“I have been trying to get in touch with someone from the company for a couple of weeks about a refund due to non-delivery. The non-delivery is not the company‘s fault, but the handling of the situation after the fact is. I got in touch with someone and he said they would handle the situation and issue a refund, but have since not heard from anyone. I have sent a couple of emails and called a dozen of times and have yet to have anyone return a call or email. I do realize that we have now rolled into another holiday , but I’ve been calling and trying to get this situation handled since after Thanksgiving. I paid an extra Shipping and handling cost of $54.91(for a total of $181.78) To make sure I would get my package before a trip I was to take, and had to make other arrangements due to the fact that I didn’t get the hair I ordered. I find that the handling of the situation is absurd and tried not to give a review until I was quite sure that my situation was being handled. Well my situation is not being handled and I ordered this hair before Thanksgiving and we are now we are at Christmas. Needless to say, that I do not recommend this company. And it is simply due to their lack of customer service and caring. At this point all I want is my money back.”
“They are a scam! I ordered a wig 2 months ago and when I never received it because of alleged courier problems I contacted their customer service, to which they urged me to wait a bit more and if I still didn't receive my order to request a full refund. I've sent several emails and no response ever since I asked for my refund. Absolutely unacceptable and dishonest.”
“Have had issues receiving items from them previously (lost in post and took 6 months to be compensated). This time, my item was delivered to the wrong address and when I queried it, they were incredibly dismissive. Luckily I was able to find the package with my neighbour. However, the international postage arrived much quicker than expected.”
