“Enterprise had my request for over a week. I was hit by somebody and they knew I needed a large SUV for my large family. They had I believe 6-7 days to get a Tahoe or an excursion and I was promised one of these. I get there and they give me a five seater jeep that won't even fit my family. When I complained, they said there's nothing they can do so my kids are supposed to miss school for an indefinite amount of time because they couldn't hold a rental that they had ample time to manage. I am so disgusted with this company and I will never use it again. Don't waste your time because they don't listen and they don't care that was very evident by the people I spoke to and by the customer service on the phone, they apologize and just assume that that's going to be enough. I don't know how I'm supposed to get anybody to school and had I known they were going to do this. I would've not left my car. I drive a traverse a big suv that's needed for my LARGE family. This place is a disgrace, a joke, a waste of time.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“A mercenary company. Let me warn you not to use this Enterprise Rent A Car, they ripped off the guy before me, they ripped me off, and they will rip you off too. Let's go:
When I was at the branch I heard one of the agents speaking on the phone with one of their customers, demanding £1500 for some damage on a bumper. I thought with myself, "Jeez, let me be careful with this car otherwise I may suffer the same fate."
I decided not to take the extra insurance (£100-something) thinking I'd go unscathed.
I took the best care possible of their car, looked after it really well, and promise you, it's impossible (mathematically impossible, proven by logic) that I had added a scratch to their rear bumper.
But sure thing, when I deliver the car, there's a scratch in the rear bumper. How? I wonder.
*I noticed that the paint quality in parts of the bodywork of the car was so poor that I could remove it with my nail*
The scratch in the rear bumper is as if someone had tried to put a suitcase in it, and scratched it in the process. With that paint quality, sure thing, on a hard edge some paint would go away. But no one put a suitcase on that boot other than me. And I assure you I took utmost care of it.
They simply took my £200 deposit, never mentioned a thing. And now they simply ignore me pretending don't know who I am when I get in touch with their customer service and take days to answer anything I write to them.
As an explanation for the bumper is that someone (or Enterprise itself) painted it with really cheap paint which went away with rain.
I'll NEVER use this company again, as even if I had made that scratch £200 would be way too much for it. As a courtesy, I'd just let the customer go with it so I can welcome them back later. But I'll remember where NOT to go in the future.”
“I had a very disappointing experience with this car rental company.
From the moment I left the Enterprise location, the car was nothing but problems. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it.
However, as soon as I left again, the tire warning light came back on. I had to return the car three different times because the issue was never properly fixed. Instead of resolving the problem, customer service is now trying to blame me and make me responsible for their faulty tire.
On top of that, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle.
Overall, the service was unprofessional, the vehicle was poorly maintained, and the way the situation was handled was extremely frustrating. I would not recommend renting from this company.”
“We rented a jeep compass from Collin at Wharton, Texas Enterprise. Collin was awesome! Friendly and fixed us right on up with what we asked for. Thank you Collin for your excellent service!”
“The Enterprise location at 6300 Creedmoor Road in Raleigh, NC is excellent. The staff is quite friendly and supportive with any questions. i have never had any billing issues with this location either.
I was in a car accident a month ago, and they have picked me up at my home to obtain the rental, and brought me home without any complaints. Also, one of the staff members provided with names of dealerships to go to that seems very reliable. Overall, it has been a very positive experience dealing with them.”
“I am extremely disappointed with my experience and will never lease from this company again.
Over the past month and a half, I have spent well over $3,000 with this business. Since December 26, 2025, I have made weekly payments consistently—each time only after being contacted by an associate from the office letting me know it was time to extend. I have never ignored a payment, avoided communication, or failed to act in good faith.
Despite this, I received a call from the General Manager, Brandon Sewell, who spoke to me in an incredibly disrespectful and condescending manner, as if I had intentionally avoided payment. I received no prior phone call, voicemail, email, or notice that a payment was due before that call.
I am a business owner running two businesses and simply needed a temporary vehicle while my personal car is being repaired. At no point did I deserve to be berated or spoken to as if I had done something wrong—especially as a repeat, paying customer.
This level of unprofessionalism and poor customer service is unacceptable. One phone call completely destroyed what had otherwise been a loyal customer relationship. I will not be returning, and I strongly caution others to consider how customers are treated when there is a misunderstanding—especially one caused by their own lack of communication.
BRANDON SEWELL SHOULD NOT BE A GENERAL CONVERSATIONALIST MUCH LESS ANYONES GENERAL MANAGER!”
“100% satisfied with enterprise rent a car customer service in Newmarket Ontario!
