EnergyBot Reviews

Name: EnergyBot
Address: 1601 Bryan St, Suite 900, Dallas, Texas
Rating: 4.79

4.8 Rating 2,139 Reviews

96 %

of reviewers recommend EnergyBot

Company Reviews

Metrics

Info

4.8

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Representatives did not follow up & when you call to ask questions you get the run around”

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Posted 2 years ago

“Never got any emails back concerning the energy price or any confirmations.”

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Posted 2 years ago

“Not helpful at all!!!!”

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Posted 2 years ago

“I had to give my personal credit info to get my contract going, even though I had power through other providers for the last 15 years. Energy Texas had to open a ticket to check my meter to see if it was compatible, even though I had power through other providers for the last 15 years.”

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Posted 2 years ago

“I left a voicemail two days ago and no one called me back. Voicemail was saying they were closed for the holiday weekend. I called end of January On a Tuesday. Not a weekend not a holiday.”

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Posted 2 years ago

“Rate was changed after initial set up”

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Posted 2 years ago

“I still don’t know who my energy provider is.”

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Posted 2 years ago

“I don't know how this happened but you signed me up with a company that I did not choose. What's going on?”

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Posted 2 years ago

“Very hard to talk to somebody and my electricity is still not on. Suppose to be on yesterday.”

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Posted 2 years ago

“I arranged for a call back and no one ever called”

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Posted 2 years ago

“Horrible customer service, phone number does not allow you to hold, you need to give a call back number and they respond HOURS LATER, was lied to on two separate occasions resulting in my commercial business being OUT OF POWER for 5 DAYS and having to send workers home. I had filled out all power work correctly and credit check passed with no deposit required, so the problem was with their company having NO CLUE how to operate and train employees. My advice is to not go through a broker and just go straight to the energy company. I was told by green mountain had I called them directly I could have had power same day. Lesson learned.”

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Posted 2 years ago

“My electric was supposed to be on on 7/5/2022 an still as of today it’s not on??”

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Posted 2 years ago

“The new power company NEVER contacted me!!”

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Posted 2 years ago

““Guaranteed lowest price” I instantly found a better price. Emailed the company about their guarantee and got no response. An actual joke.”

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Posted 2 years ago

“You did not connect the service on time and despite trying to contact you, I have not received any response.”

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Posted 3 years ago

“I told them I wanted to connect on 1 Apr, they sent the wrong connection date causing all sorts of drama for me including an early termination fee. They also gave me an expired rate so there was a price jump between what I saw on the bot and what I was contractually obligated to take.”

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Posted 3 years ago

“to many problems”

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Posted 3 years ago

“I have not talked to anyone to know why I have been changed over. oooo ya i cant log in no email has been sent to log in.”

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Posted 3 years ago

“Para mi tienen muy mal servicio, me dieron una fecha para empezar mi servicio y no la cumplieron, no sabes que está pasando con tu nuevo contrato, no contestan el teléfono, tienes que dejar tu nombre y número y no te regresan la llamada, voy a poner una queja”

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Posted 4 years ago

“I went with the lowest and got scammed with extra charges”

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Posted 4 years ago

EnergyBot is rated 4.8 based on 2,139 reviews