JM Embroideries & Collectibles Reviews

Name: JM Embroideries & Collectibles
Address: 122 Commercial Road, ,, Morwell
Rating: 4.94

4.9 Rating 4,414 Reviews

99 %

of reviewers recommend JM Embroideries & Collectibles

4.9

Based on 4,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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JM Embroideries & Collectibles 5 star review on 21st August 2024

Anonymous

Anonymous // 01/01/2019

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“Great choice of threads and products”

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Posted 1 year ago

“Easy to navigate web store, great service, goods arrived very promptly”

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Posted 1 year ago

“Excellent products, prices and service.”

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Posted 1 year ago

“I ordered 18 days ago and it still hasn't arrived. No information from the company at all.”

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Posted 1 year ago

Hi Gwenda, Sorry to hear your parcel has not yet arrived. We posted your parcel on the same day that you ordered from us (13/4), and unfortunately, once it is in the hands of Australia Post, it is out of our control. I will open a case with Australia Post to locate your item for you, as it is listed as "Delayed – waiting to be processed for delivery" according to tracking. You will have been sent an email when we dispatched giving you the tracking information, so that you can track your parcel (Please check your spam/junk folder if you did not see it arrive). Unfortunately, with sending hundreds of parcels per week, we are unable to keep an eye on them all, meaning that we only know of missing parcels when the customer contacts us, but please, in future, contact us via our website or phone, before giving us a negative review for which we do not deserve, and it is Australia Posts fault in this case.

Posted 1 year ago

“What can I say? The thread arrived, it was fairly slow in arriving. It is as I expected it to be.”

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Posted 1 year ago

Hi Judyth, We are sorry to hear that your parcel took longer than you expected to arrive to you. Please note though, that we posted your item within 24 hours of your order, and once we dispatch it is out of our hands, and we can only hope that Australia Post delivers as quickly as possible, which it seems in your case, they let us both down.

Posted 1 year ago

“Lovely products, easy to order online, very reasonable prices, shipped quickly and packaged well. Will definitely order again.”

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Posted 1 year ago

“Love shopping here, great range of products, easy to use website and great service, thank you Jacqui”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Very prompt service and exactly what I needed👍”

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Posted 1 year ago

“Great service and great communication - thank you”

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Posted 1 year ago

“The service was exceptional, but Australia post have not delivered the goods”

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Posted 1 year ago

“Item not yet received due to delay with Auspost”

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Posted 1 year ago

“No issues at all with JM Embroideries. The express post option is well worth while - I received this chart within days, which is impressive for regional Vic to regional NQ!”

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Posted 1 year ago

“Great Product, Fast service. Good price. Thanks.”

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Posted 1 year ago

“Excellent service and high quality products. Reasonable postage charges. Products arrived quickly. Highly recommend this business.”

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Posted 1 year ago

“Hello, customer service from this company is wonderful, nice to speak to a real person who is willing and able to help. Items I have purchased from this company have been hard to find elsewhere and they have a wonderful variety of embroidery items. Would recommend this company to everyone who is wanting to buy threads or embroidery items and cloth”

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Posted 1 year ago

“The products arrived in excellent condition and in a timely manner, most impressed, will purchase again”

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Posted 1 year ago

“Great to deal with, prompt getting my order out. Very happy with the service”

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Posted 1 year ago

“Very fast delivery. Amazing”

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Posted 1 year ago

“Provides incredibly reliable and speedy customer service. Everything is cheaper than those large retail chains.”

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Posted 1 year ago

JM Embroideries & Collectibles is rated 4.9 based on 4,414 reviews