“Turnerville location is the BEST. Kai Dietiker, manager is above helpful. Elias Martinez so professional, helpful, and polite. Their customer service is so good, I think they should teach other department store how to approach customers. Thank you all again.”
“Reserved a Tacoma pickup truck from Belvidere Illinois. Went to pick it up, she says oh they sent me a minivan instead. That wouldn’t work. So went online and reserved a pickup truck at Enterprise in Woodstock. Yes they have a pickup truck. Drove up there to pick it up, NO PICKUP truck. Went online again. Says they have a pickup truck in Rockford on Alpine. My son calls to make sure. He said I’m not going to drive all the way over there if they don’t have one. Whoever he was talking to had him hold on and said he called to double check and said yes they have one. LIAR. He never called. I drove him all the way over there and he said we don’t have a pickup truck and they never received a call looking for one. ENTERPRISE is a joke. Would never recommend them to ANYONE!!!”
“Sophia at the Harry Reid airport was amazing and super helpful! She made great recommendations to save us money and was very personable. The entire rental and drop off process was easy and seamless. We drove over 1,100 miles with no issues at all! Great car and great service! We were going to use a different rental company but have always had excellent experiences with Enterprise! Thank you Enterprise for helping make an amazing trip worry free!”
“Stay away from Enterprise/Alamo, especially if you're in a foreign country. On our recent trip to London, we rented a car for a day. Little did we know the Brits have what's called "Congestion Violations", which are well-hidden cameras that nail you by the license plate for driving in a place where there's a lot of traffic. Okay... stuff happens. That's not Enterprises fault since they didn't come up with that. It would've been nice if the guy who helped us sign the paperwork had mentioned it especially since I told him we were staying near city center London... but whatever.
But here's where it got bad. The fine was 15 British pounds (about $20 USD), and you have to pay it in four days or it goes up to 90 pounds (about $120 USD). We never got a notice of the violation. Enterprise did get a notice. They sat on the fee for the 4 days and only then paid it, once it had gone up 600%! And on top of that, they charged us a 35 pounds (about $50 USD) "admin fee"... for doing nothing other than (maybe?) pushing a button. The back and forth with customer service was terrible. When I asked why they waited to pay the fee until it went up SIX TIMES higher, they hemmed and hawed about "company policy... it's your job to know about everything that could possible go wrong when you're in a foreign country...". HOW was I supposed to know about that fine? The fine went to ENTERPRISE... not ME! And I know they knew about it because they paid it eventually.
And then they charges us the full 125 pounds for the fee and their junk "admin" charge. I would've paid the fine had I known about it. They kept me in the dark and then blamed me.
Congratulations, guys. This is how you lose a customer forever. That was a dumb move, considering I've spent FAR more rental cars from them in the past than a lousy 35 pounds on their admin fee. Never again will I rent from them. They will need to enjoy their junk admin fee, because it's the last dollar they will ever receive from me or my family.
They get 2 stars because the car was fine. The experience overall was horrible, though.”
“Gabby at Orlando Int’l AirPort as extremely helpful! We had to switch airports due to a flight cancellation. She was able to get us exactly what we needed at a very affordable price. Highly recommend Gabby!!”
“They knew we were coming in and still had to wait for the car to be clean. The car they tried to give us smelled like smoke. Inside the car is a no smoking sign. So we had to wait for another car to get clean.”
“Stranded in St Ignace, MI with car problems, Sunday. Nothing open. Booked a Rental car online At SaultStMarie, MI airport. 1 hr away. Got email confirmation, arranged transportation to get there. Customer service at Airport calls and they have no cars available??? How’s that happen?? I was told when you book online they take the reservation and confirm it. They don’t know what is available at the particular locations. Called Enterprise customer service and they told me cars where available. Told them I just hung up from customer service at the airport and there were no cars. Reply”maybe they just got one back in”. Called airport back. NO CARS. Won’t be using Enterprise again.”
“I reserved a rental car in Plymouth MI for Saturday pick up. I get a call the day I’m supposed to get picked up for the rental telling me they don’t pick up on Saturdays. The lady who made the reservation never told me that and I was unable to pick up the car because I had no way there. On top of that, They told me that they didn’t even have the vehicle that I asked for when I made the reservation a week ago. They claim that they tried to call me the day before, but they never left a message. I didn’t recognize the number so I didn’t answer. I would’ve called them right back had they left a message. All in all bad business. I’m very unsatisfied with this company and will definitely find another company to rent from next time.”
“I came there with my grandfather today and they wanted to charge him 150 and up to rent a car for the day plus the 300. which I understand that but the cars were cheaper last week. I do understand the holiday is coming but today is not a holiday.”
