“I received Fantastic customer support- Rented SUV for 9 days at Punta Gorda Airport Enterprise location. Counter employee quickly completed rental and I was on my way. SUV was clean and drove well. Employees very courteous upon return to Punta Gorda Airport and return was fast. Enterprise will be my next rental.”
“There service is the best in Lewiston Maine. The rental team is always there to help you get in a almost new reliable rental car with very good gas mileage with unlimited miles.Thank You !!! Enterprise in Lewiston Maine and its awesome team of employees.”
“I recently rented a vehicle from your Westmont locations. LaChanae Laflaura handled my situation with class and the upmost EXCELLENT customer service! Its rare these days to have such a kind and a professional woman representing your Company!!
Thank you LaChanae you deserve to be recognized!*****
Christi”
“I have a rental through my insurance yet Enterprise keeps charging my card with no explanation and no receipts and it has been difficult to get an honest answer or my money back”
“Everyone is very efficient and ready to go. The work was even done 3-4 days ahead of schedule and the rental was so nice I didn't want to give it back lol. Thank you for a great experience.”
“Quick and easy
I was charged for gas when I actually returned the gas at same but, I spoke to Joel and he refunded my money so I'm truly sorry for leaving a bad review you guys beside the charge were actually great.”
“I am stationed here in Germany and my experience was great. Renee and Leah were so helpful with my circumstances. The office staff was friendly and eager to please. I would definitely recommend their office located at Ramstein-Miesenbach.”
“My wife and I flew into fort Lauderdale, and actually had a reservation with a different car company when we went to their desk there was about 200 people in line and it was moving about as fast as a snail does on a cold day. And you know how damn well that goes, once we would get up to the desk they tell us they didn't have our car. Most of these companies know how to take a reservation they just don't know how to hold it.
Decided not to wait started checking the other companies no one had any cars we got to the Enterprise counter and the young man named Max was extremely, let me emphasize that EXTREMELY helpful, courteous and just a good old guy to deal with. Not only did he get us a car, but it was actually less than the other company we had made a reservation with.
If you're coming in at least the fort la.uderdale airport, don't waste your time with the other companies go with enterprise. Ask for max.
I'll be sure to use them next time
I would appreciate it if you get word to Max that we were very pleased with this service, maybe even get him a promotion. Of course, if you do that he probably won't be at the counter next time.. (make sure to tell him to send my check! 😂
Oh, one more thing, we didn't have to take any damn shuttle bus to the cars they were right outside the door.”
“The original car that I received had some mechanical issues. It wouldn’t recognize that o had the key and wouldn’t start and would rev in traffic. They replaced it reluctantly and I was ok after that. I was not supposed to be charged for the vehicle as it was under warranty and they charged my card anyway. If you call there they don’t have enough staff to answer the phone and you have to go there for assistance. Both the card I got were not cleaned and had fingerprints on the glass. I guess the Clorox wipe they put in the console was their version of “cleaning” the car because it wasn’t vacuumed either. For me it was an exhausting experience and I would not recommend them to anyone. Go somewhere else”
“professional courteous with good service on car rental at bank street location and good service with delivery and transportation to ford dealership !”
“I had a reservation for several weeks, when I went to pick it up they didn't have a car and said they should have one in a couple hours. They called me and said they had a car ready for me so I went back. When I got there I was told they didn't know who called me and didn't have the car I was told was there. I was told I would get a car, but they had no idea when or what kind of car it would be. I then called the reservation number to see if I could get one from another location. I was told they had plenty of cars available and I could got there right away, so I made a reservation and went there. When I got there I was told they didn't have any cars available and wouldn't for several days. So I have no car for the trip I'm going on and don't really understand the point of making a reservation with this company as it doesn't guarantee a car.”
“Customer service at the Tigard OR location was stellar while my car was in the shop. Having no idea how long I needed the car, for six straight days I called Enterprise to extend my rental. They were so kind, patient and understanding with my multiple calls. Thanks especially to Zach and Emily!”
“Bank road office offered me an excellent service, While I was struggling to have a proper transportation , this agency came to rescue.I am ever graceful..Thank you and keep it up!”
“Downgraded the vehicle we rented and insisted they didn’t have any other vehicles to offer. Another person walks in and an agent offers them a complimentary upgrade two minutes later🤬No words for the disrespect or dishonest service.”
“I booked a rental car and when I went to pick it up they wouldn’t rent in to me because I don’t have a major credit card. I have credit/debit cards and have used them to rent from enterprise in the past but the port charlotte Florida location would not allow me to do this. Also there was a long wait at the pick up counter so my wife had to walk back to our hotel to check out. She had a credit card but wouldn’t let me use it because she was not physically there. The walk was almost a mile so I was not having her walk back again. I wish they told you upfront that they took major credit cards only. Now I am stranded for 8 hours with nothing to do. Thanks enterprise!”
“I have been renting cars from enterprise for over 30 years the one and only company I will ever rent a car from I never had an Issues with renting or cars customer service is amazing always .#1”
“On two occasions the cars smelled of cigarettes and weed. Advised manager and nothing was done but to promise one day free rental. And that coupon didn't arrive until the day before the expiration date.
I will try to avoid enterprise in the future.”
“Bad experience with this company, they charged my card twice and wouldn’t refund money back to my account. Won’t ever rent from here again! Kept telling me my bank had to refund me.No help at all! I’ve been a loyal customer this has never happened but I won’t ever rent or recommend anyone renting here.”
“My husband had a business account with Enterprise, where he rented a truck for his work. He decided to return the truck because business was slow in December. However, two months later, Enterprise withdrew over $700 from his account without authorization.
We have called and left messages to request a refund, but we have not received a return call. Whenever we try to speak with a member of management, we are told that we will be transferred, but we still end up leaving a message. This has been going on for weeks with no response from Enterprise.
This is poor business practice, and we will be taking further action.”
