“I have an application in for a phone line for a newly built house since August 2016. I am given a new date of completion every few weeks or months and it is always pushed out again without ANY work having been done to complete it. I have been given a new date of completion for the end of Feb which will be 6 months after applying for the phone line. There are other houses around us with phone lines so it's not as if we are in the middle of nowhere.”
“Check record...time it took to rectify my problem Little or no customer care.
Also I'm a long time Customer of eircom/Sir and I was given the most expensive plan on 18 month contract average
bill€95 p/m shocking...”
“I first rang Eir about a new build back in October. I stressed that some works would need to be carried out first, i.e. A pole erected as this was a new build. However I received a modem within 3 days ....and still have no connection 4 months later! And nobody in Eir can tell me when this work will be scheduled. Very disappointed with the 'service' to date.”
“Everything it took almost 2months to get broadband connection and only after about 40 phone calls (and that is not an exaggeration) from my end then wrong billing on three bills and some really unhelpful and badly trained staff left the whole thing a really bad experience and all for mediocre broadband”
“First installation cancelled - not sure who was at fault.
Next time I took a half days leave & appointment did not materialise
Cable work on part of the installation was a disgrace. Technician was very courteous but he ran a cable up the outside of a door architrave when a little time & care would have put it on the right of it and hidden.”
“I'm not quite sure why I'm being asked to leave a review for eir, seeing as I placed an order in June 2016 for phone and broadband service and it is now January 2017 and I still haven't been connected. All I can really comment on is the terrible customer service I'm receiving at the moment from eir, and if I ever do get connected I will be taking my business to Sky as soon as possible!”
“customer care a complete sham
advertising false and misleading
insufficient information given on updating a package
tele sales lacking accurate information for customers”
“Four months waiting for connection
Call centre out of experience, some of them hung off the line while he asked me to wait
Some of these calls went to other departments and i have to explsin the problem again
I payed the deposit for both mobile phones at the shpoe and in the bill i have been asked again to pay the deposit!!!
The bill includes international text that my wife never did!!!!”
“This is the second attempt to let you know my feelings but I now have a pain in my finger from typing. I am not at all happy with the service but we were promised faster Broadband but your interpretation of faster is not what you delivered or what we expected. I did include a lot more in the first attempt but disappeared off the screen, this was possibly due to Broadband being too slow.”
