England Store Reviews

“ Awful customer services. Conned me out of paying more for express delivery and it’s standard delivery. Horrendous company ”

“ I ordered the England football strip for my grandson’s birthday. I paid £6.95 for express delivery. I should have received it on 14th November 2022 but it is now Friday 18th and still nothing received and I cannot get anywhere with England Store or Evri, the couriers. They are both an absolute waste of time. I am £155.00 out of pocket and have a very disappointed Grandson. Beware before you order anything! ”

“ Still hasn’t arrived after +1 month, According to tracking it did land in Melbourne, Australia which is also the delivery city, yet it now sits idle in Sydney and the tracking has not updated for 10 days now. ”

“ Absolutely DIRE from start to finish; ordered an “ in stock” item that I was then told wasn’t “in stock”. Waited over a month for it to arrive ( New England kit - ordered on the DAY of release!!). Then whilst the shirt AND printing were on back order, I asked to change the number on the shirt - told no issue and it would be done. Called to check where it was - still on order. Had the number been changed? Yes no issue. Then the shirt was finally sent - but the player number hadn’t been changed! Rang and was told by Adam it would be fine as it’s “in the notes” but he would check and email me back - if it was wrong I’d get a replacement. NONE of that happened. Shirt arrived over a month after ordering - player number had NOT been amended. Rang and complained and was told it can’t be amended when it’s gone to print! Haha it HADNT gone to print when I changed the order! She was rude, obnoxious and eventually I hung up and complained as apparently she can’t escalate it. Suggested first they get some training as they all tell you something different! Made a complaint and was told by Pat - she could see they had fallen short and thanks for the complaint as it helps us to improve! NO offer to sort it. Seriously?!! The last order was wrong - wrong size, wrong items in the wrong size and then the quality of the t-shirts was less than you’d get on a discount market stall - save yourself the hassle and go straight to nike. If this is the “official” England Store it’s a complete embarrassment! Avoid and save your money! They don’t give one toss once you’ve paid! I didn’t even get my delivery cost back to send the items back last time! ”

“ 95 for next day delivery on a Wednesday it didn't arrive until Saturday missing my grandsons birthday who it was bought for. ”

“ Charge 4.99 delivery & £1.00 handling fee. Then charge you £6.50 to return when womens kit turned up which was only advertised when you went into the description box. All this money on top of a £60 over priced kit for a 7 year old. ”

“ Still no refund after 4 months of returning faulty items they received and lost by recorded delivery. ”

“ Poor delivery time, when finally arrived poor quality. Total price with postage & handling charge £26.94 amount refunded £20.00. Dont use this company, buy elsewhere!!!!! ”

“ The service description is false - item marked as shipped but 3 days later still not with the delivery carrier. They state same day despatch and I paid for next day delivery. ”

“ Ordered an England shirt for my son after veering Germany , paid for next day delivery . Hadn’t arrived with no sign of it coming . This is disgusting service snd false advertising as it said it was in stock . This company shouldn’t ever be connected with England football ”