“My last order with this company was not good. I always order the same type of human hair and I recieved, in my order of 4 packages, the wrong hair. It was track hair and I always order Loose bulk for braiding! When I returned the order at my own expense, I did not get all of the refund, even though the order error was no fault to me. I had to open one of the packages to use it and found out at that time it was incorrect on this company behalf! I am thankful because I found another company with better quality of loose human hair for braiding and you get more in the bundle. Thank you.”
“I purchased QX 1B/33 that was mainly 1B. I asked for an exchange for the product and was told I would have to pay for shipping and a restocking fee.
I was a repeat customer but will not purchase from them again.”
“My order never arrived. I've been messaging them for nearly a month and not once has anyone done anything about the fact that my package never arrived .. ELEVATE STYLES IS A SCAM. they will take your money but not give you your items. Absolutely disgusting service . I will now have to use the charge back service through my bank using all the evidence i hve collected, and I will also report elevate styles to trading standards. Not that it will make any difference to there rubbish service.. my wig and delivery was only £44 thank god I didn't spend more money then that. They have completely robbed me”
“It’s the second time I ordered from you people . And can’t get what I ordered . I returned the second item at a cost to me and still can’t get the refund owed to me . I will never order anything from you people again. Very very poor customer service.”
“I have been shopping on elevate styles for years. I recently ordered 3 wigs. They sent me a wig in the wrong color (the wig they sent me is blue, pretty big mistake to make) and have not responded to my emails asking for them to correct the mistake by taking back the wrong wig and sending me the one I paid for. I’m very dissatisfied with their lack of customer service and the non-practical changes to their website over the years.”
“The wig l received looks nothing like the one I saw on your website. I was disappointed in the quality of the hair, very thin and a lot of split ends. Please don’t waste your money on a poor quality wig.”
“Poor customer service. Train your staff on that. Also give information of shipping before order. Would not have ordered if I had know how long it would take as I purchased items for an events. Had to wait over two weeks. Also couldn’t get information when trying to chase this.”
“Customer service is horrible...I requested to return a wig the same day I received bc I ordered the wrong color. I requested permission on 726/24. I got the 1st email the sane day. I have yet to receive a 2nd email as stated. I called as well. No response. Never do business with this company”
“Not at all satisfied. I tried to return my items, no one would return my phone calls or emails and they know that you only have a 14 day return window. So I am stuck with hair that I cannot use. Very unhappy.”
“I ordered 6 and i only received four. I had to work with what i had and I wasn’t aware the quantity was incorrect until two days after the order. At the time of the order 3 of each was available.”
“I’m very disappointed your company. Unfortunately I ran into an issue with my packages and it was impossible to reach anyone. It took over 10 emails. Your number and text messaging service are not available for assistance. If your customers are your priority please have a way of communication that works.”
