Ello Reviews

Name: Ello
Address: 2447 Mission St., San Francisco, California
Rating: 4.88

4.9 Rating 430 Reviews

97 %

of reviewers recommend Ello

4.9

Based on 430 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Email:

support@helloello.com

Location:

2447 Mission St.,
San Francisco
California
94110

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 7 year old was behind in reading, Ello has helped give him confidence and developed his understanding to grade level. My 5 year old seen how much fun it was and has begun to read and is advancing beyond grade level by her own choice.”

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Posted 5 months ago

“It's really good and helped my son improve pretty quickly.”

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Posted 6 months ago

“This program has been helping my daughter a great deal. She doesn’t love reading on Ello, but she is learning much more. It’s not a perfect program, the videos after she finishes books don’t play loud enough to hear and when she’s reading, she often reads words wrong and it doesn’t pick up on it, (so I still have to watch everything she reads), but it’s still a good program with good book options. Makes reading easier.”

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Posted 6 months ago

“I absolutely love that my child can read independently and learn. I love that he can tap a word he's unsure of and it sounds it out for him. He loves Ello and especially getting to dress her up.”

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Posted 6 months ago

“Love the variety of books, diversity of themes that enhances the child’s imagination! We highly recommend it!”

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Posted 6 months ago

“I love this app for my son! In just two short weeks my kids reading has improved drastically!”

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Posted 6 months ago

“Hello, I am new to Ello and I bought it because of the good reviews. Today my son read the first book but when he made a mistake, Ello continued reading and did not correct him. I'm going to continue trying it because my son likes it but be very careful with mistakes.”

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Posted 6 months ago

Dear Fernanda, Thank you so much for your feedback on Ello! We really appreciate you taking the time to share your thoughts with us. Speech recognition (as you might know from Alexa or Siri) isn't perfect. We walk a delicate balance between not wanting to be SO strict that a slight accent or difference in pronunciation results in Ello getting stuck or detecting an error, and also not wanting to be so lenient that it lets kids through with a ton of mistakes or doesn't correct a mistake. Kids are particularly sensitive to the first --no one likes to be told they are "wrong" when they aren't-- so we lean a bit more lenient. Ello is always there for kids (via the question mark) when they want help, and we never interrupt them during reading to correct an error. Teachers don't do this either. We wait until the end of the page and then have them go back if we think they missed a word. The bottom line is this: we think about the experience holistically. Ello is motivating support that will correct them on errors (although not all errors, by design), is always there to help if a child proactively asks for it, and motivates them to keep going! Ello uses best practices to ensure we strike the balance between ensuring kids learn from errors and keeping them motivated and engaged. If you ask reading specialists, they will tell you that when they sit with a child during their reading, they do a few things when it comes to errors: • They give them wait time. Ello allows kids to ask for help when they need it, but we never hurry them along. • They don't interrupt them when they make errors - they let them finish the page. Ello has a feature where at the end of the page, we will have your child go back to review words they miss. While they can ask for help anytime, we won't interrupt them while they are reading. • They don't correct every error! This one may be a surprise for parents, but literacy specialists know that correcting for every error will frustrate kids. While we will bring kids back to review words they miss at the end of the page, we won't do this for EVERYerror, this is purposeful. Keep your eyes on the big goal - building confident, enthusiastic readers. Our exciting motivation, evidence-based coaching, and thoughtful timing of support will get them there! Remember: if a child is reading at the right level, they should only be making a few errors on every few pages. More than that might mean the books are too hard! Please don't hesitate to reach out to us at support@ello.com if we can help or adjust the level. Warm regards, Elizabeth (Co-founder and CXO)

Posted 6 months ago

“I like the idea, but am not sure how happy I am with the digital version. We were mailed books before (and love it), but switched to digital. My dyslexic daughter can’t use the tools her tutors have taught her to follow along while reading as they involve touching the word (if you touch the word it pulls up Ello to help- which gets very frustrating for her). We also miss the classic familar books that we use to get mailed us. I understand writing your own books, but they are not quite the same- plus she can’t use them towards her AR goal at school, so we are having to supplement other books on top of these. I see where you are going, but think it still needs work.”

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Posted 6 months ago

Dear Mandi, Thank you so much for taking the time to share your feedback with us here at Ello! We greatly appreciate hearing from our customers. I wanted to share with you that we do still have a subscription option that includes physical books. Our current subscription offerings include a digital-only subscription and a digital and physical books subscription. With the digital and physical books subscription, you have access to all the digital books in our catalog, as well as physical books that you receive in the mail (just like you did previously!). If you would like to switch to the model with physical books, we can help! Just reach out to support@ello.com and we will get you set-up! Happy reading :) Elizabeth, co-founder and CXO

Posted 6 months ago

“I’ve tried at least half a dozen other reading apps and this is the only one my 7 year old doesn’t get frustrated with and want to quit. It’s been great to see him read! My only question is when he mispronounces words or struggles with words we were told the app remembers and uses that info. I don’t see how tho? Was expecting words he struggles with to come up in books chosen for him. But other than that it’s a great app and we are both loving it. Thank you!”

