“Every time I try to call Enterprise Abbotsford it puts me on hold...then disconnects me....I have tried ALL the options!!! Waiting for them to call me at least regarding my reservation from 11 am this morning and its after 2 pm already....day is wasting away...SOOOOO not impressed!!🤐😴😳😡”
“I am extremely disappointed with the way Enterprise has handled my recent experience. For nearly three weeks, I have been promised multiple call backs, follow-ups, and even a refund. On September 5th, I was told by Bill, the branch manager, that my refund would be processed within 2–3 business days. When I called back 11 days later, not only had the refund not been issued, but there were also no notes in the system reflecting any of these promises. To make matters worse, I discovered I had been added to the Do Not Rent list without ever being notified, and I was charged again despite being told otherwise.
This shows a complete lack of accountability and care for customers. If someone had simply followed through on any of the empty promises I was given, this situation would never have escalated. Instead, I have been left with no resolution and no effort from Enterprise to hear or address my concerns.
On top of this, my in-person experience at the branch was deeply troubling. Taylor M. Brown completely ignored me when I was next in line, assisting another customer who had just walked in. It was only when that customer himself pointed out that I should be helped that I received any attention. When I expressed my frustration and concerns about the perception of discrimination, Bill dismissed me over the phone, told me my refund would again be processed, and hung up on me.
Customer service is about respect, communication, and accountability — all of which have been missing here. Enterprise’s lack of follow-up, professionalism, and basic courtesy is unacceptable. Unless this is addressed and resolved properly, I will have no choice but to escalate this further and involve legal counsel for mistreatment and discrimination.”
“I rented from Entreprise on Curee Poirier . The car was a nissan tricks 2025. The service that I received at the instant I walked in was a nice welcome . Made me feel special and somewhat important.
The customer service that was given was from Valisoa Ramaroson. All explanation regarding the rental , the cost and all the extra were given. All my questions were answered. Thank you so much and I will rent again”
“The people that work at the Rehoboth Beach Delaware and Cleveland George offices are very friendly and attentive. I rented a car in Rehoboth Beach, and while on vacation in Georgia, I had an issue with my car. I went to the Cleveland, George location and Keon and Miles was so nice and helpful. They put me in another car and I was on my way. When I returned to Rehoboth Beach to drop the car off, The people that work there were just as helpful and friendly. (I wish I could remember the girls name with the long blonde hair and I’m assuming her supervisor, that assisted me). I definitely recommend using Enterprise. I will use them again, for my next rental and recommend to family and friends.”
“Enterprise has always been my top choice for renting cars, and a recent major incident reminded me why. Enterprise went above and beyond to assure us that everything would be taken care of, easing a very stressful situation.
A special thank you to Michael Long, the manager at the West Hartford, CT location, who treated my family and me with the utmost respect and provided true 5-star customer service. His professionalism, compassion, and dedication are commendable and will never be forgotten.
Because of this experience, I’m not just a satisfied customer—I’m a forever loyal customer. Thank you, Enterprise, and thank you, Michael Long, for the outstanding service.
Thank you,
Eric Hightower & Family”
“I have rented several times from Enterprise at 35 th and noland rd. I came in at a scheduled time of 10:00 to pick up rental and did not get service until 11:00. Same long wait to return it. GET MORE HELP OR I WILL FIND SOMEWHERE ELSE TO GO. No customer service , our time is just as important as yours. But when you have 2 people trying to take care of 20 people what do you expect.”
“I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company.
I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn't ready, I arrived early. Unfortunately, history repeated itself in a far worse way.
While I waited patiently in the lobby, a man entered the branch 5-7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, "Well fine then, I can help whoever is next." Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn't a factor, I was left feeling disrespected and unwelcome.
This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup.
To make matters worse:
The vehicle I was given was unclean and had clearly not been washed.
There has been no follow-up or courtesy check-in regarding my rental.
This is not the first time I've had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made.
It is unacceptable that in 2025, basic customer service and professionalism are not being met--especially from a company I've trusted with my business.
I am requesting the following:
A formal apology for the treatment I received.
Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown.
Appropriate compensation for the inconvenience and poor service.
Assurance that measures will be taken to prevent this kind of experience from happening to others.
Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly.
I appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Rachel Duque
I was told today by Antonio today that someone would call be back today by end of day to0day by 630pm today on Aug 4th. Its 7:33pm and no one has called. I called coporate again and am getting the run around. On top of this, no one has gotten back to me but they proceeded to charge my card. So you have time to charge me money but not to call me back. Another lady named "Pittman" (who would not give me her first name) at this location dismissed me completely today when I called the location Enterprise is not a customer centric company at all. It's disappointing and I am never using them again. The manager Sean when I went to the location literally wrote the corporate number down and told me to call them? everyone is passing the buck and taking responsibility. DO BETTER!”
“I had an awesome experience with Austin Demand at the Terrell location. Do not go to the Forney location: young cocky immature staff that really don’t care!!! I live 5 minutes from the Forney location but will drive to Terrell for excellent professional staff!!!”
“I know this is a good company but a truck was driving down my street and knocked out a telephone line to my house and he just drove away like nothing happened”
“I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company.
