England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.51

3.5 Rating 837 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taken 3 weeks for my order to arrive. Pointless, just buy a shirt at the shop”

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Posted 3 years ago

“disgusting service, delivery is a joke, no way to contact these con artists, 85 pound just to go to the shop and buy another so i can actually wear it for the euros.”

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Posted 3 years ago

“Absolute shambles of a company, big tournament coming up, saying they're busy so the shirt will take over 2 weeks? I get it being a busy period and you won't get a printed shirt right away but its a joke, there's also no customer service to talk to. The tournament was coming up for a very long time, surely you should prepare more for the amount of orders you'd get? Running out of letters to print is absolutely embarrassing for the official England Store. Will never use again.”

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Posted 3 years ago

“How do you contact these people? DO NOT ORDER FROM THEM”

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Posted 3 years ago

“Shirt ordered on June 4th, due June 14th, it's now the 17th and still showing as processing, not even shipped yet. Absolutely disgraceful.”

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Posted 3 years ago

“Taken my money and failed to deliver my england shirt on time :( Would usually go with jd sports or nike but england store was the only one doing numbering and lettering on the shirts. No shirt for the euros… ordered well before the tournament!”

Helpful Report

Posted 3 years ago

“Such awful service from this company, ordered an England shirt, paid £8 delivery and after a week it’s still not here, the Euros will be over before this shirt arrives. Can get through on phone, online chat is useless and no response, emails go unanswered! This is shocking service, how they charge £8 delivery for one shirt is disgusting. I’m surprised the FA allow this to go on, and how this has not made more news is surprising to me. Wish I had looked at reviews before ordering. A week later, no shirt and no idea when or if it will arrive, delivery should have been Monday 15th which was bad enough. Avoid at all costs, go to JD or Sports Direct!”

Helpful Report

Posted 3 years ago

“Awful ordered1” days ago and now says won’t be delivered fir over a month joke or a shop”

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Posted 3 years ago

“Received goods in plenty of time but had to return 2 under separate order numbers just visit me £10 to return . Not happy.”

Helpful Report

Posted 3 years ago

“Hopeless, Ordered a Medium stadium shirt GREALISH 7 with the respect and euro badge on the 6th June was sent confirmation that delivery was expected on the 14th. At ordering there was nothing about things being a pre pre-order item or any stock issues. Today (after emailing and complaining) I have an email saying due to Covid and shipping issues there are problems with Player Names and the euro & respect badges, & the shirts will be sent out blank. Ruined my sons birthday, How do you put stuff for sale when you don't have the stock to fulfil ? Covid isn't new it is very poor organisation, until stock is available you don't put it up for sale unless you tell the customer at ordering that there will be a wait for stock. It is simple, have a thousand shirts in stock with enough lettering, euro & respect badges to cover and as the stock depletes the system should take it off. That's how it works at my warehouse anyway with products we sell. Absolutely shocking never using these clowns again.”

Helpful Report

Posted 3 years ago

“Very poor service. been waiting 3 days for them to cancel my order.”

Helpful Report

Posted 3 years ago

“I would give zero. Ordered an 'in stock' item that would be dispatched in '1-3' working days. 8 days after ordering I call to see what has happened to my order only to be told that there has been a delay due to there being no letter 'h's available until later this week. So the item I ordered wasn't 'in stock' as advertised. And I had to call to get this update. Useless service, terrible communication, and falsely advertised items as in stock and to be dispatched within 1-3 working days. I would recommend going elsewhere.”

Helpful Report

Posted 3 years ago

“Absolute joke No one to contact, phone number sends you in an automated circle with no helpful information shirt ordered on June 4th, ETA June 14th, it's now the 15th and still showing as processing”

Helpful Report

Posted 3 years ago

“Ordered 2 England shirts on 6th June for delivery within 3 days. Web site is still saying "order processing" 10 days later with an estimated delivery date that is 2 days ago. Chat function does not work and no other means of contact. These guys are effectively stealing peoples money.”

Helpful Report

Posted 3 years ago

“Ordered England away shirt - delivery expected 8th June, still at order process stage. Can’t speak to anyone. Chat function garbage. Absolute joke. Ordered top on jd sports came in 3 days with great comms throughout process. Will be chasing a refund now.”

Helpful Report

Posted 3 years ago

“Have yet to deliver my item and impossible to contact. Poor experience. Not hopeful of item arriving or getting a refund.”

Helpful Report

Posted 3 years ago

“Stuff I ordered was never in stock took money but expected me to wait 2 months for goods, absolutely ridiculous that website does not say when stuff out of stock, must put previous england managers in charge of distribution such is why everything a mess”

Helpful Report

Posted 3 years ago

“Placed an order with them on the 10th June, went for the next day delivery option to get my England shirt on time for the first game.... It never arrived on time... And when I checked their tracking service it said estimated delivery 15th June.... So much for next day delivery... I emailed their customer services to complain and still haven't received a response after more then 24 hours of waiting... Absolutely terrible service won't be ordering from them again. Would not recommend to anyone!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered the england away strip on Thursday 10th June 2021 paid for next day delivery as wanted to wear it for England Croatia game nothing arrived so sent an email cancelling the order received a reply saying that someone would contact me about issue still waiting. This company is an absolute joke and should not be allowed to trade on line like other customers have said wish I had read the reviews before trying to do business with this company this is an honest and true review.”

Helpful Report

Posted 3 years ago

“I am very unhappy with the experience of purchasing a football kit for my child from England Store, which had a name of Rashford on it. The size didn't fit, so I wanted to return the item. The return was rejected on the basis that the item has been 'personalised', even though the website stated that the item was 'in stock' and 'ready for dispatch', that is, it was not made-to-order. There was no warning at the moment of placing the order that the item was 'personalised' and therefore unreturnable. The delivery was much slower than promised on the website. I contacted the Customer Service twice on phone, and the person I spoke to was useless, and twice by e-mail and never got a response. Will not purchase from this shop again and will not recommend to others.”

Helpful Report

Posted 3 years ago

England Store is rated 3.5 based on 837 reviews