“Very fast customer service response. I received a smok scar p3 instead of scar p5 that I ordered. I dont mind the p3 so I didn't send it back for the right item and element gave me a store credit for the trouble. Shipping was fast considering the time of year and the customer service was very helpful.”
“I ordered Pachamama Nic salt, it arrived a dark orange color, clearly it was not stored properly and was old. Harsh! I sent EV pics, and they used every excuse in the book, not to replace or refund.
Never again!”
“My experience was amazing. I took advantage of a holiday sale and got a great deal on the exact devices and accesories that my girlfriend and I wanted for christmas. Paid for ground shipping and my order was sent out through Fedex 2 day air. When my package arived, although everything else was perfect, 1 item was left out during packing. I sent an email about it to customer service friday night and by saturday morning they had it sorted out and sent my missing item. Great service, great pricing, and overall perfect company.
Element Vape will be my top choice for vaping products from now on.”
“Elemental Vape has always been a go to for me for juice and equipment. They have amazing customer service and that counts a lot when making an online purchase. Highly recommend!”
“thay sent me the wrong mod,the mod thay sent me was haft the price of the one i orderd. now thay wont me to fix there mess up, and have no fath in them doing what thay say thay will.”
“The pricing on this site is great you can find some just as good though, but to build a new kit or to get one I would recommend this site. The delivery was fast and free because my order was over $75 and in the US, I had my order in a week from the order date. However it was missing the juice, and they sent a different kind of wire then I ordered Ni80 instead of kanthal A1. But when I contacted them they got back to me within 24 hours, and made it no hassle to get the juice I paid for. I didn't really care about the wire as it's still a good kind, but this could irritate someone who needed kanthal A1 for some reason.
Over all they where quick to ship and help, the prices are beater then most and as good as few others. I'll will be ordering from them more, as this will help me and my family "trash the ash" like they say.”
“I was sent the wrong juice by mistake, and when I contacted customer service and sent them a picture, they sent out the correct replacement and I got it 5 days after the first delivery (I live across the country from them so that's to be expected). Customer service was very kind and took care of the problem immediately, the same day. They were happy to help solve the problem and they did! Thanks EV!”
“Made an order and an item in that order was unavailable so they sent me an email to let me know it was soon after I placed my order and then they were able to find said item and confirm it with me the same day, very good customer service and very polite, I've order stuff from here before and I will continue to do so.”
“I placed my very first order for a vape kit with Element Vape. I had incorrectly typed the wrong email and had no idea when my order was fulfilled. I sent am email to the customer service team who promptly told me what had happened and they sent me a copy of my invoice along with the shipping information. I really appreciate their prompt response and commitment to custelement omer satisfaction! I most certainly will order any resupplies form Element Vape.”
“I ordered the wrong product, it was my error. The customer service department worked with me through email, answering my emails very quickly and resolved my issues very quickly! I’m very happy and I will absolutely order through them again!”
“I always use element vape as their delivery is so fast everything is accurate prices equal to others and they expedited a refund to me. I would definitely use them again and recommend them to others. Happy vaping! Happy holidays and stay safe!”
“This company never disappoints!
Only twice amongst my many orders has there been a mistake in my order and both times it was quickly made right.
Love you guys at EV”
“I ordered a prince stick from Element Vape and received last night when I returned home from work. Have not used the device at all because every time I put liquid into the tank it just leaks out. I just received it yesterday and still using my old one. Any other store that I have dealt with in the past replaces defective devices that they sell but they will not do anything. I don't particularly care about the return policy because there is no way that you can determine if the device is defective or not by not opening it. That just makes no sense at all. I asked for at least a replacement tank and they will not send me one. I will never order from them again due to this. I have wasted liquid, another coil and tried to change the seals and still continues to leak. The response I received was that all tanks leak a little bit. This isn't the case with this one as it just empties the thing out completely. I know tanks leak a little. I have one that does so and it is hard to prevent that but for a tank to completely empty out once it is full is an issue with the tank. The glass is not broken and is in perfectly good shape. I feel like regardless if it is there device or not they should honor the sale and try to help their customers out but do not do anything but provide you a link of their policies that don't make any sense at all because you would never know a device to be defective unless you actually open up the device.”
“Sent incorrect coils AND missing an item from order. Contacted them to correct and have to jump through hoops to get it corrected. Do not reccommend!”
“Both tanks arrived with the replacement glass removed and missing. When I contacted Element their customer service stated they are not responsible for their products, and offered me a $5 store credit for $50 of tanks missing parts. I highly recommend not doing business with this company, refusing any responsibility for what you sell is an insane business practice. There are so, so many better retailers to go with.”
