“I usually use this website to buy anything vape related but now that they can't even tell you what is out of stock fast enough they shipped an out of stock item then refunded it wasted 2 weeks for me to have to wait for that money”
“Ordered Vape juice from Element. Item got lost through USPS system. I emailed Element and they told me to contact USPS. I did and was told it was on the way. 2 weeks past the due delivery date, still no items. I contacted Element again and their response was TO CONTACT USPS. I then told them I wanted either a refund or replacement and they responded by saying they would get in touch with USPS. 2 WEEKS late and they NOW say they are going to contact USPS?
I told them that I put in a dispute with my credit card company to get a refund and Element responded: "As you have confirmed a dispute has been filed with your card issuer, no further action is required. Have a great day."
Rather than give me a refund, they would rather have the customer go through their credit card company and file a report.
If customer service matters to you, STAY AWAY FROM ELEMENT VAPE”
“I have shipped at many online vape stores, so I can say with confidence that Element Vape has amazing service and top shelf products. Every order I have made this far has arrived early, and we are currently in the middle of a Pandemic. They always have the best prices (trust me I've shipped around) and more importantly they ACTUALLY have the products in store that they sell. That's the issue I always run into with these online stores. They advertise awesome deals, but when I try to purchase them they're out of stock in all the popular items. Not at EV! I haven't had that problem once! I highly recommend EV. 5 star all the way.”
“I’m stuck at home during the pandemic, looking to save a few bucks where possible on my Vape supplies, and I come across Element Vape. I wanted to upgrade my Smok Nord, and go to the Nord 2 and get some extra supplies. Placed the order on Sunday night, had my new device, juice, and coils 4 days later (West coast to east coast)! Very competitive pricing on-line (more importantly, crushing local vape shop prices in PA allowing people to save some money) and fast service. Oh, and Sadboy Butter Cookie juice, that’s one good juice!”
“Element's Customer Service has been second to none, they are always 100% professional. I've rarely ever had an issue to begin with but the one or two times they immediately resolved my issues and were police, courteous, and most importantly found a remedy to my issue.
I highly recommend Elementvape to all my friends!”
“Im a first time customer. When I placed my order I didnt recieve a confirmation email. So I reached out to them and gave them the information that they needed. They responded within a day and showed me the email that I used. I mixed up 2 letters so that was my fault. They also gave me the tracking information and the invoice. I will be using this site for my future purchases.”
“I have been a loyal customer for some time and spend a great deal of money here purchasing items for myself, my husband and my mother. I recently ordered more coils (which I have done many times). I received a packing slip listing the correct coils but the coils enclosed were wrong. I contacted them and was told I needed to request a return, fill out the RMA form on my own, provide my own packaging and return the incorrect items before they would send the correct ones. They never even apologized for their mistake, only for the "inconvenience", and ignored the part of my email that said I would be taking my business elsewhere. So basically I waited over a week and eventually ran out of coils, and had to order them from somewhere else (though they were $2 less per box, so that was a win). Given the fact that their prices are significantly higher than most places, you would think they would make up for it in customer service. Unfortunately it is severely lacking. There is no telephone number to call, you can only email them, and their email responses are clearly scripted. So disappointed. I didn't want a discount or anything free, I just wanted the coils I ordered. Instead I was treated like it was my mistake and they were very concerned that I would keep the incorrect coils they sent, which I have no use for!”
“Poor customer service and high prices. Sent a picture of my driver’s license to verify age and was told that wasn’t enough. Glad it didn’t work out with these clowns, better prices and people that actually want to earn your business. They don’t have a phone number which is very concerning”
“I’ve ordered several Mods and juice from Element Vape. I am ready to buy 2 more kits. On my last order I ordered the wrong size batteries. I contacted them about a month ago I’m an attempt to swap them for smaller ones when I ordered 2 more kits. A week went by, no response. To this very moment I’ve yet to hear anything from them. They are Very helpful and have great customer service UNLESS you have something to swap or return, then you seem to be on your own. Well that doesn’t really work for me. I believe customer service is a big selling point of any business and this one doesn’t seem to care much after they get your money. I guess return business isn’t a big goal. I guess I will absorb the cost of these 4 batteries and take my business elsewhere. Very disappointing...”
“After a few glitches I received my order and I’m very satisfied with the products. Bc of the glitches I got to see how EV customer service reacts first hand. They responded within hours of my panic emails, which I appreciated! It appears to me that EV has very strict polices and procedures, some over the top! Because of customer service I will order again.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“They have fast shipping and I had an issue with one of the products being wrong but after a brief Email with the company it was corrected. It’s very hard to find an honest company nowadays so in my opinion they are great !”
“The best online shopping experience ever. I order about 80 dollars a month. Best customer service ever. Products are top notch, shipping is excellent. Wouldn't dream of going elsewhere, even if they're out of stock, I'd rather wait for them then go elsewhere. EV definitely has a life long customer with me. Keep up the great work. I truly appreciate it and recommend them to all.”
“Great! Bigger order, everything was shipped out promptly within 24h, and better yet, everything in the order was exactly what I wanted!
Very happy about this experience.”
“They sold me a Lost Vape where the battery expanded after 1 month and almost exploded. They only warranty within 30 days. DO NOT BUY IF YOU VALUE YOUR HEALTH”
“I like to shop online and was having difficulty finding replacement coils that led to purchase another type of vape. I ran into Element Vape online and found the SMOK Helmet-CLP Replacement Coils I needed. The Element Vape Support team reached out, notifying me that the product was in the store because I wanted to cancel the order and not receive the purchase due to the COVID and news of China. I proceeded to make the purchase and received the SMOK Helmet-CLP Replacement Coils within 3 days. Thank you team for your support.”
“I have been ordering from element vape since may 2019. I order my juices and replacement parts for my mod (which i also ordered from EV) monthly, and I have never had a problem. Sometimes my flavors go out of stock but never for long and there's always a good recommendation for alternatives. The website itself is very organized and easy to find what you're searching for. The points system is nice and the shipping is always accurate or even early for me. Love shopping here. I'd highly recommend it to anyone. I've tried a couple other places online but none chalk up to EVs reliability and prompt delivery. No comparison. These guys are great, shop here. Thanks EV!”
