“I've been using emanuals for more then 4 months and it has been best choice in terms of quality and cost. At just one subscrption I get accesss to a huge library which is really helpful if you are a serious DIYer. 5 out of my 5 from me.”
“Just what I was looking for, emanuals have all the latest manuals and monthly subscrption is affordable. Customer support is top class, I really like this platform.”
“Was not able to download any information that I need for the repair on my 99 Buick LA saber limited. I Want a refund and they say that they don't do refunds yet, In the beginning of the ad, it says guaranteed satisfaction. Total rip-off!!!!”
Hi Deborah, Thank you for your feedback and for bringing this issue to our attention. I'm sorry to hear about the difficulties you've experienced downloading the necessary manuals for your '99 Buick LeSabre Limited.
Our records show that your account has had successful downloads, with 2 manuals downloaded 5 times. Based on this activity, our policy considers the service to have been used, which typically affects refund eligibility.
However, we take your satisfaction seriously and are committed to ensuring you get the most out of your membership. We have already contacted you to discuss a possible resolution and ensure you have access to all the information you need.
I appreciate your patience, and we look forward to resolving this matter to your satisfaction.
Thanks
Customer Experience Team
“Service from Emanuals is world-class and gives peace to the mind. I liked that I had their full Armour at my disposal and could get any information at any time when making repairs. NO more waste of time searching online.”
“It's been only a couple of weeks since I started using emanuals service but I am comfortable in saying that this has got everything you need if you are a DIY enthusiast. Peace.”
“This Holden Commodore repair manual from Emanuls is a comprehensive guide that makes DIY repairs a breeze. With step-by-step instructions, I've been able to tackle everything from basic maintenance to advanced fixes. Surely, I'm going to recommend this manual and the service provided by emanuals.”
“Superb !! Replaced the oil filter, spark plugs and brake pads for the first time on my own with the help of this manual. I thought it would be a hard task, but the instructions were really easy to understand. Worth the price !!”
“My W211 was leaking oil for some time, and I didn't have the time to visit the mechanic. So one morning before going to work I decided to try my own hands using this manual, and wallah! Turns out it was a defective oil gasket. The manual showed me the issue in the first attempt.”
“Totally garbage!! Told me a link would be emailed within an hour, it’s been a week now. Tried to get quick sign in without password, sent me a code and it had expired in 2 minutes. The two out of the ten manual I requested that I did receive. One was for a different model and the other was useless good of got more information from a guy off the street. DONT waste your money!! And their customer service sucks more than their product!!”
Dear Reviewer,
Thank you for taking the time to provide feedback on our eManuals. We sincerely apologize for any inconvenience you may have encountered during your experience with us. In response to some of your comments:
- Upon reviewing your account, we noticed that you have added only 2 products to your downloads, and you still have the capacity to include more manuals in your account.
- The one-time passwordless login link has a 15-minute expiration period, which is primarily for security purposes. However, you have the option to establish your own password, granting you access to your account at your convenience without the need for a one-time link.
Nonetheless, our ultimate goal is to ensure customer satisfaction. If you would like to get in touch with us, quoting "Ray - Customer Experience Team," I would be more than willing to go the extra mile to enhance your experience with us. Your feedback is greatly appreciated.
Kind regards,
Ray - Customer Experience Team