I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn’t ready, I arrived early. Unfortunately, history repeated itself in a far worse way.
While I waited patiently in the lobby, a man entered the branch 5–7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, “Well fine then, I can help whoever is next.” Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn’t a factor, I was left feeling disrespected and unwelcome.
This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup.
To make matters worse:
The vehicle I was given was unclean and had clearly not been washed.
There has been no follow-up or courtesy check-in regarding my rental.
This is not the first time I’ve had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made.
It is unacceptable that in 2025, basic customer service and professionalism are not being met—especially from a company I’ve trusted with my business.
I am requesting the following:
A formal apology for the treatment I received.
Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown.
Appropriate compensation for the inconvenience and poor service.
Assurance that measures will be taken to prevent this kind of experience from happening to others.
Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly.
I appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Rachel Duque
It’s been over a week and no response”
“We rented a car from 309A N Bell Blvd, Cedar Park, TX 78613, picking it up at 7 PM and returning it the next day around 9 PM at the Dallas International Airport location. A month after, our insurance company notified us that Enterprise charged us thousands of dollars for alleged hail damage.
This is completely inaccurate. There was no hail that night in Leander, where the car was parked overnight. We have international ticket and miles driven as evidence that the only place we drove to was Dallas. In fact, weather records can easily confirm that there was no hail in and around Austin and Dallas in that 12hrs period. I am aware that there was a hailstorm in the Austin area weeks earlier, so it appears Enterprise is attempting to pass off pre-existing damage to unsuspecting customers.
When we called the local manager to dispute the charge, he simply said he couldn’t help. At the time of rental, we inspected the car and saw no visible damage that an ordinary customer could detect. Now, Enterprise is trying to hold us responsible for something outside our control.
Unfortunately, after the fact, we discovered that many reviews online complaining about fraudulent practices. We regret not checking them beforehand. It has been a complete waste of our time and energy dealing with this issue, and we want to warn others not to rent from this location—or Enterprise in general.
I hope this review helps others avoid the same unpleasant and unfair experience.”
“Rude staff and very unprofessional staff. Would like to mention that the manager at Kingsbury branch named Rochelle was very rude when I went to tell her that the engine oil light is coming o which she didn’t seem to bothered about. Adam at Watford branch knew that I need a van as my van is going in for repair but waited on the day that my van goes in garage and turned up with a ford kuga. And as for Watford they need a new set of staff there. Absolute cowboys.”
“They always have my car. Or the ability to put me in the car I wanted I recently last week made the mistake of going to Avis strictly because it is connected to my Amazon/chase credit card. The dude was tweaked out and would barely help me said all he had was a Durango, I tried showing him Google even says that is not the same class. I’ll take that Telluride, sir or I’m out of here and he just proceeded to back the Durango out, scraping on the ramp just where I ended up? At home, with enterprise. Please send me discounts for my next rental and get hooked up with Amazon Chase.”
“Well I rented a car on July 19,2025,and when I pick it up they had a worker there his name was Vinny, they didn't have my suv that I booked for that day instead they gave me a Kia k5 , now Vinny went around the car ,I went around the car and pointed out the scratches and damages to it ,he said if the was small enough, not to worry about it ,but since he didn't put it down on paper work to show where the damage areas was I am now getting charged for those damages it's not Wright, I will call 7 on my side and get a lawyer, to fight this charge that was not done by me at all ..”
“Hunter and Jamal at your great neck location were just so helpful and easy to deal with. They addressed my every need and got me in and out fast. This location is so fantastic they have great cars and the staff is incredible!”
“We booked a half ton pickup a week in advance to transport my daughters belongings to Montreal for university. Upon pickup, we were told that they did not have a vehicle for us. Now we are completely stuck. Completely unacceptable. Peter, who had excellent service skills, apologized but it certainly did not help our situation. The system is ridiculous and it has obliterated any trust in Enterprise to fulfil our needs. Enterprise has lost me as a customer.”
“Enterprise Car Rental is the absolute worst in every way.
Normally I avoid renting from Enterprise for a wide variety of reasons, but today I did so under duress. With Enterprise, one must deal with any combination of faux pas, lies, deceitful practices, minor issues with the rented vehicle and filthy windshields every single time. Instead of apologizing, the Advisor chooses to make excuses. How very unprofessional.
Paying full price for a car class I did not reserve, did not want and came minor issues makes for an unhappy customer yet again. I will never rent from Enterprise again.
Avis has never and would never allow these types of issues to happen. Avis always has the car class ready at the reserved pickup time, never makes excuses, immediately addresses any issues that may arise, and treats customers with upmost respect every single month, month after month, fives years and counting. Enterprise would do well to learn from Avis.”
“Rented a car at enterprise the front glass cracked had my insurance cover the damage no out of pocket expense confirmed with my insurance and enterprise has not returned my deposit and additional withdrew charges from my debit card without authorization 3 weeks ago in addition just rented a car went to pick up nothing available with 2 other customers in the same situation knowing it’s labor weekend no backup of extra cars poor employee professional not his fault for this incompetence of the company”
“Booked a van online to collect in Braintree to be called and told they would not have it ready as the website has no real time stock.
Girl could not care less, will never use again”
