“They sold me a Lost Vape where the battery expanded after 1 month and almost exploded. They only warranty within 30 days. DO NOT BUY IF YOU VALUE YOUR HEALTH”
“I like to shop online and was having difficulty finding replacement coils that led to purchase another type of vape. I ran into Element Vape online and found the SMOK Helmet-CLP Replacement Coils I needed. The Element Vape Support team reached out, notifying me that the product was in the store because I wanted to cancel the order and not receive the purchase due to the COVID and news of China. I proceeded to make the purchase and received the SMOK Helmet-CLP Replacement Coils within 3 days. Thank you team for your support.”
“I have been ordering from element vape since may 2019. I order my juices and replacement parts for my mod (which i also ordered from EV) monthly, and I have never had a problem. Sometimes my flavors go out of stock but never for long and there's always a good recommendation for alternatives. The website itself is very organized and easy to find what you're searching for. The points system is nice and the shipping is always accurate or even early for me. Love shopping here. I'd highly recommend it to anyone. I've tried a couple other places online but none chalk up to EVs reliability and prompt delivery. No comparison. These guys are great, shop here. Thanks EV!”
“Poor customer service. I purchased several products including coils, which is the primary reason why i bought everything. They shipped all my products excluding the coils. They did not notify me that this product was not shipped. Refunded me however I still paid the shipping. I would not have ordered had i known they weren't gonna send my coils. Sent two emails with no follow up. Will not be buying from here anymore.”
“Best customer service I have seen in a long time. Ordered on the 3rd and received product on the 7th just as they promised.
Will order from them again!!!
Bob”
“Absolutely Zero customer service.. they will not respond to my emails. Please don't buy anything from them. I'd rather do without then ever give them any of my money ever again.”
“They never sent my complete order and will not answer any of my emails. There is no way to contact them except thru email so when I discovered stuff missing from my order I immediately emailed them to let them know and hopefully rectify the situation. Unfortunately they have never once answered me back and I've messaged them around a dozen times at least. So they really don't care about you at all unless it's to spam you with advertising, that's the only time you'll hear from them. Oh well live and learn but they will never get any business from me or anyone I know ever again... They truly do SUCK!!!”
“I use to order from element vape but recently was sent a similar but wrong product. It was a simple 34 dollar fix but since I opened the package, I could not return it. Customer service made no attempt to correct the issue. The issue happened during processing on the site and the description of the item not matching the actual item. Be very careful when ordering because if it is wrong, do not expect customer service to make things right. It was costly on my part.
Mark”
“I was having some difficulty finding Valyrian 11 tank replacement coils. The local vape shops where I live have gone out of business. I stumbled across Element Vape & they had some. Placed an order & 3 days later I had them. Couldn’t be happier.”
“I've been ordering from Element Vape since January and am pleased with their prices and service. Two times there has been a problem with my order but they responded immediately and courteously and fixed the problem. Fast shipping and great company. Thanks!”
“Bought a doom mesh rta from element and they from order to delivery it was 5 days I was upset with damn vape the makers of the tank as they sent them defective clamps for the tank but both damn vape and element vape customers service was amazing new clamps 3 days later I love there selection there customer service everything thanks folks at element for being amazing during a troubleSome world”
“I have purchased over the last month or so two mods, batteries & battery chargers. I understood the policy to be if you supply an email address you become a customer that receives points that can be redeemed towards future purchases.
Upon placing my most recent order, I realized that I needed to create an account in order to receive these rewards, which I did not do prior to realizing this was how you earn points. I emailed the company and explained my misunderstanding and they responded to me in less than 24 hours and gave me the points for the purchase I made over a month ago, along with every other item I bought.
Merchandise is top quality, shipping is very reliable and they are a pleasure to work with. I highly recommend Element Vape. I have been struggling, I live in New Jersey and most vape stores closed after the ban of menthol juice. I tried 3 different online vendors, not one was remotely close to the quality, customer service and satisfaction as this store!”
“I ordered my snowwolf 100w mini on a Monday afternoon in Indiana and received it on Thursday morning from California...during a time of uncertainty in timing with the mail. I got my wolf kit at the cheapest going rate at breakneck speed and exactly as advertised thank you E.V. I'm definitely going to be a repeat customer, thanks again.”
“Just ordered for the first time. Website was straight forward, prices were the best I could find. I ready a lot of the reviews before using the site. Most of the complaints I read were for issues beyond the companies control and them not resending stuff immediately. Let's be honest Amazon doesn't even do that and they are one of the biggest companies. I ordered my vape and juice on Monday afternoon and it was here by Friday morning. Don't be fooled by negative reviews from people just wanting free stuff.”
