“my only complaint is their shipping. Minimum shipping is $8 and still you lucky if your shipment delivered one week later! When I shop other store and pay half of that money, I received my package in 3 or 4 days!”
“I ordered a Geekvape Aegis Legend 200w Limited Edition kit (Xmas Red & Gold) from Elementvape and payed nearly $90 for it as they are the only site that still has that very rare color still in July 2020. Somehow, I recieved someone else's order entirely.
I sent pictures and the proof they requested to their support team, and within 2 days they shipped out a full replacement.
So even though there was an issue with my order, the way they handled it definitely earns them 5 stars. Instead of blame the customer or refuse to help, they issued me a replacement immediately and were very polite and responded almost immediately to every email. I was very pleasantly surprised.
To others who may have had issues with packages being lost by USPS, giving bad ratings to EV, I say this - when that happens, it falls on USPS to replace the package contents which unfortunately is always a run around. A company may only be making a dollar or so on a bottle of e liquid - so for them to replace your entire order And cover shipping due to something that is entirely not their fault, it would bankrupt them in the long run. If a company has a good relationship with USPS and knows they will cover the lost package, they may just send you the replacement before USPS fulfills their end of things, but that is the ideal scenario and not always the case.
It sucks as the customer when that happens, but you cannot really blame a company for a mistake that was made entirely by the shipping provider.
I can only speak to my experience with EV which was excellent, they have definitely earned my future business.”
“I’ve had nothing but great experiences with element vape. I’ve placed many orders with this company and there was only ONE time where I had a missing battery (stuff happens sometimes) and they sent it out right away. A feel like a more accurate measure of a company is how they respond when something goes wrong. It’s easy when everything goes right any company looks good in that situation. Element though got my battery to me very quickly and always responded to my inquiries.”
“I usually use this website to buy anything vape related but now that they can't even tell you what is out of stock fast enough they shipped an out of stock item then refunded it wasted 2 weeks for me to have to wait for that money”
“Ordered Vape juice from Element. Item got lost through USPS system. I emailed Element and they told me to contact USPS. I did and was told it was on the way. 2 weeks past the due delivery date, still no items. I contacted Element again and their response was TO CONTACT USPS. I then told them I wanted either a refund or replacement and they responded by saying they would get in touch with USPS. 2 WEEKS late and they NOW say they are going to contact USPS?
I told them that I put in a dispute with my credit card company to get a refund and Element responded: "As you have confirmed a dispute has been filed with your card issuer, no further action is required. Have a great day."
Rather than give me a refund, they would rather have the customer go through their credit card company and file a report.
If customer service matters to you, STAY AWAY FROM ELEMENT VAPE”
“I have shipped at many online vape stores, so I can say with confidence that Element Vape has amazing service and top shelf products. Every order I have made this far has arrived early, and we are currently in the middle of a Pandemic. They always have the best prices (trust me I've shipped around) and more importantly they ACTUALLY have the products in store that they sell. That's the issue I always run into with these online stores. They advertise awesome deals, but when I try to purchase them they're out of stock in all the popular items. Not at EV! I haven't had that problem once! I highly recommend EV. 5 star all the way.”
“I’m stuck at home during the pandemic, looking to save a few bucks where possible on my Vape supplies, and I come across Element Vape. I wanted to upgrade my Smok Nord, and go to the Nord 2 and get some extra supplies. Placed the order on Sunday night, had my new device, juice, and coils 4 days later (West coast to east coast)! Very competitive pricing on-line (more importantly, crushing local vape shop prices in PA allowing people to save some money) and fast service. Oh, and Sadboy Butter Cookie juice, that’s one good juice!”
“Element's Customer Service has been second to none, they are always 100% professional. I've rarely ever had an issue to begin with but the one or two times they immediately resolved my issues and were police, courteous, and most importantly found a remedy to my issue.
I highly recommend Elementvape to all my friends!”
“Im a first time customer. When I placed my order I didnt recieve a confirmation email. So I reached out to them and gave them the information that they needed. They responded within a day and showed me the email that I used. I mixed up 2 letters so that was my fault. They also gave me the tracking information and the invoice. I will be using this site for my future purchases.”
“I have been a loyal customer for some time and spend a great deal of money here purchasing items for myself, my husband and my mother. I recently ordered more coils (which I have done many times). I received a packing slip listing the correct coils but the coils enclosed were wrong. I contacted them and was told I needed to request a return, fill out the RMA form on my own, provide my own packaging and return the incorrect items before they would send the correct ones. They never even apologized for their mistake, only for the "inconvenience", and ignored the part of my email that said I would be taking my business elsewhere. So basically I waited over a week and eventually ran out of coils, and had to order them from somewhere else (though they were $2 less per box, so that was a win). Given the fact that their prices are significantly higher than most places, you would think they would make up for it in customer service. Unfortunately it is severely lacking. There is no telephone number to call, you can only email them, and their email responses are clearly scripted. So disappointed. I didn't want a discount or anything free, I just wanted the coils I ordered. Instead I was treated like it was my mistake and they were very concerned that I would keep the incorrect coils they sent, which I have no use for!”
“Poor customer service and high prices. Sent a picture of my driver’s license to verify age and was told that wasn’t enough. Glad it didn’t work out with these clowns, better prices and people that actually want to earn your business. They don’t have a phone number which is very concerning”
“I’ve ordered several Mods and juice from Element Vape. I am ready to buy 2 more kits. On my last order I ordered the wrong size batteries. I contacted them about a month ago I’m an attempt to swap them for smaller ones when I ordered 2 more kits. A week went by, no response. To this very moment I’ve yet to hear anything from them. They are Very helpful and have great customer service UNLESS you have something to swap or return, then you seem to be on your own. Well that doesn’t really work for me. I believe customer service is a big selling point of any business and this one doesn’t seem to care much after they get your money. I guess return business isn’t a big goal. I guess I will absorb the cost of these 4 batteries and take my business elsewhere. Very disappointing...”
“After a few glitches I received my order and I’m very satisfied with the products. Bc of the glitches I got to see how EV customer service reacts first hand. They responded within hours of my panic emails, which I appreciated! It appears to me that EV has very strict polices and procedures, some over the top! Because of customer service I will order again.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“They have fast shipping and I had an issue with one of the products being wrong but after a brief Email with the company it was corrected. It’s very hard to find an honest company nowadays so in my opinion they are great !”
“The best online shopping experience ever. I order about 80 dollars a month. Best customer service ever. Products are top notch, shipping is excellent. Wouldn't dream of going elsewhere, even if they're out of stock, I'd rather wait for them then go elsewhere. EV definitely has a life long customer with me. Keep up the great work. I truly appreciate it and recommend them to all.”
“Great! Bigger order, everything was shipped out promptly within 24h, and better yet, everything in the order was exactly what I wanted!
Very happy about this experience.”
