'available'. After raising a ticket for a refund on their system and waiting 2 days for a reply they tell us we should chase the courier! Come on E-florist - take some responsibility. Its not for your customers to sort your problems out.”

Helpful Report

Posted 9 months ago

“Payment taken, No Flowers, no response - just a series of dead end phone lines A scam”

Helpful Report

Posted 9 months ago

“Mother’s Day Flowers didn’t arrive despite being ordered for delivery the day before. Awful service. It took 3 days to get a response and my elderly Mother in law was left thinking no one cared on Mothers Day! Shocking!!”

Helpful Report

Posted 9 months ago

“I placed an order for flowers on behalf of my son so he could give these on Mothers Day. I paid for delivery on Sunday. Minutes after placing my order online, I noticed a spelling mistake on the message my son wanted to include. I contacted this company immediately asking for the message to be amended only to receive a rude and unhelpful email from Sophie telling me that it was too late to amend the order!! I then received another email telling me my order was to be delivered on Saturday, not Sunday. I contact this company again asking for the delivery to be changed or cancelled as a Saturday delivery was not acceptable. This time, I received another rude and unprofessional email from Amy telling me I could not cancel the order. Stay away from this company as they offer the worst customer service I have ever come across online.”

Helpful Report

Posted 9 months ago

“Hello my order was not delivered There is no way of contacting you even after raising a ticket. You have no customer service number that actually works. I find your company experience extremely unprofessional and very disappointing after nearly spending £50 on flowers that were not delivered. You have stolen my money from me and have fallen short of your ‘guarantee delivery’ which was paid for extra for a special day for Mother’s Day GUARANTEED DELIVERY !!! You have not contacted me nor sent any update email correspondence. So in short what is your company going to do about this??”

Helpful Report

Posted 9 months ago

“Ordered flowers for Mothers day still not arrived days after, and refuse to answer emails. AVOID this company”

Helpful Report

Posted 9 months ago

“Order placed on 5th March for delivery on or before mother's day 10th March. Extra paid for delivery. Email received accepting order and stating it would be delivered by Yodel. Order not received but another email received telling me that it is now being delivered by Amazon on the 11th which is too late for the intended recipient to accept it. I now have a delivery of flowers which I have no further use for. If this is customers' service then I will no longer be a customer! BE WARNED!!”

Helpful Report

Posted 9 months ago

“Absolutely horrendous. Flowers were battered, bruised, brown and look nothing like the picture.”

EFlorist 1 star review on 10th March 2024

Helpful Report

Posted 9 months ago

“Absolutely disgusted. Not the flowers i ordered. Looks like cheap rubbish from a petrol station. Bought for my partner for mothers day. And I'm so embarrassed at how bad they are. And the free chocolates..I just out laughing at how small the box was. Dont know why they bothered tbh. Avoid this site at all costs. Rip off merchants”

Helpful Report

Posted 9 months ago

“Ordered my mum a large bunch for mothers day. Had them specifically get delivered on the Sunday but came Saturday. The box was heavily damaged when arrived and didn't even receive a knock on the door. Looks nothing like the image on the site. DO NOT WASTE YOUR MONEY ON THIS SITE!!!!!!!”

Helpful Report

Posted 9 months ago

“The flowers look nothing like what I ordered. When I go to their website to check what I did order, the flowers don’t come up! What was received was a £5 bunch of flowers! No way I could give those to my Mum today so had to go to the high street and buy more! I just can’t understand how their service has gotten so shoddy!”

Helpful Report

Posted 9 months ago

“Absolutely nothing like the pictures!! Went for a medium and seems more like an extra small!!! Go to a supermarket, you’ll get more for your money!”

Helpful Report

Posted 9 months ago

“Terrible terrible service, Before I paid the delivery date was for the 9th of March which worked but after payment it changed to the 11th! Terrible service. Don’t buy from them”

Helpful Report

Posted 9 months ago

“Shocking, arrived on time but nothing like what I had ordered”

EFlorist 1 star review on 9th March 2024

Helpful Report

Posted 9 months ago

“DO NOT USE THIS COMPANY. The flowers which I have just received are a disgrace. As so many on here are saying this is an absolute scam and rip off. No customer service to speak of as they do not get back to you. Trading Standards need to investigate sooner rather than later.”

Helpful Report

Posted 9 months ago

“Abysmal service. I spent £67 on two different sets of flowers (one of which arrived a DAY LATE and was completely the wrong product!!!) DO NOT trust this company. Company should be blacklisted. Absolutely appalling. No way to contact anyone on their website either.”

Helpful Report

Posted 9 months ago

“Just received a Mother’s Day delivery from my son from Eflorist. Box was open, flowers dreadful, look nearly dead and petals broken off. Disgraceful sending these out.”

Helpful Report

Posted 9 months ago

EFlorist is rated 3.7 based on 12,319 reviews