“Booking a car through your service was very easy and fast. I hope the car is up to the standards presented on your platform and that the experience at the pick up point is equally professional.”
“Terrible and sneaky
In April, I enquired online about a car rental in Munich for next July. The car would have been from Enterprise
Enjoy said that they could not send the voucher due to 'technical problems'. When I did get it, I noticed that instead of unlimited mileage, they only allowed 100km/day. I queried this immediately and told them that if they could not match other identical offers with unlimited, or, at least 3x, the mileage, I did not want to proceed with the booking
They then cancelled my 'booking'. The next day, the debited my account €41 and refuse to give it back
Then then sent an email that states ‘booking not yet confirmed. Please wait for your voucher’. I never received a voucher
I contacted Enterprise who told me that they never received a booking on my behalf for Enjoy and received no money
In addition, this all happened within 72 hours which should fall within the 'cooling-off' period for online purchases
Their attitude has been 'Tough!'
Please do not support businesses that operate in this manner. If one reads many of the reviews on various sites, this company is not consumer-friendly, to say the least”
“I rented a car through this company then realized our flight arrived in later than the hire car place was open. I cancelled within 24hours.
It has now been 5weeks since the cancelation....I'm STILL waiting for the refund. I was told Yesterday that my refund has been processed and I should receive it in 2 - 5 days.
I am NOT happy.”
“EnjoyTravel was fine initially. I was able to book through them without any issues and got the car I needed. The issue came shortly after my trip came back and I found out that they decided to charge me the exact price that I had already paid at the car rental place. I have spent almost two months attempting to get my money back. Their customer service is terrible and has not responded to a single email. Every time I am able to communicate with somebody via the website, they offer a simple apology and state that they are still working on it. I started the process 1.5 months ago and am still waiting for any sort of resolution.”
“BEWARE. Do not use this company. A $477 deposit was required paid directly to Enjoy on a $1500 booking. They use this policy to attract customers on cheap deals. The plane was delayed by 30 minutes and the car was cancelled. Enjoy have refused to refund any of the deposit so in essence have kept a third of the overall hire cost. We are taking legal proceedings against them, but initial investigations show this is their standard operating procedure. As a side not, their customer care service is just as poor. Take your money and hide behind a computer.”
“Booked car with free cancellation. Had to cancel and had some free cancellation protection amount of nearly $20 deducted. Not happy at all. Never again.”
“I had previously rented a car in Italy before, but didn't have the best experience. This time around I decided to do some research and found out about car hire with Enjoy. The price was good, the service was excellent, and our car ride in Sardinia was amazing! I would recommend this company to anyone looking for a great deal on their next trip!”
“I arrived in Faro and needed a car for a few days. I hadn't booked ahead as I hadn't been sure how long I would be there, so I was limited for options for getting a rental. However, it turned out to be an easy task as the renting a car company had branches both at the airport and around town. It was quick and painless...”
“No car, no refund.
I hired a car for the 4th April. The agency was closed, so I couldn't get my car. Today, 29th May, after one and a half month I info8them, I haven't has yet a reply about what happened nor a refund. Calls, emails... nothing works with them.”
“Despite advertising you can receive a refund if you cancel with more than 48 hours notice this is only true if the car hire is paid in full which they no not make clear. I have had to cancel as my trip has been cancelled due to covid and they have now advised the deposot is non refundable even though I have given more notice.”