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Posted 7 months ago

“Amazing tool for kids to utilize and already seeing improvement from my child in reading and is more engaged”

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Posted 7 months ago

“My daughter has struggled with reading since entering school, but has always loved being read to. She has gotten countless interventions at school and I've tried all the major apps like ABC Mouse and Hooked on Phonics. This is the first app she is excited to use and I've seen her confidence in reading skyrocket in a short time. It truly is the only thing that has worked for us!”

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Posted 7 months ago

“My kids who were struggling and resistant to reading started Ello and absolutely love it. They are asking to read through the app and I’ve seen so much improvement!”

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Posted 7 months ago

“I do wish there was a way to have a parents section, where you would be able to see where your child had the most difficulties. Otherwise it has been a great tool for our family.”

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Posted 7 months ago

Hi Ashtin! We sent a weekly parent report that shares information about your child's progress each week. We are working on putting this information into a parent section of the app as well. I hope this helps!

Posted 7 months ago

“my daughters reading is improving daily.”

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Posted 7 months ago

“I would give the program itself a 5. My 5 year old loves reading with Ello even more than library books. She’s excited every time she advanced to the next level and gets a new set of books. I would give the app though a 2. It freezes A LOT and we have to shut it down and restart it. It’s very frustrating.”

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Posted 7 months ago

Hi Shelby! Thank you so much for taking the time to share your feedback about Ello. We truly appreciate it. The experience you are having with the app is definitely not the one we want you to have. We suggest trying to update the app to see if it is helpful (the app does not automatically update). If you continue to have issues, please contact support@ello.com so we can help troubleshoot. If you ever have any questions or need assistance with anything, please don't hesitate to reach out to us. We are here to help and make your experience with Ello better. Thank you again, Shelby! We are grateful to have you as part of the Ello community.

Posted 7 months ago

“Ello is an absolutely amazing program. My granddaughter loves it, we love doing the books together. The feature that she can click on a word and Ello will help her sound it out is just amazing. Can't say enough about Ello every child should have this has made such a huge difference in reading. I tell everyone that has kids about it.”

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Posted 7 months ago

“Our daughter loves the game aspect and earning points! She’s reading more than ever and having fun. We couldn’t be happier!”

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Posted 7 months ago

“My daughter loves the app. She is enjoying reading even more now. I specially love that it allows her to ask for help when she feels she needs it but also allows her to sound out the words without feeling rushed. It’s only been a week but would recommend it to others.”

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Posted 7 months ago

“my daughter didn’t know how to read but now since i got Ello she can read a lot better n it going to be her second week in the program. This is the best way to help ur child read.”

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Posted 7 months ago

“The app did not correct my daughter when she say the wrong word.”

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Posted 7 months ago

Dear Kenyetta, Thank you so much for taking the time to share your feedback about Ello. We truly appreciate hearing from our users, especially when they have had firsthand experiences with our app. We sincerely apologize for the incident where Ello did not correct your daughter when she used the wrong word. Speech recognition (as you might know from Alexa or Siri) isn't perfect. We walk a delicate balance between not wanting to be SO strict that a slight accent or difference in pronunciation results in Ello getting stuck or detecting an error, and also not wanting to be so lenient that it lets kids through with a ton of mistakes or doesn't correct a mistake. Kids are particularly sensitive to the first --no one likes to be told they are "wrong" when they aren't-- so we lean a bit more lenient. Ello is always there for kids (via the question mark) when they want help, and we never interrupt them during reading to correct an error. Teachers don't do this either. We wait until the end of the page and then have them go back if we think they missed a word. The bottom line is this: we think about the experience holistically. Ello is motivating support that will correct them on errors (although not all errors, by design), is always there to help if a child proactively asks for it, and motivates them to keep going! A few tips for speech recognition in case it helps: Ello can get stuck (though we don't get reports of it happening too often). Here are some things that might help or explain: any damage to the microphone internally, background noise, or clarity of the speaker (yelling actually makes it worse!). If you are still having issues with speech recognition, let us know and we can troubleshoot some more! Thank you again for the feedback, and please don't hesitate to reach out to support in the event we can help further. Warmly, Elizabeth, Co-Founder and CXO

Posted 7 months ago

Ello is rated 4.9 based on 430 reviews