“Absolutely amazing customer service. The response time was IMMEDIATE. There was an issue with my order (which surprisingly shipped during the holidays, wow!), and they rectified it IMMEDIATELY.
No issues with them at all.”
“horrible company to deal with. unit failed right out of the box and they refuse to replace it-they offer 10$ credit towards my next purchase. since i will never do business again with this company the 10$ credit is worthless. now watch all the fake positive reviews to follow. instead of trying the jerry-rig the ratings, you should take that energy and better your company.”
“I had made several purchases from this shop with no problems and then one of my orders came with an item missing, its the kind of thing that noone wants to deal with when shopping online because chances are high that the experience can be negative. I can say for sure this is not one of those businesses, the process for fixing the situation was quick and easy and these guys deserve to be recognized for the great customer service. This is now the only place I go for supplies and highly recommend them to everyone. They also have the fastest shipping and high quality items.”
“Very fast customer service response. I received a smok scar p3 instead of scar p5 that I ordered. I dont mind the p3 so I didn't send it back for the right item and element gave me a store credit for the trouble. Shipping was fast considering the time of year and the customer service was very helpful.”
“I ordered Pachamama Nic salt, it arrived a dark orange color, clearly it was not stored properly and was old. Harsh! I sent EV pics, and they used every excuse in the book, not to replace or refund.
Never again!”
“My experience was amazing. I took advantage of a holiday sale and got a great deal on the exact devices and accesories that my girlfriend and I wanted for christmas. Paid for ground shipping and my order was sent out through Fedex 2 day air. When my package arived, although everything else was perfect, 1 item was left out during packing. I sent an email about it to customer service friday night and by saturday morning they had it sorted out and sent my missing item. Great service, great pricing, and overall perfect company.
Element Vape will be my top choice for vaping products from now on.”
“Elemental Vape has always been a go to for me for juice and equipment. They have amazing customer service and that counts a lot when making an online purchase. Highly recommend!”
“thay sent me the wrong mod,the mod thay sent me was haft the price of the one i orderd. now thay wont me to fix there mess up, and have no fath in them doing what thay say thay will.”
“The pricing on this site is great you can find some just as good though, but to build a new kit or to get one I would recommend this site. The delivery was fast and free because my order was over $75 and in the US, I had my order in a week from the order date. However it was missing the juice, and they sent a different kind of wire then I ordered Ni80 instead of kanthal A1. But when I contacted them they got back to me within 24 hours, and made it no hassle to get the juice I paid for. I didn't really care about the wire as it's still a good kind, but this could irritate someone who needed kanthal A1 for some reason.
Over all they where quick to ship and help, the prices are beater then most and as good as few others. I'll will be ordering from them more, as this will help me and my family "trash the ash" like they say.”
“I was sent the wrong juice by mistake, and when I contacted customer service and sent them a picture, they sent out the correct replacement and I got it 5 days after the first delivery (I live across the country from them so that's to be expected). Customer service was very kind and took care of the problem immediately, the same day. They were happy to help solve the problem and they did! Thanks EV!”
“Made an order and an item in that order was unavailable so they sent me an email to let me know it was soon after I placed my order and then they were able to find said item and confirm it with me the same day, very good customer service and very polite, I've order stuff from here before and I will continue to do so.”
“I placed my very first order for a vape kit with Element Vape. I had incorrectly typed the wrong email and had no idea when my order was fulfilled. I sent am email to the customer service team who promptly told me what had happened and they sent me a copy of my invoice along with the shipping information. I really appreciate their prompt response and commitment to custelement omer satisfaction! I most certainly will order any resupplies form Element Vape.”
“I ordered the wrong product, it was my error. The customer service department worked with me through email, answering my emails very quickly and resolved my issues very quickly! I’m very happy and I will absolutely order through them again!”
“I always use element vape as their delivery is so fast everything is accurate prices equal to others and they expedited a refund to me. I would definitely use them again and recommend them to others. Happy vaping! Happy holidays and stay safe!”
“This company never disappoints!
Only twice amongst my many orders has there been a mistake in my order and both times it was quickly made right.
Love you guys at EV”
