“I have been a consistent customer of this company for years, because of their sales, always fresh inventory and fast shipping. My most recent experience really sealed them as a 5-star company, in my eyes. I had a damaged item when my package arrived. I contacted customer service with a picture of the damage and they had it resolved within the HOUR! Not tomorrow, not next week, they responded same day with a resolution! They will be my primary store from this point forward. Thanks everyone at Element Vape!”
“Fast delivery and great customer service. They sent me wrong item but after I reached out, they response real quick and start process to me the right one right away ,without return the wrong item back to them.”
“Element vape is the best online store imo .
They always have the best prices .
Vast inventory , if I want it they almost always have it .
Shipping is super fast , more importantly everything arrives intact .
One bad thing is the return policy
,but I've never received a bum product .
Customer service is always prompt as well .
Very happy with Element Vape they are absolutely my go to .”
“Element Vape has always provided top quality products. More important, their customer service has always been excellent. They respond quickly and do all they can to make you a satisfied customer.”
“they had an issue with the name for the shipping address and being a trans person it can be a little hard with getting fast and respectful service and they were so kind and respectful”
“I've been a customer of element for about a year now so I can say this review is honest on my experience so far. Their shipping is usually very fast, but a bit expensive. I'm sure this is due to the new regulations for vaping products though, but when you see the prices in comparison to a local shop you will be saving money if you buy most of your items needed in bulk etc...
Their products always arrive in good condition, they have a great selection of items and juices. But the best part is their customer service. It is definitely A1, I would make my comparison to Amazon's customer service as they are just as good. This company clearly cares about their customer base and isn't a typical greedy company.
Overall, if i'm not in a dire need due to my procrastination this where I purchase all of my vaping needs. I highly recommend this company to anyone, have already told all of my friends about this place. Thank you guys again for being an amazing and honest company!”
“First time purchaser from Element Vape and I was very happy with the Prices, Packaging Time, Shipping, and customer service responses. I received all of my items within three days and customer service was very quick to respond to questions I had. Highly recommended and will purchase items I need from Element Vape again.”
“Missing part of order… gave photos and as much information as possible to which they still have me a hard time. After emails back and fourth they finally gave me the missing battery $11…
Why such a hassle???
Doesn’t make sense to me,it was a $11 battery Just make it right without the back and fourth 5 times”
“I had a shipping issue with a product and EV quickly responded and sent out a replacement product the same day. Element Vape has never failed me with their customer support. I am always very pleased with them.”
“Since discovering Element Vape ~8 months ago by a recommendation from my sister, they have become my one-stop-shop for all my vaping supplies.
They fulfill orders lightening fast. I live on the East Coast, and they are located on the West Coast, and still always get my orders within 2-3 business days of placing the order. If I place an order in the morning, I have a tracking number by the afternoon.
There prices on decent I won't say they are far below all competitors, but right on-par. The only product I really order is juice and coils, so I can't speak towards their hardware. From what I see doing lite browsing, they have some good deals. You can ALWAYS find a discount code for at least 15% off your order, so keep that in mind if checking prices.
Customer service is top-notch. I had a minor issue with a missing item from a large-ish order, and contacted them via their email support, and the issue was promptly resolved with no hassle, just the normal confirmations that would be expected.
Long story short, I highly recommend them. There is no shortage of the shady fly-by-night shops, but this is definitely not one of them.”
“I had recieved a ileaf ijust 3 from element vape it was defective i let them know the very next day and when i went through the return process it went very fast i got a store credit in less than 10 days they stand on their gaurantees and their products are exyremely affordable and super fast delivery three to four days sometimes two days i will highly recommend this company they go above and beyond and no i dont work for them i am a long time customer”
“I've been buying from Element Vape for awhile now and wanted to make a review. 1. The delivery speed is very fast. 2. I've never had a problem finding an item similar or exactly what u wanted. 3. The customer support responds very fast as well. They resolved my issue within the hour.”
“I've been a customer for years of Element Vape. My order always arrives in time and the customer service is awesome. They respond quickly and efficiently and are always super-nice. The selection at EV is awesome, and they have really reliable service. It's my "go-to" store for all vape supplies and juices! :) Highly recommended!!!”
