“Eir Fibre is good and installation by KN Networks was good. However, customer service from Eir was terrible. I was not advised that my DSL connection would be cancelled a week before Fibre was installed. Left with no connection for working from home, as I live 100km from work I came home from work with work to complete for a deadline the following morning to discover no connection. I had to get back into my car and drive 100km back to the offfice to finish the work and book a hotel overnight. No understanding from customer service team of the implications of not informing me that this would happen. Or that I was our of pocket for expenses”
“Not happy,very low speed,i was not told what i was going to get 6mb/s is too low,21-st century but i still like 20 years ago,any devices today require a good internet speed”
“We can get no internet where we live,we pay monthly for sky and monthly for Netflix which we can use as Internet so bad,eir should be saying they can supply the service when it's so bad where we live,neighbours across the rd get nearly 3 times better internet than us ,I am paying for a service we can't use and paying for other services like sky etc that we can't use????”
“Was told a price and I agreed on went ahead with plan,1st bill wasn't as planned, rang up disgusted how ignorant the man was and started to raise his tone of voice with me, not a happy customer can't wait till contract is up”
“It all went wrong from the start. As a part of a contract I was supposed to receive 100 euro cash back. It looked like a great addition to a deal I got. But after 3 months of trying to get a new code for my cash back I finally gave up. This is not how you treat a customer. It's disgraceful that you offer cash back and then just refuse to go with it. I won't be choosing Eir next time. At the start of this email I had "that my opinion matter" so there you go, does it?”
“Not saying iam happy but its better than 2years ago. The broadband is better (from 2mb in '15 to 12mb now) but EIR still advertise '100mb' available......”
“Very stable broadband, extremly good modem supplied when compared to those we have had from other suppliers. Never drops connection, never let's us down.”
“It has been absolutely brutal. I ordered a new line to my renovated house . I asked for it to be delivered underground and at point of sale I was told that was no problem. I am weeks on and I still have not had the line installed. Only yesterday the technician was meant to install on a rescheduled visit but didn't show up. On any occasion that I phoned customer service over the past few weeks I have been passed from one department to another - so incredibly inefficient. The service has been the worst I have received anywhere in my life.”
“The customer care agent (Simon) was very helpful with my query regarding my telephone. However, since moving over to Eir television we are disappointed with the programme s on TV. Most of them are repeats and shown many times before. There is no HD and I cannot record two stations at once. Big disappointment all round.”
“I wish we had never switched from Virgin Media to Eir. Since we changed on 22nd December we have had an engineer visit three times as our TV service just keeps switching off. We were promised a "seamless" transition and this has not been the case at all.”
“Simply the worst customer service I have ever experienced.
Moved house last summer and EIR charged me for a new Wifi Box even though they said there would be no charge. I'm STILL awaiting a refund since last Summer, every time I contact them they tell me a DIFFERENT Story !!!!”
