“They accidentally sent me the wrong product. Instead of giving me grief or making me send it back, they instead told me to keep it and they would send the correct order. I appreciate them and will do business with them again. 5 star excellent customer service!!!!! Thank you :) :) :)”
“The original quantity of delivered items was 1 item short of the quantity I ordered, but Element Vape sent me the item within two days, and stay in contact with me the whole. I will be continuing business with them. Fantastic customer service.”
“I love this site! Easy to get what I need, always user friendly so finding other stuffs is a breeze. I've never had an issue. Shipping is quick, have never gotten broken stuffs upon arrival. And when I do have questions, I've gotten clear reliable answers. Awesome Folks doing an awesome job!”
“Element vape made me the happiest person today because today is the day that I get to change my coil!!! It’s been far too long! I wasn’t aware that the vape shops were “non essential” and I was not stocked on coils or juice. I found out 5 days ago and quickly ordered online and got my shipment today. Thank you so much element vape!!”
“Element had accidentally shipped me the wrong coils in my latest order. When I notified them of the error they QUICKLY got me a return shipping label and immediately got everything corrected for me. The right coils are already shipped and on their way to me, and I am very impressed with EV's customer service. I will continue to do business with them.”
“I didn’t read that if an order is delivered to the wrong address or stolen they will not be held responsible. This is on me for not being aware of their policy but a policy that others should be aware off specifically if you are planning on making a larger purchase.
My big issue is that the only response I received was “sorry you did not receive your order”
So I’m now just eating the cost of my purchase and they don’t seem to care in the slightest”
“These guys are the best, yes sure you may have an issue here than there. But when is that not expected? No one is perfect, however they strive to provide excellent pricing as well as customer service and support.
A lot of the times they have no control over it anyhow, you can't fault the company for defective devices sent to them. However, you can appreciate how quickly they go about rectifying your issues to the best of their abilities.
In most,if not all instances they go above and beyond to please you. That's why they've had my continued business for over 4 years and will continue to have it moving forward.”
“I highly recommend Element Vape to any vaper new and old. Their customer support is second to none and delivery has always been quicker than estimated. This is one of the many reasons why I come back to EV and will do so for many years to come.”
“I did have an issue with my order I received today. Missing some items.
Contacted customer service and they have processed my inquiry and shipping the missing items today.
I've ordered several times from them, only had an issue twice.
First time it was taken care of immediately and I received a missing item within a few days.
Currently with the country in basically lockdown mode due to the Coronavirus I expect there may be issues, but I'm very happy with the speed this was resolved.
One of the reason I use this company, and will continue to order from them.”
“Been vaping for almost 2 years now and a friend told me about these guys so like most people I tried them out. Well almost 2 years later I recommend them to people. Solid service and decent sales. Also no worries on clones. Thanks guys”
“I have ordered from element vape several times. They were fast and efficient. On a recent order I received the wrong coils. After sending them pictures of the order in question they took responsibility for the mistake and are sending the correct coils. I was so impressed that I ordered a new mod. Looking forward to having future business with them.”
“Element Vape is amazing. Another shop I order from was out of the coils I usually order and we were getting low so I took a chance and ordered from EV. I thought the order would take a while because of the nationwide quarantine but they shipped promptly and I got it quick. Unfortunately I was missing one item but they took care of it right away and shipped it out promptly too. It was an honest mistake but I really appreciate how they handled it and everything was so professional.
Another vape shop I dealt with (Eight Vape) sent me 3 incorrect coil packages (the coils inside were not the same type as the package) and they told me it was not their problem and I needed to go to the manufacturer. They would not exchange or refund. Needless to say I was devastated and very disappointed. I lost $30 and there was nothing I could do about it because I had ordered other things on the order so I didn’t feel right about doing a chargeback.
All this to say, when you find a supplier you can trust, it means everything. Thank you Element Vape!”
“I have ordered from Element Vape several times. Their prices are great and their shipping is quick. I did recently receive an incomplete order, but considering it's during this COVID craze, I can't really fault them. After contacting them about the problem, they were quick to resolve the issue. Thank you EV for your excellent products and service!!!”
“I have ordered from Element and they are amazing. We have had an issue but the fixed it right away and sent us the correct item. Great customer service!! They are the only company we order from.”
“I received the wrong E-Liquid (Twist Salt Iced Pink Punch) instead of the Twist Salt Iced Pucker Punch. Midst of Covid-19, Element Vape is still resending the correct E-Liquid. Extremely thankful for Element Vape for readdressing the issue quickly and resending the correct order.”
“Element Vape has been great to purchase from. Fast shipping, great prices, and just recently when they sent the incorrect item to me, they offered to replace it in a timely manner.
The website bugs out sometimes, but other than that, great experiences always!”
“By far the best online vape store! They value their customers and if you have an issue, it is quickly resolved. I know a lot of the reviews said otherwise, maybe your documentation of the problem you claim to have wasn't valid. I am only speaking personally, they are a great company. Thank you for your prompt attention to my issue and quick fix!”
“I have ordered from this company 3 times and have had more problems with this company than any other. One issue I've had with them is that I ordered 2 packs of coils listed as coils for the Jackaroo device. Only 1 pack was for that vape so I email them twice about it. That was 3 months ago, I havent received a response.”
