Elegant Themes Reviews

Name: Elegant Themes
Rating: 4.79

4.8 Rating 224 Reviews

95 %

of reviewers recommend Elegant Themes

Company Reviews

Metrics

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4.8

Based on 224 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They helped me bring my page back very quickly, I can never give enough praise to this Elegant team. Thank you! Thank you thank you, thank you!!!”

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Posted 11 months ago

“I rarely have troubles with Divi, but when there's a quirk I can't figure out, their team has always been amazing. Just this week both Sergey and Shubham came to the rescue for some custom CSS. They both get high-fives and many thanks for being awesome!”

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Posted 1 year ago

“Fantastic customer support!”

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Posted 1 year ago

“Incompetent and can care less customer service. One person has no idea what another is saying or doing. They won't keep their promise. Wasted so much time trying to resolve a simple issue and got the run around for over a week. Horrible experience!!!”

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Posted 1 year ago

“I highly recommend Divi/Elegant themes for numerous reasons. 1. Support is extremely important to me, and Shubham was an champion when I needed help. I logged on for assistance and within 2 minutes Shubham was responding to help. My issue was taken care of and I learned a few things about theme installs. 2. The Divi theme has an excellent set of modules available which pretty much cover everything I need to do. Every option I hoped to be able to modify is available in Divi. I moved from Avada to Divi and extremely happy with the upgrade! 3. The theme builder is by far the best builder I have used of any framework. It is easy, fast and very intuitive. Top notch! 4. Price and licensing are excellent and flexible. 5. out of 5 stars!!!”

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Posted 1 year ago

“I had problems customizing my menu and the Elegant Themes help desk helped me quickly and efficiently and even gave my learning materials for future reference,”

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Posted 1 year ago

“Shubman nos ayudo en todo lo que necesitamos”

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Posted 1 year ago

“Awesome customer support!”

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Posted 1 year ago

“Excellent customer service! Best I've ever experienced actually. Super quick response time and very helpful people.”

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Posted 1 year ago

“We were late coming to the WordPress party and we found and tried a few "Premium" website builders before we found Divi and we were totally blown away. The templates they offered were included with the builder and very quickly we upgraded to lifetime membership which if you build using WordPress its a no brainer Unlike other theme builders, Divi is extensively updated and improved all the time. Its not like they just take your money and run. They are always bringing new features and with the monthly updates from Nick on Divi 5, these guys are really going for it I now only ever use and recommend Elegant Themes Divi which is outstanding. What also puts these guys head and shoulders above their competitors is the support from their support team. Whenever I run into an issue or have a question, they are only a few keystrokes away and within a more than acceptable period of time they have provided an answer to my question or corrected my error. We are so happy Thank you for all that you do and keep on going.”

Helpful Report

Posted 1 year ago

“The help support is just perfect. The work they do is impeccable and impressive.”

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Posted 1 year ago

“Teriffic and timely support, many thanks!”

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Posted 1 year ago

“Best support experience ever.”

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Posted 1 year ago

“I reported a bug 31 MONTHS(!) ago. Thats more then 2,5 YEARS! All they do is keep postponing things. So far, no one has helped me. The bug still persists. The support staff is friendly, but I don't need "friendly". I need a functional website.”

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Posted 1 year ago

“Elegant Themes made me happy because the technician was fast, kind and very knowledgeable. He solved my problem in no time. Good, very very good!!!”

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Posted 1 year ago

“Divi has many out-of-the box solutions and is very user-friendly. What I like most is control over your design. Plus I love the templating library. I also ran into a coding problem. However, I am not a programmer. I reached out for help to the support team and they assisted me and solved the problem for me. Truly a life saver!”

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Posted 1 year ago

“Andrei from the support helped me to sort out an annoying problem we struggled with for a while with the support. He gave me the perfect custom code I needed to correct a bug. A big thank to Andrei :-)”

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Posted 1 year ago

“Juest best support in the world!”

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Posted 1 year ago

“Great help with a technical question (me trying to customize a page, not a big or issue on their end) 👍”

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Posted 1 year ago

“The best support I have ever seen! If you need help, you get it.”

Helpful Report

Posted 1 year ago

Elegant Themes is rated 4.8 based on 224 reviews