“Unreliable, unprofessional and impolite. They just want to make money without offering any service. I rented a car and never got it for unclear reasons. They kept the money and put the blame on me. The worst experience I've ever had.”
“Hire car details all arranged through one easy email. Price as agreed, only extra was fully comp insurance if you wanted it or credit card retainer. No hassle on car pick up and drop off. Car was like new.”
“Terrible and sneaky
In April, I enquired online about a car rental in Munich for next July. The car would have been from Enterprise
Enjoy said that they could not send the voucher due to 'technical problems'. When I did get it, I noticed that instead of unlimited mileage, they only allowed 100km/day. I queried this immediately and told them that if they could not match other identical offers with unlimited, or, at least 3x, the mileage, I did not want to proceed with the booking
They then cancelled my 'booking'. The next day, the debited my account €41 and refuse to give it back
Then then sent an email that states ‘booking not yet confirmed. Please wait for your voucher’. I never received a voucher
I contacted Enterprise who told me that they never received a booking on my behalf for Enjoy and received no money
In addition, this all happened within 72 hours which should fall within the 'cooling-off' period for online purchases
Their attitude has been 'Tough!'
Please do not support businesses that operate in this manner. If one reads many of the reviews on various sites, this company is not consumer-friendly, to say the least”
“I rented a car through this company then realized our flight arrived in later than the hire car place was open. I cancelled within 24hours.
It has now been 5weeks since the cancelation....I'm STILL waiting for the refund. I was told Yesterday that my refund has been processed and I should receive it in 2 - 5 days.
I am NOT happy.”
“EnjoyTravel was fine initially. I was able to book through them without any issues and got the car I needed. The issue came shortly after my trip came back and I found out that they decided to charge me the exact price that I had already paid at the car rental place. I have spent almost two months attempting to get my money back. Their customer service is terrible and has not responded to a single email. Every time I am able to communicate with somebody via the website, they offer a simple apology and state that they are still working on it. I started the process 1.5 months ago and am still waiting for any sort of resolution.”
“BEWARE. Do not use this company. A $477 deposit was required paid directly to Enjoy on a $1500 booking. They use this policy to attract customers on cheap deals. The plane was delayed by 30 minutes and the car was cancelled. Enjoy have refused to refund any of the deposit so in essence have kept a third of the overall hire cost. We are taking legal proceedings against them, but initial investigations show this is their standard operating procedure. As a side not, their customer care service is just as poor. Take your money and hide behind a computer.”
“Booked car with free cancellation. Had to cancel and had some free cancellation protection amount of nearly $20 deducted. Not happy at all. Never again.”
“I had previously rented a car in Italy before, but didn't have the best experience. This time around I decided to do some research and found out about car hire with Enjoy. The price was good, the service was excellent, and our car ride in Sardinia was amazing! I would recommend this company to anyone looking for a great deal on their next trip!”
