“They were very helpful when I needed to return some items for both refunds and store credit. It was a very smooth process and they were very helpful.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried sending it back, but they refuse to send me a working product and refuse to refund me my money after I spent $150 and their customer service is terrible. I have been dealing with this for a month now.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried to send it back, but they refuse to send me a working product or refund me my money after I spent $150. Their customer service is terrible. I have been dealing with this for a month now.”
“I have ordered from this place two times, and both times have had the incorrect item delivered to me. Their "customer service" department is a joke, and getting the item replaced or the issue corrected is such a drawn out, miserable process, that it's not even worth it. Instead of presenting a solution that makes sense for their business and for their customer, they refuse to accept responsibility and make the situation right. The first order that was wrong, I get it, we're all human. I didn't even let the company know (my fault), but two orders in a row??? Makes you question their inventory, their processes, and their leadership.”
“I ordered an expensive to me RTA, and parts got left out of shipping. Meh, that sucks! But I contacted customer service and they are shipping them out right away and they were very nice and helpful about it. I have had many 5 star experiences and not left a review, but it's honestly to me almost more about the company that saves you from leaving a one star review, and makes it a 4 star experience. Everyone makes mistakes, it happens, but what you do when you do make a mistake really counts for allot in my book.”
“Well their customer service is pretty spot on they’re quick to respond... but I got denied my purchase because they can’t possibly believe I’m 22 I sent a picture of my id by itself and a picture of me holding it... as they specified but they denied my purchase... I’ll leave a picture of what they asked for but I’m blurring everything but my date of birth and my name...”
“Element Vape has been my go to for the last 6-7 months. Mods, tanks and some juice. Had a recent order where I just ordered one Vaperesso Gen S mod. It came with a loose 510 plate. Their policy on returns is AWFUL. Cannot trust this company to do the right thing when a faulty product is sent out to the customer.
I requested a swap of devices since it was broken from the minute I opened it. Nope, they had me go through the ringer of PROVING it was broken.Once they were satisfied with the proof, they sent a paid label to ship it back. Awesome that's what you should do.
Here's where they messed up and lost a customer for good. I ordered another one from them thinking they will refund the entire amount of the previous order. That's not what happened. They took the $8.00 shipping right off the top and basically gave me the finger. I got the new mod and it works great.... BUT it cost me $16.00 to get less than a 1lb item to me.
Their customer service will just script you when you have a true issue and drop all correspondence once you bring up how BAD their return policy is on shipping. Toss away a customer over $8.00!!!! Vape Royalty, Vape Wild, Giant Vapes and MVS are all MUCH better options. Stay away! Especially for hardware.
YOU EAT THE LOSS AND NOT THEM.”
“They do not actually listen to your complaints, I tell them I threw away the defective goods and want them to change a misleading picture on the website. They send me an email on how to return defective goods. I have been a customer here for many years, for them to not even READ a COMPLAINT from LOYAL CUSTOMER. They can seriously do without this customers business. Thanks.”
“Best place ever. Always fresh, SEALED bottles, fast and free shipping with $50 or so purchase, I ordered Friday and my order will be here Tuesday in B.F.E. Oklahoma. I ordered 3 clearance vape kits and 4 bottles of my fave Sad Boy cookies for a lil over $100.”
“my only complaint is their shipping. Minimum shipping is $8 and still you lucky if your shipment delivered one week later! When I shop other store and pay half of that money, I received my package in 3 or 4 days!”
“I ordered a Geekvape Aegis Legend 200w Limited Edition kit (Xmas Red & Gold) from Elementvape and payed nearly $90 for it as they are the only site that still has that very rare color still in July 2020. Somehow, I recieved someone else's order entirely.
I sent pictures and the proof they requested to their support team, and within 2 days they shipped out a full replacement.
So even though there was an issue with my order, the way they handled it definitely earns them 5 stars. Instead of blame the customer or refuse to help, they issued me a replacement immediately and were very polite and responded almost immediately to every email. I was very pleasantly surprised.
To others who may have had issues with packages being lost by USPS, giving bad ratings to EV, I say this - when that happens, it falls on USPS to replace the package contents which unfortunately is always a run around. A company may only be making a dollar or so on a bottle of e liquid - so for them to replace your entire order And cover shipping due to something that is entirely not their fault, it would bankrupt them in the long run. If a company has a good relationship with USPS and knows they will cover the lost package, they may just send you the replacement before USPS fulfills their end of things, but that is the ideal scenario and not always the case.
It sucks as the customer when that happens, but you cannot really blame a company for a mistake that was made entirely by the shipping provider.
I can only speak to my experience with EV which was excellent, they have definitely earned my future business.”
“I’ve had nothing but great experiences with element vape. I’ve placed many orders with this company and there was only ONE time where I had a missing battery (stuff happens sometimes) and they sent it out right away. A feel like a more accurate measure of a company is how they respond when something goes wrong. It’s easy when everything goes right any company looks good in that situation. Element though got my battery to me very quickly and always responded to my inquiries.”
“I usually use this website to buy anything vape related but now that they can't even tell you what is out of stock fast enough they shipped an out of stock item then refunded it wasted 2 weeks for me to have to wait for that money”
“Ordered Vape juice from Element. Item got lost through USPS system. I emailed Element and they told me to contact USPS. I did and was told it was on the way. 2 weeks past the due delivery date, still no items. I contacted Element again and their response was TO CONTACT USPS. I then told them I wanted either a refund or replacement and they responded by saying they would get in touch with USPS. 2 WEEKS late and they NOW say they are going to contact USPS?
I told them that I put in a dispute with my credit card company to get a refund and Element responded: "As you have confirmed a dispute has been filed with your card issuer, no further action is required. Have a great day."
Rather than give me a refund, they would rather have the customer go through their credit card company and file a report.
If customer service matters to you, STAY AWAY FROM ELEMENT VAPE”
“I have shipped at many online vape stores, so I can say with confidence that Element Vape has amazing service and top shelf products. Every order I have made this far has arrived early, and we are currently in the middle of a Pandemic. They always have the best prices (trust me I've shipped around) and more importantly they ACTUALLY have the products in store that they sell. That's the issue I always run into with these online stores. They advertise awesome deals, but when I try to purchase them they're out of stock in all the popular items. Not at EV! I haven't had that problem once! I highly recommend EV. 5 star all the way.”
“I’m stuck at home during the pandemic, looking to save a few bucks where possible on my Vape supplies, and I come across Element Vape. I wanted to upgrade my Smok Nord, and go to the Nord 2 and get some extra supplies. Placed the order on Sunday night, had my new device, juice, and coils 4 days later (West coast to east coast)! Very competitive pricing on-line (more importantly, crushing local vape shop prices in PA allowing people to save some money) and fast service. Oh, and Sadboy Butter Cookie juice, that’s one good juice!”
“Element's Customer Service has been second to none, they are always 100% professional. I've rarely ever had an issue to begin with but the one or two times they immediately resolved my issues and were police, courteous, and most importantly found a remedy to my issue.
I highly recommend Elementvape to all my friends!”
