“1 year later situation still not sorted ! No follow up under investigation complete crap customer support, phone delivered 3 weeks late & broken read my notes charged for 2 phones absolutely the worst experience ever & still on going”
“Do you really want to hear this ? Will you pay any attention ? I'm not going back on all the detail but briefly I purchased a 9000a phone on 15/11/17. Received the wrong one. Sent it back. Was charged twice for the privilege. Tried to get a refund but Eir made it so difficult that I ended up accepting credit on my a/c. Tried to raise the matter on Eir community but was banned. It was depressing trying to deal with an anonymous company where no one would take responsibility for Eir's own mistake. When my present contract is up in around twelve months, on principle, I am changing my provider.
I was going to provide my name and details so you can check my experience but have just realised that this review could be public so no chance. If someone in Eir is actually reading this feel free to check my story. You have my email address.
Regards,
Kwj.”
“When I signed up to eir I was told that eir viber would be available in six weeks, nearly twelve months on and its still showing availability in six weeks time.Basically I was lied to to get me to sign up.”
“I'm waiting since the 7th of October for broadband to be installed in my home. It's a bit ridiculous that a company such as Eir cannot not provide a faster service for non standard installations in urban areas.”
“Message flashed on phonto say er sponsored a competition I was a winner but you were forwarded on to a voucher system cost €7.50 in text to cancel it
Otally wrong surprised er was involved in a scam”
