Eko have a Customer Happiness Grade of F. Customers are unhappy with their customer service and returns process.
“
I know you offer easy return, but when somebody returns a device, please don't send them to someone else as a brand-new device because it's not.
”
- Haluk
“
Poor customer service. specially in chat. it takes several minutes to respond!
”
- Anonymous
“
Acceptable service
”
- Steven D
“
Duo- is Concept is great. Seems promising for tele health. Worked well initially. Short learning curve to optimize ECG and placement. You need earphones to hear heart sounds optimally when listening off your phone.
Unfortunately it died in 3 days and will not charge or turn on. Disappointing reliability. I had trouble with Bluetooth for Core in past as well.
Still waiting on customer service response (to be fair it has only been 48 hrs and my prior experience is that they do provide good customer service)
”
- Anonymous
