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Element Vape Reviews

3.0 Rating 791 Reviews
A-
Happiness Grade
A-

Customer Service - Good

85.42%
Industry Average
I've ordered several times with absolutely no problem. All orders were received within 5days with 2 of them during hurricanes Helene and Milton and with free shipping. Hopefully I will continue to receive this kind of service every time.
posted 1 month ago - Sue N
Amazon fast service and shipping Lost my starship Monday afternoon. Ordered a new one Tuesday. Got home from work today(Thursday) to brand-new black starship in the mail Thank you
posted 1 month ago - Anonymous
Great products, great customer service, and great very fast delivery!I'm only writing this because I mean every word! They are consistently GREAT! Ck. out Element Vape for anything and everything "VAPE"!
posted 2 months ago - STUART ARMOR
A1 customer service! Products always fair pricing. Fast shipping.
posted 2 months ago - Anonymous
Best vape company ever. Super fast shipping and very awesome customer service and support.
posted 2 months ago - Apt #J
Ordered some pods for my vape. They accidentally sent me 1 package when 2 were ordered. I wrote customer service and they were very quick to respond and helpful. Sent out the 2nd package the next day. Will definitely buy from them again!
posted 3 months ago - Anonymous
I’ve been using Element Vape for years and there is a reason for that! They are legit! Service is fast and I always get the product I order! Delivery is within a few days and if you have to send something back it’s an easy process!
posted 3 months ago - Joy
Love the prices and the website. I am not happy with the delivery and tracking. The updates do not happen in real time to track the package and I have no idea what service is actually delivering my order. The delivery driver in an unmarked truck and no uniform came to my door and didn’t even knock. I have no idea who to contact to get my package. No response to my email on the Contact Us link.
posted 3 months ago - Anonymous
Customer service sent me an email and gave me 3 options.
posted 4 months ago - JP
The item I ordered had a quality issue and they spotted it before shipping it to me. EV offered me several options, and I was able to order a variation on my original order and they came through with flying colors. Outstanding customer service.
posted 4 months ago - Anonymous