“Order elsewhere. I've been vaping for a long time and I've seen faster shipping from China. Ordered an expensive mod, but ended up asking for a refund when they didn't ship it after 72 hours. Luckily they took so long one of my usual vendors had the item back in stock, cheaper, and shipped it within 2 hours for free. They were more eager to give me a refund than ship my item. Never seen anything like it.”
“Had 2 devices go bad during the 30 day return period. Provided the company with all the documentation they requested and now the company will no longer communicate with me.”
“Had 2 devices go bad within the 30 day return period. Contacted customer service, provided all the documentation that they requested twice and then the company quit communicating with me. Still have not heard if they are going to do anything about the defective products.”
“I have had 2 devices go bad during the 30 day return period & have contacted customer service about returning these items. I have provided all the information that they requested on more than one occasion and then they quit responding to me.”
“BEWARE: Other online reviews are correct. Wish I read before I bought. Do yourself a favor and shop elsewhere. Received a defective item, been ran through hoops. Just got off the phone with visa to perform a chargeback. Can’t believe these guys are still in business. If I can select zero stars, I would!!!”
“BEWARE: Other online reviews are correct. Wish I read before I bought. Do yourself a favor and shop elsewhere. Received a defective item, been ran through hoops. Just got off the phone with visa to perform a chargeback. Can’t believe these guys are still in business. If I can select zero stars, I would!!!”
“Customer support is terrible, My wife and I are well into our 50s and were looking online to switch from cigs to e-cigs, they asked for photo ID, so I sent a picture of my wife's drivers license, following morning they said that the ID picture didn't match the order name, so I sent them a picture of my license, waited a whooolleee day for them to reply to one simple email, and the reply said "can you send a picture of you holding your ID." That was the last straw and I demanded an immediate refund. Would not recommend this site to anybody”
“DO NOT USE ELEMENT VAPE! They f*****d up my order and charged me TWICE, then when I email to complain, they never apologized ONCE for the mistake, and THEN they cancelled my order without me authorizing them to. TERRIBLE CUSTOMER SERVICE. They obviously don't require h.s. diplomas from their customer service reps. USE ANYBODY ELSE BESIDES ELEMENT.”
“Quick shipping...I'll give them that. I found their site looking for a new mod and they had the best price. I ordered the mod and two packs of coils FOR the new mod. I didn't get a confirmation after placing the order and when I tried logging into the account I created I kept getting an error (for 2 days).
They responded back on Monday assuring me my account was reset and should work. Logged in and I didn't have any orders. They sent me a tracking link and I got the mod by Wednesday (nice). I opened the box to find the mod and 1 pack of coils for the mod and then another pack of coils that was not what I ordered.
Their website is problematic at best and they say "We're here to help" and "We want you to have the greatest experience possible", but once I told them about the wrong item being sent it was "You are responsible for the wrongly sent item until we receive it back. You are responsible for shipping costs. Please allow 5 days for our team to inspect the product before shipping the proper item out". Really? If this was an Apple product that's one thing since you can't just "go somewhere else", but I'll definitely be going elsewhere after this one-time experience.
They will pretend they care until you have a problem. I honestly think this is their way of getting money for old stock (who uses Smok X4 coils anymore).”
“On 9/3/2019 I bought the voopoo 117W mini kit in the PLATINUM edition. When my order arrived the kit was not wrapped in plastic and only got worse from there. It was a used mod. The connection pin on the mod was completely worn down, the screen was scratched so bad you couldn't even read it. Plus it still had someone's custom saved settings on it. To make matters worse the sub slot to charge was broken and won't keep the charger in it. This is an internal battery so there's no fixing it. And do you think they are going to make this right ??? NOPE!”
“Bad experience. Bought a "all in one kit vape" that is actually incomplete.
+ Contacted Support, they don't really care, and ask to make another order..”
“They are selling tester products which is not right. The one received was a tester and defective, thank goodness it didn’t melt or anything of that sort. Not all orders came in. Really unhappy. Then I realized that their prices can’t beat others. Then I called another company to place an order because they won’t send the rest of my order and the company said it is impossible to beat that as it’s below what they paid for it. I think element is doing sketchy sales here people. I would watch myself if I were you. I know for a fact I will no longer be purchasing from them.”
“Received a DOA mod. Defective out of the box. They are ignoring all my requests for help. This company is a RIP Off. Do not buy from them. They do not stand behind their products. No customer service skills. They don't even have a phone number that you can call if you have an issue. Lesson learned.”
“they sold me a defective unit, ran me around in circles until the warranty was up then just told me to go to the manufacturer, which would not reply to me because they have had to many units break. this is ridiculous. will never buy from them again, was planning on getting a few more things but definitely, don't trust them, you shouldn't either they are shady and will rip you off by selling you defective units. place is a scam.”
“Waited a week for my order to even begin shipping, contacted customer "support" and they demanded more age verification. (Specifically me holding my driver's license, which I did provide.) There was plenty of attitude in their email. They have no phone number to call, and it took several days to even get a response back by email. They are sketchy, have incredibly poor and rude customer service, and are overall not worth dealing with. Order from literally anyone else, these "people" will waste your time, and in some cases, your money.”
“I placed my order 4 days ago and for the past 4 days they have been wanting proof of identification. I didn't feel comfortable supplying all my details on my drivers licence so they asked for a photo of myself holding my licence, which I supplied. I supplied all information they asked for. They then cancelled the order and said I will receive a refund, will see if this happens over the next week. I am her disappointed, terrible first and last experience.”
“I give them less than 1 star. I ordered and instead of sending to my default shipping address, they sent my package to my old billing address. I never got my package and they are not giving me a refund. It is their fault that the package was misdirected so now I have no package and am out $54. Don't buy from them, they are the worst.”
“There’re customer service is terrible. They didn’t want to refund my money, after I order the wrong item. I return unopened pkg., I still waiting after over 6 minths”
“Very bad customer service
they made a mistake and even if i payed for shipping when i received my package i had to pay a extra 33$ for the customs.... so i return the items and they told i had to know the customs law of my country... my package was stuck for 2 weeks at customs and it took 3 emails for them to call ups and figure out what happen”
“I bough an IJOY AVENGER 270 kit box said that batteries are included however there was no batteries in the box with the kit. I reached out to their customer service department with no satisfaction they argued that batteries are not included even when I sent pictures of the back of the box clearly showing batteries were supposed to be included. I do not reccomend doing business with Element Vape as they don't care about their customers only how much they can rip them off.”
