“Ordered mattresses in June and had to get PayPal to manage a dispute to get my money refunded as I received no information after 6 weeks, it is like they are taking orders and have no stock to send, very stressful experience during a house move and would never consider this company again.”
“EVERYONE CHECK YOU HAVE ALL THE FOAM IN THE HYBRID NEXT GEN!!!! I received two in a row. 1 as a replacement because the base layer of foam as advertised was not on the matress. Sent a replacement and it's exactly the same. They have a serious manufacturing issue going on or they are lying and purposely selling mattresses with less foam layers as advertised. Takes ages for a response as well so still waiting for a resolution to this.”
“I am experiencing the same as all of the other recent reviews. Absolutely appalling company. There is literally zero customer service. I ordered a mattress that was apparently 'in stock' A MONTH AGO, and have heard nothing, despite chasing them numerous times.
They took my money quick enough, and I have nothing to show for it. Just like a complete scam company that takes your money and disappears. Don't even consider using them, just look at the recent reviews and go elsewhere.”
“We are still waiting for our mattress to be delivered - ordered April 21st -m. promised 2-7 day delivery its now the 5th May and still not arrived despite several emails [ you cant contact them via a telephone ] and still nothing !!!!
Just to top it off we made them aware [ proof via Hospital admission document ] that my Husband has arrived home the 1st May from heart surgery to no bed ! [ we arranged disposal of our old mattress 29th - 8 days after the new one was supposed to arrive ! We have been sleeping on the sofa for over a week now and advised Emma - via email - you cant speak on the phone! of our predicament and still nothing - the company is a disgrace - customer service is none- existent - we even spoke on there chat with a sales agent and they still would not give us a contact number to discuss our order ! You have been warned - caveat emptor !!!!!”
“I am now convinced this company is a scam. They market their mattresses very well but in a matter of fact they are just awful pieces of foam of very low quality. It offers ZERO support. We have had two sagging mattresses that Emma have replaced twice. We are waiting our third.
I feel like I am in a hole and cannot turn comfortably as the edges are all higher around me. It is so uncomfortable. Do not buy from Emma! I will be happy once this company collapses.”
“I bought it online over a month now, me and my wife wake up every morning feeling hard pain in my back, I want to advise and one don't buy this matress, I can't believe that I will continue to pay for this matress for a year and more because I pay monthly payment.”
“Had the mattress for around 1 year. Started off ok but after 6 months I feel I’m sleeping in a ‘hole’ and when I try to move across the bed it feels like I’m climbing uphill, so much so I can’t actually move to the other side of the bed. Maybe I’m too used to traditional mattress’s but I feel this is just a huge marketing scam, the mattress is a few layers of foam which don’t look to be at all substantial or different to any sponge I’ve seen when you unzip the cover.”
“Hadn’t tested out,in a shop as bought online, but am really pleased, comfortable and a good nights sleep had so far, and had a month now. They offer a good return service if not fully satisfied, but I’m happy with my purchase.
Delivery was reasonable too just a few days, they do offer interest free payments too if required.”
“Faulty mattress, unbelievable this could have passed any form of quality control. Appalling customer service. Told
Replacement mattress had been sent, never received. Had to contact again, asked for more photos to prove it was faulty! Told I could choose either replacement or refund. They then went ahead and ordered me a replacement when I hadn’t decided what I wanted. Waited 2.5 hrs for call which was supposed to be at an agreed time. Such an inconvenience and poor workmanship.”
“Purchased Emma mattress about 8 months ago - after short while found it too soft and requested to return it was offered a foam topper which we were assured would make mattress firmer - it didnt ! We will be purchasing a firmer spring based mattress soon as I can no longer tolerate this mattress. My quality of sleep is almost nil. The mattress almost engulfs you - to turn I have to push myself over as there no give in the mattress for assistance thereby causing my shoulder pain. I sometimes feel I can't breathe as my body has become trapped in the mattress - it is far too soft even with 'firm' topper. I also suffer with scoliosis so maybe should have considered this from the off when purchasing this mattress. I would not recommend this mattress especially to the older consumer.”
“First of all, I have not been able to test the bed, since a crucial part of the bed was not included in the delivery, making it impossible to put together, which is bad enough in itself. This review primarily covers customer service, which is abhorrent. My first email was sent more than a week ago, no reply. The second one yesterday, still no answer, and when I finally got through to customer service on the phone today, the "agent" as they call themselves, failed to understand the urgency of my problem, and ended the conversation with a grunt and then hung up. This is by far the worst customer service experience I have had in years! Be warned.”
“Despite the chemical smell was a comfortable mattress for about 10 months. After this it started to dip in the middle and became uncomfortable. Contacted supplier, unable to return and no refund offered despite this occurring in first year of use. Got offered the 'matress topper' reminded me of foam from my local market and did not remedy the issue. Poor company, spend your money elsewhere.”
