JM Embroideries & Collectibles Reviews

Name: JM Embroideries & Collectibles
Address: 122 Commercial Road, ,, Morwell
Rating: 4.94

4.9 Rating 4,564 Reviews

99 %

of reviewers recommend JM Embroideries & Collectibles

4.9

Based on 4,564 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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JM Embroideries & Collectibles 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

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“Prompt shipping Goods as described Email updates regulalry”

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Posted 2 years ago

“I had great service from JM, very prompt delivery and very helpful”

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Posted 2 years ago

“Thank you for the prompt service and postage. Received my items within a few days. Thanks again”

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Posted 2 years ago

“Love their prompt service and will continue to support them when I am in need of any of products they sell.”

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Posted 2 years ago

“Needles arrived promptly and were for a gift. Have the same needles myself & they are a treat to knit with.”

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Posted 2 years ago

“Great service, quick delivery and great prices”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very happy with the product, excellent service”

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Posted 2 years ago

“Cotton cheaper than other outlets, order and delivery was prompt”

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Posted 2 years ago

“Exceptional service”

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Posted 2 years ago

“Very easy to order online. Delivery was fast and I am happy with my purchase.”

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Posted 2 years ago

“Very happy with this company. Good prices and they stock some things that are hard to find like grip snaps. Will buy from them again.”

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Posted 2 years ago

“I found a product I couldn't find anywhere else with good pricing and it was delivered on time with great notifications. I created an account and will definitely use JM Embroideries & Collectibles in future.”

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Posted 2 years ago

“I stumbled across this store via eBay quite some time ago and found they stock some items I either can’t find elsewhere or the prices are too high. I’d need more of the same from time to time and again JM Embroideries and Collectibles were the best option. Great customer service, quick turnaround, specific items with decent quality, it’s a pleasure every time and I’ll keep coming back!”

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Posted 2 years ago

“Very happy with my purchase. It was well packaged and arrived on time.”

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Posted 2 years ago

“Extremely happy, excellent service”

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Posted 2 years ago

“Would NOT recommend at all!!!! Horrible customer service - asked to have express post ( which I had to pay extra for, & the items cost very little) order canceld & be refunded as has still not arrived by due date & the extended due dates- delayed response & now no response & then has still not processed refund & cancellation!! & & Had also explained this was a gift for my nephew's Holy Communion-- not trust worthy & do not recommend”

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Posted 2 years ago

Hi Ruby, We understand your frustration and are very disappointed in the review you have given us, as you must remember the following in this case. We dispatched within 1 business day, but unfortunately, you had put incorrect address details in with your order, and we do not know everyone's addresses, (and it would slow every order down if we were to email or call every customer to double check their address). You then contacted Australia Post to have the parcel redirected to the correct address. This immediately slows the parcel down, as it is then flagged in the system to be manually handled and redirected. We are unable to make Australia Post work quicker, Australia Post is not our company, therefore their handling of your parcel is out of our control. I have stated in an email to you, if the parcel is returned to us, we will provide you with a refund, even though this will leave us out of pocket for the original postage and return charge, but we are unable to do this until it has been returned (or deemed Lost In Transit by Australia Post). If we were to provide full refunds for every parcel sent, that Australia Post delivers late, we would be bankrupt. Unfortunately, I have been delayed in our responses to you, as we receive around 100 emails per day, and I am but 1 person replying to these emails. God bless and we hope all goes well for your nephew's Holy Communion.

Posted 2 years ago

“Thankyou kindly for help sorting my lost parcel, for reimbursing me so I could re- order quickly, gifts for the season of giving Continued prosperity in Business & Life a joyful Xmas Regards Linda Lord”

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Posted 2 years ago

“So many fabrics, threads,stabilisers, etc to choose from. Very neat and lovely owners. Online orders are very quick to arrive.”

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Posted 2 years ago

“Each time I purchase it has been handled quickly and efficiently, and delivery is very prompt.”

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Posted 2 years ago

JM Embroideries & Collectibles is rated 4.9 based on 4,564 reviews