“I placed my very first order for a vape kit with Element Vape. I had incorrectly typed the wrong email and had no idea when my order was fulfilled. I sent am email to the customer service team who promptly told me what had happened and they sent me a copy of my invoice along with the shipping information. I really appreciate their prompt response and commitment to custelement omer satisfaction! I most certainly will order any resupplies form Element Vape.”
“I ordered the wrong product, it was my error. The customer service department worked with me through email, answering my emails very quickly and resolved my issues very quickly! I’m very happy and I will absolutely order through them again!”
“I always use element vape as their delivery is so fast everything is accurate prices equal to others and they expedited a refund to me. I would definitely use them again and recommend them to others. Happy vaping! Happy holidays and stay safe!”
“This company never disappoints!
Only twice amongst my many orders has there been a mistake in my order and both times it was quickly made right.
Love you guys at EV”
“I ordered a prince stick from Element Vape and received last night when I returned home from work. Have not used the device at all because every time I put liquid into the tank it just leaks out. I just received it yesterday and still using my old one. Any other store that I have dealt with in the past replaces defective devices that they sell but they will not do anything. I don't particularly care about the return policy because there is no way that you can determine if the device is defective or not by not opening it. That just makes no sense at all. I asked for at least a replacement tank and they will not send me one. I will never order from them again due to this. I have wasted liquid, another coil and tried to change the seals and still continues to leak. The response I received was that all tanks leak a little bit. This isn't the case with this one as it just empties the thing out completely. I know tanks leak a little. I have one that does so and it is hard to prevent that but for a tank to completely empty out once it is full is an issue with the tank. The glass is not broken and is in perfectly good shape. I feel like regardless if it is there device or not they should honor the sale and try to help their customers out but do not do anything but provide you a link of their policies that don't make any sense at all because you would never know a device to be defective unless you actually open up the device.”
“Sent incorrect coils AND missing an item from order. Contacted them to correct and have to jump through hoops to get it corrected. Do not reccommend!”
“Both tanks arrived with the replacement glass removed and missing. When I contacted Element their customer service stated they are not responsible for their products, and offered me a $5 store credit for $50 of tanks missing parts. I highly recommend not doing business with this company, refusing any responsibility for what you sell is an insane business practice. There are so, so many better retailers to go with.”
“I would highly recommend Element. I order from them all the time. I have never had any issues. They have a great selection and very good prices. I bought a mesh coil tank from them and it’s by far my favorite tank. The shops around me locally have terrible selections, high prices and ripped me off by selling my a broken mod. I use Element every time now and have had no problems”
“Sold me 2 and mini sticks in a row. Cost me $16 in shipping and 2 trips to the post office. Do not buy from them .I got a store refund for $17.99 they can keep. I'm not losing another $8 in shipping for a $18 p.o.s .They don't stand by their products .They told me they aren't responsible for other companies they buy from!!!! Then who is ?????? They removed the Eleaf 10w mini p.o.s from their site along with my review so here I am.”
“Just a terrible experience with customer service today. Ive been spending 100+ a month for about a year with this company. I was treated like I didnt matter to them and it hurt. I regret turning my followers and friends onto this company. I dont care what response they put under this review because I wouldnt buy from them ever again even if they paid me. Beware”
“Only have ordered a handful of times from Element Vape, but my last order ended up having a faulty mod that had quit after turning on and firing once. Emailed the team and within a day had a return label. A couple days after that the item was successfully returned and my account credited. All in all, I will definitely be a returning customer by their outstanding customer service.”
“Company was responsive which is why they received the 3 stars. Unfortunately they do not refund shipping on an item that came defective. They dont offer replacements so you basically only get refunded for the order minus the shipping so you lose out on $8. And if you want to re-order you will have to pay the shipping again and hope that 2nd time is a charm or else you would lose another 8 on shipping.”
“Purchased a relatively expensive vaporizer however company shipped the incorrect vaporizer. After a lengthy process company waited to receive their incorrect equipment before shipping the correct vaporizer. Company took my monies easy enough but would not trust sending me the purchased equipment until receiving their mistake. Entire process took a multiple weeks. Would not recommend”
“I was reading the email sent to me stating my order was delivered and saw the part at the bottom about contacting you if I had any way you could improve the service. I just want to say I couldn’t possibly give you guys any more stars or thumbs up or whatever type of positive feedback you choose to use. Your website is clean, and easy to use. Your deals are great and your inventory is well stocked. And the shipping? I ordered this like 3 business days ago! This is spectacular! I recommend your business every chance I get and couldn’t be more satisfied with the service you provide. What could you do to improve? Not a damn thing. And you can quote me on that! Keep it up!”
“Sold me 2 back to back defective Eleaf istick 10v mini mod.Lost $16 in shipping plus 2 trips to the post office to return the $17:99 junk.I took the store credit instead of the refund the 1st bad one and once I got the 2nd bad one I lost the choice of refund since I took store credit the 1st time ?? Now I am not sure if I should take my losses at $34 or take the very good chance of getting another p.o.s and lose another $8 in shipping. They don't back their junk they sell”
