“Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke" Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE. Enterprise says they care about customers and are a family business, another false statement. I called customer service IN INDIA or other country where you can barely understand them. She tried to take care of the issue by saying she could find another location. I know all the locations near me and the closest one is 40 minutes one way. She filled out a"ticket confirmation number and said someone from Enterprise customer service would call me. Four days later and no call. Enterprise is a typical all about the money company with no ethics that does NOT care about their customers. I will be switching to another rental company.”
“I know that my rental was set up through my Ins, however the staff at the Ionia location is phenomenal. They called me the first business day after my accident to let me know everything had been set up, I just needed to go in and sign a few things, and I was back on the road until I found my new vehicle. Even when I returned the vehicle, they were so helpful and kind to make sure that I had a good experience with the vehicle. I most certainly would rent through them on my own in the future.”
“I want to thank the entire crew that work at your facility !! I especially appreciate the service from both employees the first was , charming girl, she gets 5 stars for her quickness and overall knowledge of her job. The next would be Ted in the garage. He also gets 5 stars for the same reason. It was a pleasure on an otherwise long day and I absolutely recommend their services !!! Thank you all.”
“The staff is always very friendly and professional each time I rent or return a vehicle. As usual, my car was clean, filled with gas and the check out was quick and easy. I always rent my vehicles from New Port, KY Enterprise Rent-A-Car. The customer is their number one priority and they show it by providing excellent service whether the rental is for a day, week, or longer.”
“I hired a car from Enterprise Berlin Airport (Alamo) from 6–16 November. The service was unacceptable from start to finish.
On arrival, the car was not ready and I was told to come back later. When I did, I was sent to the garage to collect the keys, but no staff were there. After going back and forth between the terminal and garage, I finally received the car over 1.5 hours late. As soon as I started the vehicle, an oil change warning appeared. The car also had multiple scratches that were not mentioned, and I was simply told “it’s in their computer system, and don’t need to worry”.
On return, the inspector marked something on the car within seconds. This has now happened to me twice with Enterprise and raises serious concerns about how inspections are carried out. It feels deliberate and unfair. Shortly afterwards, my credit card was charged without any explanation. When I called Enterprise to query this, the call was disconnected once they identified who I was.
I received no emails at all for collection or return, and my security deposit taken on 6 November has still not been returned. I have never had issues like this with other rental companies at the same airport.
If others have had similar experiences with Enterprise Berlin Airport, I strongly suggest reaching out and sharing details so a proper case can be built for court. This is not how customers should be treated.”
“I ordered a 14-day rental for a car for a stay in Italy. My flight to Florence was delayed, and I arrived a day late. When I went to check out my car, I was told that I had voided the contract and I would not receive a refund.
I will never use their services again!”
“have nothing but praise for the Rolla Mo enterprise all of the people there are always ready to help. The rental manager Matthew Greeff was really above and beyond. My wife was in the hospital in St. Louis Mo. I did not know when she would be released and Matthew said just let me know when and we will get you there. Finally on day 14 I get the call to come get her went to enterprise and Matthew made sure i got a car could not make a reservation because did not know. But i showed up and they took care of me got me in a car so i could go get her. We are home now and can not express how thankful that there are people like Matthew that take care of people when they are in need and help them. Again I want to THANK YOU. the Maxwell Family”
“have nothing but praise for the Rolla Mo enterprise all of the people there are always ready to help. The rental manager Matthew Greeff was really above and beyond. My wife was in the hospital in St. Louis Mo. I did not know when she would be released and Matthew said just let me know when and we will get you there. Finally on day 14 I get the call to come get her went to enterprise and Matthew made sure i got a car could not make a reservation because did not know. But i showed up and they took care of me got me in a car so i could go get her. We are home now and can not express how thankful that there are people like Matthew that take care of people when they are in need and help them. Again I want to THANK YOU. the Maxwell Family”
“Excellent experience with Whitman MA Enterprise. They were accommodating, allowing me to exchange one vehicle for another because the first was unsuitable for me. Staff was friendly, helpful and courteous. Gave me clear information about the car before I left. They came to pick up the car when I returned it. Helped me understand controls on a vehicle I wanted to purchase from a dealer. I recommend Enterprise.”
“I had a great experience with SWIFT Truck Rentals. The booking process was simple, the trucks were clean and well-maintained, and pickup and return were quick. Their customer support was responsive and professional throughout. Definitely a reliable option for anyone needing a rental truck.”
“Fort Bragg, NC First off, I would like to say that this location is on a military post, and you must have access to get to it.
Second, this location is probably busier than the airport, with smaller staff and more demand. A lot of the time when the phone isn’t ringing off the hook the two individuals help walk in customers. They have everything you need if it isn’t busy. Plan in advance.
