“Dishonest pricing, two representatives of the same company offering different unit rates and discounts, one is apparently able to offer more discounts than the other, not genuinely serious about customer retention, best avoided”
“I have moved house. It took 10 days for the information about the electricity supply to come from Energia - Flogas took 2 days for the gas supply information.
The most memorable thing in the Energia communication was the warning about a reconnection fee.
I made a couple of attempts to contact them by phone - just to let them know I had made alternative arrangements: first time it was 8.50 in the morning and they were not open. The second time I waited for a few minutes but eventually hung up.
I will not be rushing to do business with them.”
“After receiving a faulty set of scales Energia responded well by sending out a new set. The scales are such good value I bought another set for my brother. The supporting application works well with regular updates introducing positive modifications. Pleased and satisfied.”
