“I'm giving Element 5 stars even though they aren't perfect. So far I've placed 7 orders through them in about 4 months, totaling upwards of five hundred dollars because of their prices and availability of difficult-to-find hardware.
Literally everything went very well until I received a non-functioning mod, and I hope it never happens again. In the end I was refunded, minus the original shipping cost, but getting there was very difficult. I was required to send what I call a 'nothing video'.. I mean if it doesn't work at all, what will a video of something doing nothing prove?
At first I tried to send them the required video through email (27mb), and they said it wouldn't launch. I edited it down to 14mb, and they once again claimed they couldn't view it even though the other people I sent it to for testing had no problem. Element kept demanding I use google drive, but I run from all things 'oogle' like the plague. The only other option was Dropbox, so I installed it and ran into a whole new set of nightmares. Dropbox's forum is now up to 15 pages of people suffering with the same problem I had, with no quick solutions.
During the 7 or 8 days of trying to send a stupid short video I began wondering if the people at Element were sitting at their desks snickering and laying bets on when I'll give up. I finally edited it down to 5mb, attached it to an email, and told them that a refund refusal would force me to take all of my business elsewhere. I had no choice.
Suddenly, I was sent an RMA return label! I reordered the bad mod (from Element), and finally just received a working one.
I'll admit that overall transaction has tainted my trust, especially in anything involving electronics, but I've seen a lot worse things happen from online websites in the past.
Element will still be there, offering decent prices and reasonable shipping rates and times, so I'll just get over it and buy from them whenever the mood strikes.. After all, they aren't only website I order vape supplies from, up to about ten so far.
This is my honest review from Brian in Ohio.”
“Just got into vaping. First ever order of vaping e juice. Googled best online vape store and element vape was a contender. Browsed their store and found a superior selection with fat shipping and great discount codes. Ordered two flavors and the package arrived quickly. Only one flavor showed up. Emailed the appropriate people and received replies very quickly. Provided pictures of the invoice and bam, just like that my missing flavor is in the mail. I was worried about the process when I started,but it turns out my worry was unnecessary. Element vape checked every single box for customer service, communication, and attentiveness. Customer for life. You cannot go wrong. They set the bar so high and it was a welcome change from what you usually get from online shopping. Try them for yourself and you will see.”
“I've been ordering from Element for a while now with no problems at all. Shipping is on point and most of the time they have what I want in stock. This order a cart I ordered was the wrong one and I was very happy with the help I received to rectify the error! Email was responded to quickly and problem was resolved!”
“Been a customer for a while now always got my orders within 2-3 days of placing my order. My last order had an item missing so I emailed them and they were quick to respond and resolve the issue. Great customer service and I will continue to be a loyal customer.”
“Great customer service, fantastic deals, fast (and usually free) shipping. If your ok waiting a couple days for your vape liquid/equipment to get here, this is the place to order it. This website isy favorite one-stop shop, and I will order again.”
“First time ordering online and it was a disaster. Ordered the Smok alike kit, they sent me a cheaper version than what I ordered. Customer service is short at best, definitely not about making a customer happy or making right of their wrongs. Did end up getting refund approved but also lost my shipping costs which is ridiculous seeing as it was their screw up. Will NEVER order from this company again! Spend the few extra few bucks and go to your local vape shop!!!!”
“This company is hands down the best I've dealt with in a long time they were very professional they cater to my every need and responded each email quickly I placed my order on September 7th 2020 and I received it today September 9th 2020 I am very pleased with their service”
“Great service!! Had a little bit of an issue with the product I received and my email was answered within minutes. They were kind and responsive. They immediately made things right and I will continue to order from them weekly! Thanks.”
“The service has been excellent and the product is the best yet that I have tried. You have a great company and I will be staying with you. Thank you. K H”
“Has always been a pleasant experience I ordered three of one juice and got two and then one by the same company but the wrong flavor they let me keep the one that they gave me wrong plus they're sending me a new one.”
“Ripped off twice on 2 defective devices .I got the choice of store credit or refund minus $8 shipping. I wanted the Eleaf istick mini 10v mod for 17.99 and took the store credit and $8 loss thinking what are the odds of getting another bad one and I orderd a different color. Answer 100% defective. 2 of the same devices that don't fire isn't a coincidence. Now I'm out $16 in shipping. The hassle. 2 trips to the post office and I got nothing but a email that told me Element Vape isn't responsible for defective products from other companies. All they sell is products from other companies so who is responsible Element Vape?? I didn't purchase the 2 p.o.s from Eleaf .Its your company selling defective products and not making good is bad business and from what I been seeing you wont be around long. I see you been bad on the BBB website .I'm going there also. I never been ripped off like this by any other company. They need looked into by more than the BBB.”
“Extremely amazing customer service. Ordered multiple times. Yesterday my order was missing 2 of the juices but within about 2 hours everything was resolved. Extremely happy with the support and service. They got the items shipped out today. Would recommend elementvape to anyone looking to save money and time.”
“For my past 2 orders, something has been missing from my order. However upon contacting customer service and providing all requested information. They had the remainder of my orders shipped and delivered in a matter of days. I have been shopping through Element Vape for about 3 years now. I wouldn't change services for the world.”
“Great customer service!!
I ordered $272 worth of stuff from Element and it shipped within 12 hours of ordering it. I happened to miss a big sale by 1 day. I emailed them explaining this and they went ahead and gave me store credit for what I would of saved.
Number 1 vape supply company out there!!”
“Very professional organization with good customer service. This is my new go-to vape shop since most of the store fronts have closed and my previous on-line vape shop doesn't seem to have anything in-stock.”
“I highly recommend element vape. Best selection and excellent customer service! I recently received the wrong MG bottle by accident and they replied back to me within 30 mins. They already shipped my replacement! Happy customer here”
