“I wouldn't say it made me happy. It actually annoys the fuck out of me at times. I've often gone to bed to watch a programme only to have it freeze on me, not once but about four or five times in an hour. Totally ruins it for me.”
“Was sold a package that was wrong first then phoned after first bill to ve told it couldn't have been offered as line can't take what we were offered. Also told them we wanted same in packagefor phone as we had. Got second bill. To see no phone add on for usa calls”
“I sent you an email asking why, after crap service when my modem went down and never got a reply. Also one od your team rang me, I was busy and asked for a ring back, it never happened. And you have a general air of being crap. And no doubt nothing will happen again. I will be leaving ad soon as possible”
“just about everything from day 1 - the ordering process was a nightmare and I am still awaiting a callback ( about 3 months on ) where I had agreed a price of €40 p.m. and bill arrived for €50 p.m. - despite quering this on two lengthy occasions and having been promised that this would be investigated - still nothing.”
“Very little instructions are given when the tv system is installed.
I'm an old man and it takes a little while longer to get the hang of things.
A couple of seconds and the instructions are over, and the guy is gone!!!!!!”
“Renewed a contract at a better monthly rate only to find a hidden service fee charged through my direct debit. Rang Eir but no satisfaction , been a customer for many years feel like I was mugged .”
“My installation was delayed for over 3 months due to truly apalling internal communications issues within Eir. Also terrible customer service. I had to escalate these issues to Comreg in order for a resolution”
“when broadband was eventually restored it was much better, no breakdown or interruptions when watching matches etc, hopefully my account will be fully sorted by the next bill”
“Almost one year waiting for getting internet broadband connection from Eir at home. It seems you don't care about your customers. Very poor customer care.”
“In my opinion I was sold the wrong package and given one price over the phone and another price is asked to be paid each month, not good enough.i asked to be contacted and nobody has got back to me .”
