“I have been a loyal customer of Enterprise and recently rented a car from Enterprise, Hiram / Powder Springs location and added a roadside assistance optional package.
The people in this location are great . But not their roadside assistance and corporate customer service dept.
The car broke down and when I called roadside assistance , they immediately stated that they cannot help me and I should help myself by looking for highway patrol instead of getting some help .
They said this because apparently I was in the "middle" of the highway which was not true . This is the excuse the roadside assistance rep was insisting even though she didn't even bother knowing exactly where I broke down.
I escalated the issue with their customer service department and this is their response....
" we would advise that you contact the roadside department and escalate your concerns up their management where the call can be reviewed as this appears to be a specific incident related to that agent and not a corporate policy dispute"
Unbelievable! Apparently , it's not their problem . This is the kind of car rental company Enterprise Rent-a-car is. You rent , pay and you are on your own when the car breaks down even if you pay optional roadside assistance
It's a shame because this Enterprise location in Hiram / Powder Springs has great customer service . But their corporate Enterprise along with their roadside assistance are not . Beware and think 2x before renting a car from Enterprise !”
“Rented many cars from Austell Ga location for business travel. The cars are never clean inside. On my most recent rental the car reeked of foul body odor. I informed the desk employee when I returned the car and she just laughed. Stay away!!!”
“Rented a car from enterprise, it wasn’t clean at all and had noticeable cosmetic damage I tried to get a new car and was sent to 2 different places and was told I had to pay more money to get another van. Was told to wait on a call and never received one!”
“My neighbor has praised enterprise from day one! Unfortunately she is having truck problems and it's taking longer than expected! Enterprise agents have gone beyond the duty to fulfill her needs! She has been nervous about extending her rental, but today 23 April 2025 Robert gave her assurance of 💯 customer service! Ty enterprise!”
“This is the second time in the past year where I've issues with the car I rented with Enterprise. The first broke down on the side of the road 15 minutes after picking it up and the roadside assistance was a nightmare. We were left on the side of the road to fend for ourselves and then promised an uber which never came.
This time, we rented a car and I'm pretty sure the struts were bad or something was very wrong with it, it was a pretty new Audi and the road noise was terrible plus we felt every little bump in the road, it was not a smooth, enjoyable ride.”
“I don't even have the words to begin to tell you about my great experience at enterprise,cordova, tennessee. Joseph and Paul are exceptional! They went out of their way to help me all they could today. They are truly this the standard that we all are looking for. Thank you enterprise!”
“Horrible, shocking. I would never recommend them to anyone. We booked a car through them on Friday 19th April for our Easter weekend. We arrived at the Hammersmith office to be told that they did not have a car for us, despite our booking. They could not have been ruder or more disinterested in the fact that they had failed to deliver. The office in hammersmith is grubby. The assistant manager, did not get up from her desk at the back of the office to come and talk to us. Rather she sat at the back of the office and could not have cared less about their failure to deliver our rental car. We went to Europcar and what a difference. The will get a rating of five for me when I do their review. It cost us 45 pounds in a taxi to get to the office, when they could have called and said that despite our booking they did not have a car for us. There are so many solutions that could have been offered as an offering for their failure to deliver. A heavily discounted rental for another time for example. Disgraceful is the word that sticks in my mind.”
“Enterprise employees give out the best customer service. I just want to thank Mason And Jes The store manger for helping me out and having a smooth rental service. I Enjoy Your cars very helpful”
“I rent all my cars from the enterprise at 6044 s. Saginaw rd Grand Blanc mi location always have a great experience from fast check in to check out at turn in time .. This trip to get a car i dealt with Elizabeth LU Luzius the only issues i had with my rental was that the car smelled really strong like reefer/marijuana LOL the trunk the inside of the car upon return I brought it to Elizabeth's attention and she was kind enough to make it right and she steered me also to speak with the Branch rental manager Johno Rodriguez who also took care of the situation and made it right very pleasant experience so I just want to reach out and say thank you both for the great experiences as always I will use the Enterprise from here on out as I always have a great experience.”
“I recently had the pleasure of renting a car from Enterprise, and I have to say the customer service was absolutely top-notch. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. They made the entire process smooth and stress-free, answering all my questions with patience and care. What really stood out was how their employee, Derek Burns, went above and beyond to ensure I had the right vehicle for my needs and made sure I was satisfied. It's rare to come across such genuinely exceptional service these days, and I truly appreciate the effort. I'll definitely be returning to Enterprise for future rentals and highly recommend them to anyone looking for reliable service with a personal touch!
Shout out to Enterprise Location:
2601 S Federal Hwy
Fort Lauderdale, FL. 33316
All Star Employee:
Derek Burns”
“Booked an SUV and all they had when I arrived was the smallest car in the fleet. Person said, take it or leave it. I asked why I was being charged for the SUV when all they had was this small car. Was told - fixed price, maybe I can give you a $5 discount. Terrible terrible customer service. In a competitive world there are better options.”
“Rented recently from Enterprise Leasing in Sylacauga and was thoroughly satisfied with the vehicle leased. Blake went beyond expectations to get us on the road in a dependable vehicle.
I will definitely be using them again!”
“USAA had set it up so we could get a rental from enterprise after taking our car in to get repaired. We had to wait almost 3 hours to get a car. It seems that they don’t get the cars until there are customers for them. There were several of us unhappy people in their waiting room. I knocked on the manager’s door to get her help and make sure she knew what was going on. Rey poorly run business.”
“Once again Enterprise let me down! Left me stranded for an issue that was THEIR fault. Plug in two tires??? Now one is completely FLAT to the rim and I cannot continue my day. Called RSA, they sent me to another location and that location REFUSED to get me in another rental. Said that he didn't care that he was going to save what he had for people who reserved two weeks ago.”
“Checking out the vehicle was easier than expected, especially with a credit card problem. But then turning in the vehicle was also very fast and easy. Vashon Steele, the return agent at the LaGuardia Airport location, went out of his way to make the process stress free. The agents at Enterprise in NYC was the nicest people I encountered on my visit to the city.”
