Elegant Themes Reviews

Name: Elegant Themes
Rating: 4.79

4.8 Rating 224 Reviews

95 %

of reviewers recommend Elegant Themes

Company Reviews

Metrics

Info

4.8

Based on 224 reviews

Shipping & Delivery
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Elegant Themes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best support there is”

Helpful Report

Posted 5 years ago

“one of the best services I've had”

Helpful Report

Posted 5 years ago

“I love that you can so easily get help to sort out a problem. I had spent a good few hours making sure everything was just "so" but I still could not get the blog page to appear as I wanted it to. 5 minutes and it was all sorted out!”

Helpful Report

Posted 5 years ago

“I was expecting some daelay in response , but after saying hi , Support jumped in as if they knew the answer already..”

Helpful Report

Posted 5 years ago

“Elegant themes has the best costumer experience by far! Not only because the themes are very easy to use but also the pricing and the costumer support!!”

Helpful Report

Posted 5 years ago

“Excellent support team that are able to help with anything on my website via chat within a hour or so.”

Helpful Report

Posted 5 years ago

“Always a speedy response, with the information we need so couldn't ask for a better service! Thanks Divi we appreciate you!”

Helpful Report

Posted 5 years ago

“Member since 2012, elegant themes give me the possibility to satisfy the request of my customer with an high level of quality.”

Helpful Report

Posted 5 years ago

“very good system and helpful staff”

Helpful Report

Posted 5 years ago

“Best all-in-one WordPress service, by far. I'll buy it again, and again.”

Helpful Report

Posted 5 years ago

“I've been using Divi theme for more than 7 years and I love it!!!!! I've tried other themes and there is nothing like Divi. Elegant Themes has a real tech support that helps you to resolve problems fast. ¡He estado usando el tema Divi durante más de 7 años y me encanta! He probado otros temas y no hay nada como Divi. Elegant Themes tiene un soporte técnico real que te ayuda a resolver problemas rápidamente.”

Helpful Report

Posted 5 years ago

“Unfortunately I found that I needed to cancel my divi package. Despite signing up and paying in full for the 'lifetime subscription', I had narrowly passed the 30 day threshold and was given a host of 'computer says No' email responses, with zero attempt to understand my experience of the service. I found Divi to be unresponsive / of minimal help when using the 'chat' function when building my first website. Not 'start-up friendly' as an organisation, and fairly unhelpful at all levels, including the Director.”

Helpful Report

Posted 5 years ago

Our sincerest apologies for the poor experience you had with Divi and our Support team. I am afraid we cannot refund any transaction outside of our 30 day refund policy which we have found to be enough time to trial our products and ensure they are the right option. We strive to assist all of our customers through our documentation and Support channels. If you need assistance please open up a Support chat and our team would be happy to help you.

Posted 5 years ago

“question about WP-Members plugin”

Helpful Report

Posted 5 years ago

“Held contact till issue was sold, which was very appreciated. Answers were clear and step to step-wise.”

Helpful Report

Posted 5 years ago

“Divi is an awesome framework for Wordpress but what really makes Elegant Themes great is their awesome support!”

Helpful Report

Posted 5 years ago

“The best part of elegant themes and divi? Customer support! Just ask and you'll get tonnes of custom css codes to customise your site. They never say you no for any work which maybe even irrelevant to their service. For example, I made them add rank math SEO breadcrumb for me in my functions.php. As long as it is not a heavy work that can take half an hour to do, they'll do it for you without hesitation. This type of customer support itself is worth more than $89”

Helpful Report

Posted 5 years ago

“I couldn't be more impressed with their support team. I had a few issues going on with my WordPress site. Each member of the support team has gone beyond their job description. They didn't just check under the hood, they did an oil change, rotated the tires and washed & wax the car. They're a 10-star support team.”

Helpful Report

Posted 5 years ago

“Elegant themes for your needs when it comes to Wordpress theme design. Fluid experience, helps you build a theme in no time.”

Helpful Report

Posted 5 years ago

“I like the theme and the support team has been amazing so far!”

Helpful Report

Posted 5 years ago

“First of all, it's really amazing what you can create using this, even as someone who has no clue about IT. My website looks beautiful even if I say so myself :) Second, they have 24/7 support for people like me who need help sometimes, which is even more amazing. Very grateful that I found Elegant Themes and Divi. And thanks to Goran for helping me so patiently! You're the real MVP.”

Helpful Report

Posted 5 years ago

Elegant Themes is rated 4.8 based on 224 reviews