“Element vape is incredible. Their customer service is top notch! I recently received the wrong mg bottle by accident and they immediately got back to me. Already shipped my replacement! No complaints here. I highly recommend”
“I buy from ElementVape all the time, everything always goes smoothly. Their customer service is extremely friendly and helpful as well. Happy customer!”
“Oops, forgot my juice in an order. Contacted EV and it was taken care of promptly. First time ordering from here as my main supplier went out of business, and I do appreciate the fast response I got to resolve the issue. Thank you!”
“Ordered a new vape and extra coils. Elementvape sent the wrong coils but were very fast to correct the issue and sent the correct ones and let me keep the wrong ones. Luckily my buddy can use them. Also love the shipping time. Cali to Florida in about 3 days.”
“Excellent customer service. One of my packages was returned to EV by the carrier for no reason. EV support was very helpful by reshipping and making sure to keep my informed of status. Great work!”
“Always an excellent shopping experience! Great prices, excellent customer service and quick shipping. If there's ever an error they will make it right.”
“An item from my order was missing when it arrived at my house. I contacted customer service and they got back to me quickly. I sent over a couple pictures showing what was missing, filled out a form and was quickly sent over a shipping email stating that my item was on it's way. Great customer service if you ask me, thank you everyone at Element Vape. You've earned a customer for life.”
“I ordered a wrong item and they were very professional quick to handle it. I sent it back and they issued a refund immediately. Ordering from them for a long time, first time I had to return anything always good service.”
“They shipped defective product. Then treated me like is was trying to scam them or something for the return. I WAS a long term customer but not anymore. I WILL NEVER DO BUSINESS with Element Vape again. Adios...”
“My order was a different mg than I purchased and they responded incredibly quickly and were very kind. They also have shipped out the correct order at zero charge and are letting me keep the mistaken order. Love the website and element vape team. Would recommend to anyone!”
“Absolutely superior customer service..
I some how put the wrong address on my order :/ I think the zip code ran in to the address, and my order got returned to sender, so I was pretty frustrated, but I contacted customer service and they were amazing!!! Once they receive my order back, they repacked, corrected the label, and will send me an email when they ship it, they have sent me an email updating me along the way. Thank you”
“I’ve been ordering from Element Vape off and on for about 5 months now and they’re great. Fair pricing and good deals/discounts on items, as well as fast shipping and secure packaging. I recently had an typo issue with my current order and their customer service team got back to me right away and immediately resolved the issue. Thanks guys, you rock!”
“Terrible customer service, lies about shipping, forces you to pay for priority shipping and they don't even ship priority, shipping takes over a week to arrive for """priority shipping""" that you are forced to pay for.”
“I submitted a claim stating that a product did not arrive in my shipment. The customer service representative promptly responded and provided a solution that I could not support. They responded with a second solution that allowed me to fill out paperwork to claim the missing product. They then took care of the issue by providing me with a store credit for the item, as I had requested. I am very very pleased with the speed and quality of their solution.”
“I have ordered from many vape shops and Element Vape is the absolute best! From start to finish they were far above any I have used. Also far me... I’m usually ordering when I’m low or almost out of juice or pods so shipping is really top priority. From the time I order it’s usually just two days and at most three ( I live in Mississippi ) I hardly ever write reviews but I really felt like EV deserves the recognition !!!”
