Ello Reviews

Name: Ello
Address: 2447 Mission St., San Francisco, California
Rating: 4.88

4.9 Rating 435 Reviews

97 %

of reviewers recommend Ello

4.9

Based on 435 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Email:

support@helloello.com

Location:

2447 Mission St.,
San Francisco
California
94110

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our daughter loves the game aspect and earning points! She’s reading more than ever and having fun. We couldn’t be happier!”

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Posted 8 months ago

“My daughter loves the app. She is enjoying reading even more now. I specially love that it allows her to ask for help when she feels she needs it but also allows her to sound out the words without feeling rushed. It’s only been a week but would recommend it to others.”

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Posted 8 months ago

“my daughter didn’t know how to read but now since i got Ello she can read a lot better n it going to be her second week in the program. This is the best way to help ur child read.”

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Posted 9 months ago

“The app did not correct my daughter when she say the wrong word.”

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Posted 9 months ago

Dear Kenyetta, Thank you so much for taking the time to share your feedback about Ello. We truly appreciate hearing from our users, especially when they have had firsthand experiences with our app. We sincerely apologize for the incident where Ello did not correct your daughter when she used the wrong word. Speech recognition (as you might know from Alexa or Siri) isn't perfect. We walk a delicate balance between not wanting to be SO strict that a slight accent or difference in pronunciation results in Ello getting stuck or detecting an error, and also not wanting to be so lenient that it lets kids through with a ton of mistakes or doesn't correct a mistake. Kids are particularly sensitive to the first --no one likes to be told they are "wrong" when they aren't-- so we lean a bit more lenient. Ello is always there for kids (via the question mark) when they want help, and we never interrupt them during reading to correct an error. Teachers don't do this either. We wait until the end of the page and then have them go back if we think they missed a word. The bottom line is this: we think about the experience holistically. Ello is motivating support that will correct them on errors (although not all errors, by design), is always there to help if a child proactively asks for it, and motivates them to keep going! A few tips for speech recognition in case it helps: Ello can get stuck (though we don't get reports of it happening too often). Here are some things that might help or explain: any damage to the microphone internally, background noise, or clarity of the speaker (yelling actually makes it worse!). If you are still having issues with speech recognition, let us know and we can troubleshoot some more! Thank you again for the feedback, and please don't hesitate to reach out to support in the event we can help further. Warmly, Elizabeth, Co-Founder and CXO

Posted 9 months ago

“It’s really quite good. The AI doesn’t always get my child’s voice but it’s great overall. I do wish we could change what books he could read because the first few were like overloaded with cats and that is fine if you like cats but it got old”

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Posted 9 months ago

“So far, my daughter is loving it!”

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Posted 9 months ago

“My 4.5 and 7 year old love Ello! They enjoy reading the books and the program has helped them with fluency and comprehension. Thank you!”

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Posted 9 months ago

“The concept for the app is fantastic. The app itself works decent, but does have some hiccups. My daughter is so excited to read! Ello is a supportive, safe reading friend who doesn't judge if she misses or struggles on a word. She loves asking Ello for help.”

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Posted 9 months ago

“Granted it has only been a few days but my 7 year old is really enjoying it. He is reading loudly which was a struggle we had with him. Hoping the excitement continues.”

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Posted 9 months ago

“Very good. Would recommend. Kids will love it.”

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Posted 9 months ago

“This app is amazing within the first day of one of my son was asking me to give him sight words so he could tell me the words he was very excited..”

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Posted 9 months ago

“Great App for children struggling to read. The Application needs more setting options accessible to the users. The text message customer service is great, but would like to make the adjustment myself. I dislike that I am not able to edit interest in the child account once it's been created. Interest change and will like more variety.”

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Posted 9 months ago

“My 7 year old loves Ello! He looks forward to reading, which has been a struggle. It doesn’t follow his voice as well as I wish, it expects him to read faster than he does, and it picks up background noise advancing to the next word(s). The videos at the end of each book are exciting for him. He does look forward to getting stars but that has fallen short when there are limited options to use the stars on. He gets discouraged when most clothing items are so far out of reach (etc. 1000 points).”

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Posted 9 months ago

“Ello is an amazing tool for an emergent reader! It would be great for any child that is not able to read full chapter books without help yet. The option to click on any word and have it not just read to you, but sounded out and blended, is useful not only to help the child finish that book, but to actually teach them to sound out and read new words. We really enjoyed using the app, but had some issues with the instructional videos. The biggest issue was volume - no matter how high I turned my iPads volume we couldn't hear the video well and when the app came back on the sound was so high we would both jump. And I wish the videos weren't on YouTube, but actually in app. Might not be a realistic wish, but it would be nice. Overall it is a really great app and I believe it will help any child learn to read better.”

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Posted 9 months ago

“So yesterday was the first time my son and I used Ello. And I say it was a hit with him. Hearing the app listen to him and at times ask questions was very cool. He loved the points he earns after completing a book. So much so he actually read 3 books in one sitting. This from a soon to be 7 year old, who dreads reading time. He's struggled with reading and sight words since pre-k. Because of some delays, he did not start speaking until months before the age of 4. He's already talking about finishing the next 3 to get more books. I love the videos and the end of books that relate to the stories. So, far we're off to a great start and I couldn't be more proud. I'll be sure to update.”

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Posted 9 months ago

“Love this app so much for my girls. They are improving so fast and enjoying it so much. It has been a blessing to our family.”

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Posted 9 months ago

“So far, my daughter is loving Ello! She initiates her reading time on her own and was so proud of herself with the first book she was able to read on her own!!!!”

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Posted 9 months ago

“My daughter really enjoyed this program. She felt comfortable using it on her own. She was always excited to show me how many stars she had earned and the new outfits she could unlocked! She loved the stories and wanted to read more often because of this app!”

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Posted 9 months ago

“We were not sure how well Ello would work with our son. He was a little behind grade level before we started, but now he is reading between 2 and 3 book a day and is actually beginning to enjoy reading.”

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Posted 9 months ago

“I just want to say that my daughter LOVES Ello!!! I love to see how she is so excited to continue reading. Thank you for coming up with this program. I would recommend Ello in a heartbeat.”

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Posted 10 months ago

Ello is rated 4.9 based on 435 reviews