“Our experience with Enterprise Niagara Falls NY has been a nightmare. It has been incompetence to the highest degree. The car we received lost power after our first stop, which was 90 minutes into our trip. After multiple calls (about 10), we are still stranded. We were promised that a tow truck and Uber driver were ordered to take us to the nearest Enterprise office to pick up a new car. That was over 4 hours ago and the nearest locations have closed or will be closing for the day. Some of the people that we have talked to have been dismissive with a "could care less" attitude. This experience has been incredibly frustrating because not only did we receive a bum car, we also lost a day of travel, and money on a reserved hotel room which could not be canceled. I would steer clear and choose a different car rental company if possible. If there was an option to leave zero stars, I would.”
“My name is Pamela Harrison, I recently rented a Nissan Rogue from the Joliet, IL location. While I had the vehicle, I experienced car trouble. I called Enterprise/ Joliet location, and was told to contact customer service. They ensured me that they would send a tow to pickup the car and a Uber to take me to the nearest Enterprise in Richmond, IN. The tow ETA was 6:30pm but the Enterprise Richmond location closed at 5:30pm. Then, I received a text ( which) I had that read, " there are No Ubers available". I was left for hours after multiple calls to customer service. No help and I left to figure everything out on my own. I had to get a family member out of bed to drive two hours to take me back to Dayton, OH. I also had to get a hotel for the night. The following day, I had to find a ride to Dayton International Airport to pick up my car. This whole ordeal has been a complete nightmare. Customer service didn't care about my well being, and I was left for hours to figure everything out.
This is Not Acceptable!
Pamela Harrison, MBA, M.Ed”
“I rented a car from Enterprise at the Allen location off Andrew Parkway. Let me tell you Customer Service was amazing. Cameron and Connor are both great. Everything was such an easy process fast, efficient. I had so many questions and needed to rent the car for an additional 2 more days and they took care of us.”
“We rented a car through the main reservation phone system and our reservation got placed in an entirely wrong state. After waiting 1.5 hours for our car to be delivered we discovered the mistake they made. Took 4-6 phone calls to finally find out our reservation was completely messed up. This ruined a whole day of our vacation. TERRIBLE service Will never use again”
“This is the worst company that I ever rent a car from ,they booked my car and when I got there they told me they didn't have any cars available and that I have to wait for 2 hours until somebody returned a car I have to cancel a doctor appointment and couldn't get to my job ,horrible experience never again with enterprise don't recommend.”
“Enterprise Lima Rd. Fort Wayne, IN location!!! FOR THE WIN!!!!!!! *Ellee and Ella!!!!!! 🙌🏼
I had called the toll-free number to set up my car rental and a 10am pick up. at 8 AM per their instructions I called and confirmed the reservation pick up.
At 10:30 no car no call. We are on a tight schedule and this was very stressful!
I called the toll-free number to find out what was going on they had no answers and for the record they never called me back - fortunately I called the local Enterprise as well. The hold was very long, they had no record of a 10 AM. Pick up. I was transferred to the manager Ellee - she was kind, apologetic and immediately went above and beyond to make it right and to send two employees to drop off the car and another car so we did not have to follow them back, as well as complete the necessary forms at the house so we could get on the road immediately!!! Ellee was absolutely incredible!!!
Ella was the young lady who brought the rental car and she was fantastic!! She was so kind, apologetic, and super efficient and completely delightful!! She was a rockstar! She even made sure our phones were connected, our luggage was in the car and ensure there was nothing else we needed to overcome the morning struggle.
In a world with Customer Service is seriously in jeopardy. These two ladies were exceptional!! I absolutely 100% recommend Enterprise & setting reservations up locally not on the toll-free number. Thank you Ellee and Ella!!!!”
“I would like to extend my appreciation to Enterprise Rental with my visit to Idyllwild, Ca. I rented Nissan Rouge from their Palm Springs location. The engine light came on a couple of days afterward. They allowed me to exchange the car in Hemet which was closer for me. I returned the car to Palm Springs. Alex was the employee that approached me at the return site. He noticed I had a problem and reduced my cost of the rental. Alex could have ignored that and I wouldn’t have known the difference. Alex saw an opportunity to make a right from a negative situation and created a positive experience for me!! Thanks Alex and Enterprise!!”
“I made a reservation online for a sedan from the Columbus, Indiana location. All was set to pick it up at 5:30. I went to pick it up and they said sorry we don't have cars available. They said they tried to call, I received no call. Very disappointed with this location. I won't do business there again”
“what is with yall not cleaning your cars lately before giving it to the next customer? my last rental was absolutely disgusting and I didn't say anything until I turned it in (and after literally cleaning it myself-which I shouldn't of had to do) because I was thinking it was just an honest mistake. well this time my fiance needed a rental and they brought him a car that was filthy to which he turned down noting that it obviously wasn't cleaned. then the next car they bring him also wasn't clean and smelled like weed? like whats happened with the quality of customer service lately?! I'm just so shocked. anyways I hope we never have to use them again after this. I don't want to sit in someone else's hot box”
