“Used Element Vape for years, always fast and easy, but their new delivery company is a mess. The tracking said expected delivery tomorrow for over a month. Finally when they had my package, scheduling the delivery was a nightmare. After failing the delivery 3 times (showing up outside of the agreed scheduling) they the package back and gave me a partial refund.”
“DISGUSTING, they get your personal info!!! Even your SSN????
I didn’t know about them at beginning, I ended up ordering 2 times and both times canceled from them for no reason what’s so ever and they keep your info?? Very shady and disgusting”
“I would give negative stars if I could. I will never order anything from this company again. I have been waiting for too long for my order. The shipping is complete garbage. Do not waste your time or money with this horrible company with their shipping that is lower than whale dung.”
“While I love element vape their shipper is trash. I even paid extra for expedited shipping. They received the package on 12-15 its now the 20th and they have no idea what they did with my package or when it will be delivered. I ordered on Dec 8th and understood the shipping window ordering on a wkend. However, I want to know where my package is as it wasn't a cheap order!!”
“The shipping regularly takes over a month and you still pay for it. It’s not a free shipping deal, you pay for shipping and they use some garbage company and it always takes well over a month to be delivered”
“Garbage shipping with “Ship X” (whatever that is). Element says they CANT use USPS, but I just ordered from another company and they are shipping USPS. Meanwhile, I’m NINE DAYS past my order date with Element and still don’t even have a delivery date. Garbage”
“Worst experience ever!. The shipper they used tried to deliver the package at 10am on weekdays. Didn't give me any information that it was out for delivery. Who would be home to pick up a package at 10am? I just contacted element vape. And they told me it was getting returned a week later. And they haven't given me a refund yet.”
“party shipping to even find Element Vape CustOM'er SERV'ICE 8O5 41O 56OO' PHONE NUMB'ER out if the $100+ worth of vape supplies is ever going to arrive or has even been shipped (cause I'm still waiting, but not optimistic at this point). They reward you for spending over $100 with "free shipping," [which sounds convenient and sensible to use in theory] but if you utilize it, it apparently gives them license to take”
“Regardless of anticipated holiday impacts on shipping, I'd never shop with this company again after my most recent experience ordering on the east coast on 11/27: ZERO customer sevice, ZERO shipping updates, and no consistency/communication whatsoever between element and their third party shipping to even find out if the $100+ worth of vape supplies is ever going to arrive or has even been shipped (cause I'm still waiting, but not optimistic at this point). They reward you for spending over $100 with "free shipping," [which sounds convenient and sensible to use in theory] but if you utilize it, it apparently gives them license to take 20 business days (up to 40 days total under the right customer conditions) to keep you in limbo without any repercussions for their abysmal turnaround. Don't waste your money or your time if you live in New England - go find it local and hope this brand ends up liquidated instead.”
“The requirement for receiving my order is my signature and proof of ID. However, the driver insists on scanning my driver license. That is very uncomfortable to release my personal information. Now I try to cancel the product. I have emailed the company twice and still waited for the response.”
“I placed my order and it was "ready to ship" on 11/19. Today is 12/5 and my package is still in "processing". I didn't pay for the extra protection because the stores I have purchased from in the past don't require it and I haven't had a problem until now.I have given up on the possibility that I will receive my product so it was money down the drain. Would NOT recommend to anyone!”
“The element vape return policy for defective items is unfair. I recently purchased an iJoy vape, which came extremely fast, but arrived DOA.
I reached out to request an exchange and was told they will not exchange the item for me, only refund or store credit.
It is unfair to force a customer to have to pay twice for shipping on an item that was defective.
It should be on the business to make it right with the customer when they sell defective items.
After a bit of arguing I was told they will give me a one time credit for $8 plus the refund for the defective item totalling $22 and that is all. That would still leave me at a loss since I paid $28. I should not have taken a loss on something that was THEIR FAULT.
After I use my credit I will never purchase from them again and will continue to post negative reviews every chance I get.”
“Legit website. If people actually took the time to read the shipping disclaimer there would be almost 0 bad reviews about shipping. Ive been looking for a fat rabbit rta for over a year, these dudes had it! I risked the $40. Shipping disclaimer does warn you it take A WHILE to get any confirmation, after 3 days i got a confirmation email, about i week later i got my tank! If you are going to need something order it asap it will take about 2 weeks! I live in Philadelphia, Pa. Bottom line i got a tank NOWHERE carries anymore! Ordered 3 more so i dont have to look again! Website is legit shipping just isint easy as they are shipping vape products, and the epa has made it so hard vape businesses. I wont order from anywhere else! Hope this helps someone. Customer service never got back to me but just to trust the process”
“The company's Zendesk help is not helpful and do not attempt to understand the issue. They also take 48 hours or longer to respond.
Their "bettertrucks" shipping is a complete disaster. The company claims that they have "attempted delivery" three times. This is not true. I have video camera that that proves that no attempt was ever made.
After trying to contact the bettertrucks via phone, I was put on extensive holds only to be disconnected each time.
Currently, the poducts are being shipped back to Elemental Vapes as it is their policy to send back after three attempts.”
“Very slow to respond to email. No tracking number. My order went from California to Missouri to Oklahoma to Fort worth tx then Arlington tx then Granpraire tx 2 hours the other side of me and havn't seen it yet. Never ordering from here again.”
“Not transparent with customers on shipping. They have this whole area on their website dedicated to one big lie as to why your shipping information will never be accurate and up to date. I suspect they are drop shipping. Garbage merchant.”
“Ordered and nothing received for over 2 weeks. It was not until i I reached out to customer service only to find out my package had been attempted to be delivered but needed a signature. I had to ask to receive my tracking information which again I received AFTER delivery had already been attempted. I ask for a refund and I still have to pay signature fees even though I didn’t receive my tracking information after the attempted delivery? If I would have had my tracking information, I would have made myself available to receive the delivery. Customer service is a joke.”
“paid .and only after i paid they said sorry we cant ship to you a refund will follow in 3 days . then 4 days later i have to now take my time to ask them where is my refund. they really suck”
