Energy Generator Sales Ltd Reviews

Name: Energy Generator Sales Ltd
Address: Hill View Farm Kimblewick Aylesbury Buckinghamshire, ,, Aylesbury
Rating: 4.57

4.6 Rating 380 Reviews

89 %

of reviewers recommend Energy Generator Sales Ltd

Company Reviews

Questions

Metrics

4.6

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01296 871047

Email:

info@energygeneratorsales.co.uk

Location:

Hill View Farm Kimblewick Aylesbury Buckinghamshire, ,
Aylesbury
HP17 8SX

Write Your review

Tell us how Energy Generator Sales Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Energy Generator Sales Ltd 5 star review on 16th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the first time I've used this company and the service I received was outstanding I would definitely recommend them”

Helpful Report

Posted 6 years ago

“Excellent service very helpful staff no chance to try after sales as generator works perfectly.”

Helpful Report

Posted 6 years ago

“Very helpful. Delivery was on time as expected. Would recommend!”

Helpful Report

Posted 6 years ago

“good price and fast service would use this company again.”

Helpful Report

Posted 6 years ago

“excellent service & price ,very helpful &,very pleased .”

Helpful Report

Posted 6 years ago

“Very personal and helpful staff, polite, listened, recommended and not pushy.”

Helpful Report

Posted 6 years ago

“great price, easy ordering, quick and as promised delivery.”

Helpful Report

Posted 6 years ago

“Great service. Just added our 3rd generator to our tool kit from energy generators.”

Helpful Report

Posted 6 years ago

“Very helpful sales staff”

Helpful Report

Posted 6 years ago

“from the knowledge of the man on the end of the phone to the delivery the very next day was a faultless experience, would recommend all day long”

Helpful Report

Posted 6 years ago

“from purchase to delivery everything went to plan, also advise on what gen set to buy was valuable. would recommend Energy Generators sales Ltd to anybody. Donald Robertson Inverness”

Helpful Report

Posted 6 years ago

“I initially contacted Stephill Generators and they provided me with Energy Generators details as a trusted reseller. The initial sale part was good, no problem with order and transferring funds. Organised to generator delivered to a separate address as I was not going to be in on day of delivery. Package was delivered to separate address and I went to collect it all good. When I returned home and opened package wheel kit was missing. I emailed them and called the next day. Was called back and said they would have to investigate with courier. Came back and said all goods were signed for. I said delivery note does not say 2 parcels? I felt I was being accused of stealing the wheel kit, I just needed it was a job that I now has to reschedule. Eventually they came back to me and the courier has admitted it had only delivered one of the parcels and would deliver the other that day which they did. Another round trip to separate address to collect it. Wheel kit is poorly made. Screw bracket to put on wheels has been welded in the wrong way around. When assembled and wheel as put on it is impossible to tighten or loosen the wheels because of poor manufacturing. I had no option but to go with it as really needed it for a job. To my mistake I did not tighten up wheels maybe as much as I should have as I was worried about spinning the thread to much. The wheels have now moved making the generator too awkward to move. It is now sat in the garage until I get some time to figure out what I’m going to do? To be fair I have not contacted Energy Generators about this issue as I feel what is the point? Their attitude when I had a problem with the delivery was quite dismissive and accusing! They probably would have told me to send it back but I couldn’t as I would have lost the job I bought it for in the 1st place. For these 2 reasons I give them 3 out of 5 stars... should have trusted my initial instincts and went for the slightly cheaper option for the same product on the internet and not went with the recommendation!”

Helpful Report

Posted 7 years ago

Hi Danny, Very sorry you feel let down with your purchase - there seems to have a small communication issue when you contacted us about the missing wheel kit. Please be assured that we are never intentionally dismissive - unfortunately we have to deal with fraud and theft on a daily basis and are thus forced into making stringent checks on any missing items. It doesn't help when couriers don't do their job properly! I hope that you have resolved the issue with the wheel kit - if not, please do contact us again and we will do what we can to help. Stephill products are usually top notch, and if their is a genuine issue with the wheel kit they should replace it without question. Many Thanks, Colin Gillespie Energy Sales Team

Posted 6 years ago

“Quick sale and delivery”

Helpful Report

Posted 7 years ago

“Very friendly, helpful customer service. Good value and quick delivery. Would recommend”

Helpful Report

Posted 7 years ago

“Firstly, delivery was amazingly fast, the generator itself starts very easily on the electric start, and holds voltage and frequency to very tight margins with varying loads. I am very satisfied with the unit, it is exceptionally good value for money.”

Helpful Report

Posted 7 years ago

“They had exactly what we needed, delivered on time and the purchase was perfect for the job we required it for. The assistant gave us spot on information for the equipment we purchased.”

Helpful Report

Posted 7 years ago

“Great customer service and knowledge of products, generator arrived well packaged and fast delivery and does everything on the box fab service”

Helpful Report

Posted 7 years ago

“brought an item that said was in stock, turned out next day it wasmt, 3 days later had to chase refund, told refund will be with me same day as I needed to buy generator elsewhere and no refund appeared. had to re-chase refund and it still hasn't arrived.”

Helpful Report

Posted 7 years ago

“Kept in touch regarding out of stock item.”

Helpful Report

Posted 7 years ago

“easy to deal with very quick delivery”

Helpful Report

Posted 7 years ago

Energy Generator Sales Ltd is rated 4.6 based on 380 reviews