“Poor customer service. I purchased several products including coils, which is the primary reason why i bought everything. They shipped all my products excluding the coils. They did not notify me that this product was not shipped. Refunded me however I still paid the shipping. I would not have ordered had i known they weren't gonna send my coils. Sent two emails with no follow up. Will not be buying from here anymore.”
“Best customer service I have seen in a long time. Ordered on the 3rd and received product on the 7th just as they promised.
Will order from them again!!!
Bob”
“Absolutely Zero customer service.. they will not respond to my emails. Please don't buy anything from them. I'd rather do without then ever give them any of my money ever again.”
“They never sent my complete order and will not answer any of my emails. There is no way to contact them except thru email so when I discovered stuff missing from my order I immediately emailed them to let them know and hopefully rectify the situation. Unfortunately they have never once answered me back and I've messaged them around a dozen times at least. So they really don't care about you at all unless it's to spam you with advertising, that's the only time you'll hear from them. Oh well live and learn but they will never get any business from me or anyone I know ever again... They truly do SUCK!!!”
“I use to order from element vape but recently was sent a similar but wrong product. It was a simple 34 dollar fix but since I opened the package, I could not return it. Customer service made no attempt to correct the issue. The issue happened during processing on the site and the description of the item not matching the actual item. Be very careful when ordering because if it is wrong, do not expect customer service to make things right. It was costly on my part.
Mark”
“I was having some difficulty finding Valyrian 11 tank replacement coils. The local vape shops where I live have gone out of business. I stumbled across Element Vape & they had some. Placed an order & 3 days later I had them. Couldn’t be happier.”
“I've been ordering from Element Vape since January and am pleased with their prices and service. Two times there has been a problem with my order but they responded immediately and courteously and fixed the problem. Fast shipping and great company. Thanks!”
“Bought a doom mesh rta from element and they from order to delivery it was 5 days I was upset with damn vape the makers of the tank as they sent them defective clamps for the tank but both damn vape and element vape customers service was amazing new clamps 3 days later I love there selection there customer service everything thanks folks at element for being amazing during a troubleSome world”
“I have purchased over the last month or so two mods, batteries & battery chargers. I understood the policy to be if you supply an email address you become a customer that receives points that can be redeemed towards future purchases.
Upon placing my most recent order, I realized that I needed to create an account in order to receive these rewards, which I did not do prior to realizing this was how you earn points. I emailed the company and explained my misunderstanding and they responded to me in less than 24 hours and gave me the points for the purchase I made over a month ago, along with every other item I bought.
Merchandise is top quality, shipping is very reliable and they are a pleasure to work with. I highly recommend Element Vape. I have been struggling, I live in New Jersey and most vape stores closed after the ban of menthol juice. I tried 3 different online vendors, not one was remotely close to the quality, customer service and satisfaction as this store!”
“I ordered my snowwolf 100w mini on a Monday afternoon in Indiana and received it on Thursday morning from California...during a time of uncertainty in timing with the mail. I got my wolf kit at the cheapest going rate at breakneck speed and exactly as advertised thank you E.V. I'm definitely going to be a repeat customer, thanks again.”
“Just ordered for the first time. Website was straight forward, prices were the best I could find. I ready a lot of the reviews before using the site. Most of the complaints I read were for issues beyond the companies control and them not resending stuff immediately. Let's be honest Amazon doesn't even do that and they are one of the biggest companies. I ordered my vape and juice on Monday afternoon and it was here by Friday morning. Don't be fooled by negative reviews from people just wanting free stuff.”
“Ive been dealing with element vape for about a month. There prices and shipping is awesome. I will definitely be continuing my purchase through this company. Keep it ip element vape.”
“Recently ordered the Smok Baby tank. Before I ordered this, I had inquired which tank to use with my battery and which coils. They told me which ones to get. Well, my battery died, and I couldn’t find it on the web site, so I sent an email asking which I should buy for my recently purchased tank.
Their reply? Some nonsense about “we’re an online retailer and we suggest you watch a video or read customer testimonials.” THIS was the reply from a company selling the gear. OUTRAGEOUS. I’ve never seen such a pitiful, lazy, stupid response in my life from a company.
Absolutely will not be doing business with them again. I’ve been a long time customer, typically at least $100 spent on each order. But with this kind of customer service I’ll be taking my business elsewhere.”
“I've bought many juices and could and couldn't be happier! Fast shipping, customer service has been superb. 100% my favorite company to buy from. Great job guys!”
“Bought the doom by damn vape rta and when I received it the clamps that hold the mesh was defective. After I sent an email to customer service they immediately got back to me and informed me that the manufacturer knew about this issue and they rushed me replacement clamps. I just got the clamps yesterday which was two days quicker than expected and now my doom works perfectly. Thank you Element Vape for the great support of your customers. Definitely a customer for life now.”
“They sent a broken voopoo ! And will give me store credit ! But I have to pay 8 dollars for shipping! Why should I have to pay to have a broken vape shipped to me and then pay to ship the replacement ! I am very disappointed. Because everything else was great !”
“Prompt and courteous customer service. One item among my order was not the precise one ordered. After I reached out to them by email, the customer service team remedied the issue quick and easy. Satisfied customer, will be coming back!”
