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JM Embroideries & Collectibles Reviews

4.9 Rating 4,556 Reviews
99 %
of reviewers recommend JM Embroideries & Collectibles
4.9
Based on 4,556 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Anonymous
Anonymous  // 01/01/2019
Beautiful service and affordable price plus very fast delivery. Thank you so much!
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Posted 1 year ago
my order was really small, and I was very suprised at how quickly the knitting needles arrived they were packed in a very thoughtful way to ensure that the needles were not bent in transit, I will definitely use this company again.
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Posted 1 year ago
Great choice of threads and products
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Posted 1 year ago
Easy to navigate web store, great service, goods arrived very promptly
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Posted 1 year ago
Excellent products, prices and service.
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Posted 1 year ago
I ordered 18 days ago and it still hasn't arrived. No information from the company at all.
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Posted 1 year ago
Hi Gwenda, Sorry to hear your parcel has not yet arrived. We posted your parcel on the same day that you ordered from us (13/4), and unfortunately, once it is in the hands of Australia Post, it is out of our control. I will open a case with Australia Post to locate your item for you, as it is listed as "Delayed – waiting to be processed for delivery" according to tracking. You will have been sent an email when we dispatched giving you the tracking information, so that you can track your parcel (Please check your spam/junk folder if you did not see it arrive). Unfortunately, with sending hundreds of parcels per week, we are unable to keep an eye on them all, meaning that we only know of missing parcels when the customer contacts us, but please, in future, contact us via our website or phone, before giving us a negative review for which we do not deserve, and it is Australia Posts fault in this case.
Posted 1 year ago
What can I say? The thread arrived, it was fairly slow in arriving. It is as I expected it to be.
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Posted 1 year ago
Hi Judyth, We are sorry to hear that your parcel took longer than you expected to arrive to you. Please note though, that we posted your item within 24 hours of your order, and once we dispatch it is out of our hands, and we can only hope that Australia Post delivers as quickly as possible, which it seems in your case, they let us both down.
Posted 1 year ago
Lovely products, easy to order online, very reasonable prices, shipped quickly and packaged well. Will definitely order again.
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Posted 1 year ago
Love shopping here, great range of products, easy to use website and great service, thank you Jacqui
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Posted 1 year ago
Good service
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Posted 1 year ago
Very prompt service and exactly what I needed👍
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Posted 1 year ago
Great service and great communication - thank you
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Posted 1 year ago
The service was exceptional, but Australia post have not delivered the goods
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Posted 1 year ago
Item not yet received due to delay with Auspost
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Posted 1 year ago
No issues at all with JM Embroideries. The express post option is well worth while - I received this chart within days, which is impressive for regional Vic to regional NQ!
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Posted 1 year ago
Great Product, Fast service. Good price. Thanks.
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Posted 1 year ago
Excellent service and high quality products. Reasonable postage charges. Products arrived quickly. Highly recommend this business.
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Posted 1 year ago
Hello, customer service from this company is wonderful, nice to speak to a real person who is willing and able to help. Items I have purchased from this company have been hard to find elsewhere and they have a wonderful variety of embroidery items. Would recommend this company to everyone who is wanting to buy threads or embroidery items and cloth
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Posted 1 year ago
The products arrived in excellent condition and in a timely manner, most impressed, will purchase again
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Posted 1 year ago
Great to deal with, prompt getting my order out. Very happy with the service
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Posted 1 year ago
JM Embroideries & Collectibles is rated 4.9 based on 4,556 reviews