END. Reviews

“ No refund in 3+ weeks, paid for a trackable service like they suggested and it was delivered and signed. Nothing since! Emailed over 10 times and have received the same automated email about returns everytime. No answer on customer service line either. Absolute joke! £300! ”

“ I was told that the order I placed, for my brothers Christmas present, had gone out of stock and that I was to "keep an eye on the website in case someone returns the item which I am after". ”

“ Last two orders were cancelled by customer service for no reason. The one before that took 4 weeks to ship. They never respond to emails either. One time a sock came with a hole in it and returns would be overseas at my expense. ”

“ I recently returned a number of items and got refunded incorrectly - Liam Cervantes from customer service has refused to look into it, despite me sending proof that the refund was indeed incorrect (I actually have one of the items with me, so it is IMPOSSIBLE that it could have got processed by the returns team and therefore prooves they are lying). ”

“ BEWARE!!! DO NOT BUY FROM THIS COMPANY!!!! They have stolen over £400 of my money stating items I sent for return were not in the package that I sent back and so said they WILL NOT refund! They most certainly were!!! So I am left paying for their poor returns process where someone can clearly steal items and pretend they weren’t present! Disgusting! I now feel like I can’t shop online through fear that any company can just decide to confirm that the courier delivered the package but that items aren’t present. ”

“ Wrong size shipped to the US - no free returns and import taxes. 14 year old here, very disappointed. This sucks!!!! ”

“ Beware of return policy. Only online retailer I know that does not cover cost of returns and they hide that language very well on there website. They can care less about making customers happy and there are way to may options out there to choose them first. ”

“ Denied returns and shady currency conversion. ”

“ Jeans didn’t fit 65$ to send them back !! NO FREE RETURNS !! ”

“ Considering most online stores offer free returns, I thought this customer service was outrageous. ”