“didn't have the option of changing the address as the one logged on the site was an old one when I made an order, when calling them to change it they said it's not possible... asked for a refund, they said that the parcel is with them, they'll send it out to the wrong address, and wait for the parcel to return and then I would get my refund.
1. extremely poor for not being able to change the address on the parcel which would have made everyone happy.
2. no refund until they will receive the parcel back, which is currently with them.
Fuming!”
“Large order including friends birthday present was despatched to wrong address and i had to chase for nearly 3 months for a refund.
I asked for a freebie for being a patient customer to which I was offered a "freebie", when i came to redeem the "freebie" wasn't one of my choice from the website. It was one of the rubbish things they offer over qualifying orders e.g. a plaster box or a pen.
After saying this was a bit of a rubbish freebie for having to email and ring weekly to ask where my refund was, which would be with me in "7 days". I was offered a £5 voucher which had an expiry date and a minimum spend.
Nice products can't deny it hence the 2 stars... poooorrrrrr customer service!!!!!!”
“Ordered a vinyl box set from these guys on 18th Nov, saying in stock, 3-5 days delivery. Short of story it arrived 12th December (and from Germany!) after many emails asking where it was with no reasonable reply or help. In the meantime I ordered it from elsewhere as it was a birthday gift (cheaper too) and it was here in 3 days. So they sold me something they didn't have. Liars in all truth. Oh and had to get Paypal involved to get my refund as they were taking forever with that. Would never use again.”
