Elegant Themes Reviews

Name: Elegant Themes
Rating: 4.76

4.8 Rating 241 Reviews

94 %

of reviewers recommend Elegant Themes

Company Reviews

Metrics

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4.8

Based on 241 reviews

Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“So Elegant themes makes a theme called Divi. I think the theme is excellent, possibly the best theme you can buy. It's totally worth the money and it keeps getting better with updates all the time. What is NOT great, is the support. They are very lazy, unresponsive, and don't take the time to understand the issue. Basically, the product is as good as you can ask, and the support is almost as bad as you could ask for.”

Helpful Report

Posted 5 years ago

Hi Jonathan, Our sincerest apologies for the poor experience with our Support team. We had been experiencing higher than normal chat volumes according to your support history and apologize for that. We have been working on hiring more team members and improving our overall response time. We do take great pride in our Support and are working hard to improve our overall quality in the coming months. Thank you for your patience. We hope to offer you a better experience in the future.

Posted 5 years ago

Elegant Themes is rated 4.8 based on 241 reviews