“The service has been excellent and the product is the best yet that I have tried. You have a great company and I will be staying with you. Thank you. K H”
“Has always been a pleasant experience I ordered three of one juice and got two and then one by the same company but the wrong flavor they let me keep the one that they gave me wrong plus they're sending me a new one.”
“Ripped off twice on 2 defective devices .I got the choice of store credit or refund minus $8 shipping. I wanted the Eleaf istick mini 10v mod for 17.99 and took the store credit and $8 loss thinking what are the odds of getting another bad one and I orderd a different color. Answer 100% defective. 2 of the same devices that don't fire isn't a coincidence. Now I'm out $16 in shipping. The hassle. 2 trips to the post office and I got nothing but a email that told me Element Vape isn't responsible for defective products from other companies. All they sell is products from other companies so who is responsible Element Vape?? I didn't purchase the 2 p.o.s from Eleaf .Its your company selling defective products and not making good is bad business and from what I been seeing you wont be around long. I see you been bad on the BBB website .I'm going there also. I never been ripped off like this by any other company. They need looked into by more than the BBB.”
“Extremely amazing customer service. Ordered multiple times. Yesterday my order was missing 2 of the juices but within about 2 hours everything was resolved. Extremely happy with the support and service. They got the items shipped out today. Would recommend elementvape to anyone looking to save money and time.”
“For my past 2 orders, something has been missing from my order. However upon contacting customer service and providing all requested information. They had the remainder of my orders shipped and delivered in a matter of days. I have been shopping through Element Vape for about 3 years now. I wouldn't change services for the world.”
“Great customer service!!
I ordered $272 worth of stuff from Element and it shipped within 12 hours of ordering it. I happened to miss a big sale by 1 day. I emailed them explaining this and they went ahead and gave me store credit for what I would of saved.
Number 1 vape supply company out there!!”
“Very professional organization with good customer service. This is my new go-to vape shop since most of the store fronts have closed and my previous on-line vape shop doesn't seem to have anything in-stock.”
“I highly recommend element vape. Best selection and excellent customer service! I recently received the wrong MG bottle by accident and they replied back to me within 30 mins. They already shipped my replacement! Happy customer here”
“Element vape is incredible. Their customer service is top notch! I recently received the wrong mg bottle by accident and they immediately got back to me. Already shipped my replacement! No complaints here. I highly recommend”
“I buy from ElementVape all the time, everything always goes smoothly. Their customer service is extremely friendly and helpful as well. Happy customer!”
“Oops, forgot my juice in an order. Contacted EV and it was taken care of promptly. First time ordering from here as my main supplier went out of business, and I do appreciate the fast response I got to resolve the issue. Thank you!”
“Ordered a new vape and extra coils. Elementvape sent the wrong coils but were very fast to correct the issue and sent the correct ones and let me keep the wrong ones. Luckily my buddy can use them. Also love the shipping time. Cali to Florida in about 3 days.”
“Excellent customer service. One of my packages was returned to EV by the carrier for no reason. EV support was very helpful by reshipping and making sure to keep my informed of status. Great work!”
“Always an excellent shopping experience! Great prices, excellent customer service and quick shipping. If there's ever an error they will make it right.”
“An item from my order was missing when it arrived at my house. I contacted customer service and they got back to me quickly. I sent over a couple pictures showing what was missing, filled out a form and was quickly sent over a shipping email stating that my item was on it's way. Great customer service if you ask me, thank you everyone at Element Vape. You've earned a customer for life.”