The car was 2024 Ford escape AWD!
Very clean, very comfortable, very safe!
In the future will rent from them!
They are fast and professional!”
“Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke" Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE. Enterprise says they care about customers and are a family business, another false statement. I called customer service IN INDIA or other country where you can barely understand them. She tried to take care of the issue by saying she could find another location. I know all the locations near me and the closest one is 40 minutes one way. She filled out a"ticket confirmation number and said someone from Enterprise customer service would call me. Four days later and no call. Enterprise is a typical all about the money company with no ethics that does NOT care about their customers. I will be switching to another rental company.”
“I know that my rental was set up through my Ins, however the staff at the Ionia location is phenomenal. They called me the first business day after my accident to let me know everything had been set up, I just needed to go in and sign a few things, and I was back on the road until I found my new vehicle. Even when I returned the vehicle, they were so helpful and kind to make sure that I had a good experience with the vehicle. I most certainly would rent through them on my own in the future.”
“I want to thank the entire crew that work at your facility !! I especially appreciate the service from both employees the first was , charming girl, she gets 5 stars for her quickness and overall knowledge of her job. The next would be Ted in the garage. He also gets 5 stars for the same reason. It was a pleasure on an otherwise long day and I absolutely recommend their services !!! Thank you all.”
“The staff is always very friendly and professional each time I rent or return a vehicle. As usual, my car was clean, filled with gas and the check out was quick and easy. I always rent my vehicles from New Port, KY Enterprise Rent-A-Car. The customer is their number one priority and they show it by providing excellent service whether the rental is for a day, week, or longer.”
“I hired a car from Enterprise Berlin Airport (Alamo) from 6–16 November. The service was unacceptable from start to finish.
On arrival, the car was not ready and I was told to come back later. When I did, I was sent to the garage to collect the keys, but no staff were there. After going back and forth between the terminal and garage, I finally received the car over 1.5 hours late. As soon as I started the vehicle, an oil change warning appeared. The car also had multiple scratches that were not mentioned, and I was simply told “it’s in their computer system, and don’t need to worry”.
On return, the inspector marked something on the car within seconds. This has now happened to me twice with Enterprise and raises serious concerns about how inspections are carried out. It feels deliberate and unfair. Shortly afterwards, my credit card was charged without any explanation. When I called Enterprise to query this, the call was disconnected once they identified who I was.
I received no emails at all for collection or return, and my security deposit taken on 6 November has still not been returned. I have never had issues like this with other rental companies at the same airport.
If others have had similar experiences with Enterprise Berlin Airport, I strongly suggest reaching out and sharing details so a proper case can be built for court. This is not how customers should be treated.”
“I ordered a 14-day rental for a car for a stay in Italy. My flight to Florence was delayed, and I arrived a day late. When I went to check out my car, I was told that I had voided the contract and I would not receive a refund.
I will never use their services again!”
“have nothing but praise for the Rolla Mo enterprise all of the people there are always ready to help. The rental manager Matthew Greeff was really above and beyond. My wife was in the hospital in St. Louis Mo. I did not know when she would be released and Matthew said just let me know when and we will get you there. Finally on day 14 I get the call to come get her went to enterprise and Matthew made sure i got a car could not make a reservation because did not know. But i showed up and they took care of me got me in a car so i could go get her. We are home now and can not express how thankful that there are people like Matthew that take care of people when they are in need and help them. Again I want to THANK YOU. the Maxwell Family”
“have nothing but praise for the Rolla Mo enterprise all of the people there are always ready to help. The rental manager Matthew Greeff was really above and beyond. My wife was in the hospital in St. Louis Mo. I did not know when she would be released and Matthew said just let me know when and we will get you there. Finally on day 14 I get the call to come get her went to enterprise and Matthew made sure i got a car could not make a reservation because did not know. But i showed up and they took care of me got me in a car so i could go get her. We are home now and can not express how thankful that there are people like Matthew that take care of people when they are in need and help them. Again I want to THANK YOU. the Maxwell Family”
“Excellent experience with Whitman MA Enterprise. They were accommodating, allowing me to exchange one vehicle for another because the first was unsuitable for me. Staff was friendly, helpful and courteous. Gave me clear information about the car before I left. They came to pick up the car when I returned it. Helped me understand controls on a vehicle I wanted to purchase from a dealer. I recommend Enterprise.”
“I had a great experience with SWIFT Truck Rentals. The booking process was simple, the trucks were clean and well-maintained, and pickup and return were quick. Their customer support was responsive and professional throughout. Definitely a reliable option for anyone needing a rental truck.”