I have rented from here several times, and they have always treated me with respect and courtesy. Imani and Von always try to meet my needs as best as possible. This team is fantastic and always makes sure my vehicles are clean and ready when needed. The convenience of this location on post is great; I don’t have to run to Fayetteville or Spring Lake on my lunch break.
Thank you to the team of Imani and Von for always making sure my rental needs are well met.”
“I had on two separate occasions asked for a pick up truck and both occasions I was told the day of there were none available.one I got a suburban and the other I flat canceled.This caused me to change my plans for another week..unreliable never again!”
“I had on two separate occasions asked for a pick up truck and both occasions I was told the day of there were none available.one I got a suburban and the other I flat canceled.This caused me to change my plans for another week..unreliable never again!”
“I have had an awful experience with Enterprise, which is ongoing since July of this year. I had a non-fault accident and unfortunately my car insurance use Enterprise rentals for courtesy vehicles. From day 1, I’ve had nothing but stress from this company. My accident happened on a Sunday and their offices are closed. When head office phoned me they stated I’d have a vehicle that same day - which I didn’t get. This I let go as I wasn’t expecting much it being a Sunday. They then phoned me back and said I’d be able to collect my courtesy vehicle from 8am at my local branch. I was going on holiday this day and needed a vehicle to drive to my destination. I went to the branch for 9am to be told they “hadn’t been made aware” that I’d need a courtesy vehicle, so I’d have to go home and wait for them to find a vehicle for me by 12pm. I explained I needed to pick my step-daughter up for 1pm. Cut a long story short, I didn’t receive a vehicle until 3pm. I then get hounded with phone calls to say I need to bring the vehicle back as they’ve rented the vehicle to someone else, baring in mind my own vehicle was not due to for the repairs to be completed until a further weeks time. I had to call my insurance company to ring them and demand I keep the vehicle on. Once they needed to connect the vehicle, I was told I’d have 24 hours notice to return their courtesy vehicle. I collected my car from repairs at 5pm - the following morning I was again, being hounded with threatening calls that they’d take money out of my account if the car isn’t returned by 12pm. Bare in mind, I have 24 hours to return the vehicle, I collected mine at 5pm and explained to them I am currently at a hospital appointment and will return it when I get home. They collected the vehicle from me at 1pm and took out £52 from my account as a “late fee”. The repairs team didn’t manage to complete all works, so my car had to be taken back in for them to complete the repairs so I then had to have another courtesy car from Enterprise. I was verbally abused by the Hatfield branch manager. I will not even get into it as it is infuriating. I had a blow out on a dual carriageway, doing 50mph and the tyre crumbled. The AA call out team confirmed that Enterprise have used a faulty tyre. They are now demanding £215 and are threatening with debt collectors. This company are a pure scam and set you up to fail from the beginning.”
“I went to Enterprise Aurora, Ontario to rent a car. The staff reminded me of the good customer service we received decades ago, where good customer service and politeness was a normal way of life. I did everything on line the night before, so I was on my way in no time. I received the same great service, when I returned the car, so I assume, all the staff are great at customer service. I would not hesitate to recommend Enterprise Aurora, Ontario, it is my go to place. Maybe this will motivate other companies to do the same.”
“Waited an hour and a half for a reserved car that I confirmed the day before only for them to tell me they don’t have one. Two other people ahead of me same exact story. The same exact thing happened to my stepfather. Will never use again, am certainly willing to pay more to avoid this foolishness.”
“I called got a great price.Received an email to confirm pickup time.A gentleman at Enterprise in Sault Ste Marie called me and said they had no more cars as I was doing it.I said how about an SUV.He also said no.Which I believe they received more money for the rental than I was to pay and gave my car which was reserved to someone else
And I can verify all those dollar amounts.”
“I had to return the vehicle off on their lot after closing and damage was done to the vehicle after I dropped it off. No lot with a gate code is available to protect the customer from someone damaging or stealing the vehicle, yet they hold the customer responsible in their contract. An International company should have the resources to protect their vehicles and their customers. A scam to obtain more money out of their customers. Too bad, so sad philosophy even though a police report was provided. Cameras were supposedly unavailable. Shame on Enterprise!”
“Car had been smoked in, had a ding on the windshield, burn holes in driver’s seat and what looked like a hot chocolate spill on the driver’s seat. Also had a ding on the front quarter panel. I rent frequently and this is the second really bad experience with Enterprise recently. I am a long term customer, but I will be looking for other options before considering Enterprise again. Also the price was exorbitant, almost double what I paid recently on an Enterprise rental elsewhere recently.”
