Elegant Themes Reviews

Name: Elegant Themes
Rating: 4.79

4.8 Rating 224 Reviews

95 %

of reviewers recommend Elegant Themes

Company Reviews

Metrics

Info

4.8

Based on 224 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service! Thank you so much.”

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Posted 5 years ago

Glad to hear you found our Customer Service to be top notch. Thank you for for this awesome review!

Posted 5 years ago

“Great support, huge fan of Divi”

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Posted 5 years ago

Appreciate the kind words! We think Divi is great too. :)

Posted 5 years ago

“Help was speedy and effective. What more can you ask for?!”

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Posted 5 years ago

Thank you for the 5 star review Peter! We are so happy you found our Support to be fast and effective. :)

Posted 5 years ago

“So Elegant themes makes a theme called Divi. I think the theme is excellent, possibly the best theme you can buy. It's totally worth the money and it keeps getting better with updates all the time. What is NOT great, is the support. They are very lazy, unresponsive, and don't take the time to understand the issue. Basically, the product is as good as you can ask, and the support is almost as bad as you could ask for.”

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Posted 5 years ago

Hi Jonathan, Our sincerest apologies for the poor experience with our Support team. We had been experiencing higher than normal chat volumes according to your support history and apologize for that. We have been working on hiring more team members and improving our overall response time. We do take great pride in our Support and are working hard to improve our overall quality in the coming months. Thank you for your patience. We hope to offer you a better experience in the future.

Posted 5 years ago

Elegant Themes is rated 4.8 based on 224 reviews