“Their roadside assistance people are just plain horrible. They told you to go and pick up the replacement car because you have a flat tire for your current rental. Guess what you cannot get a replacement car unless the enterprise has your car. The roadside assistance said they cannot find a tow truck in my area. It’s Brea in Southern CA. They just keep bouncing you around to branch n roadside assistance.”
“I don’t recommend this place in Duke Street Alexandria va My husband rented a car for 2 days and I decided to use one day and I returning a round 4:45 they closed at 5:pm and they said live the keys in the box and they going to refund at next day because they closed and I ask way they don’t want to do In the moment I return the car and he said almost close and I still waiting for the refund and I never getting it more than one month and nothing 😒”
“I reserved a minivan 12 days before my trip, but just four days prior to departure, I received a call informing me that the vehicle was no longer available. I searched for alternatives, but the prices had nearly doubled. I then contacted the corporate customer service line, and they found a minivan available at a location an hour and 30 minutes away.
I called that branch to confirm, but they said they did not have the vehicle. I explored other options with no success. Then, just a day before my trip, I received a check-in link from the original branch, which made me assume they had a vehicle available. I completed the check-in and called in the morning to confirm, only to be told once again that the minivan was not available.
At that point, a representative offered to switch my reservation to a 7-passenger SUV, and I agreed. However, while on my way to pick it up, I called to confirm and was told the SUV needed an oil change and they didn’t know how long it would take.
I had reserved the vehicle for 9:00 AM to stay on schedule with my trip, and this entire experience completely disrupted my plans. The handling of my reservation was extremely unprofessional, disorganized, and lacked basic customer service. I am very upset with how this situation was managed.”
“I like the extraordinary customer service when issues came up. I hated the Genesis cross over I got initially and had requested a Dodge Challenger and you made it happen in a short time frame. When my car was complete I didn't know how to arrange a pick up from the body shop and BAM, I was put in touch with the Enterprise location closest to the body shop and that location made it happen. Lastly, the rep I dealt with at the downtown location called to follow up on the return to see if that was satisfactory as well as the entire process. I also commend Alexander (the rep at the downtown palm springs location) for bringing the daily rate down to what my USAA auto policy paid.
I have personally rented from this same location many times before and have gotten consistent extraordinary service!”
“Hi, we just rented a vehicle a week ago from Enterprise right here in Hinesville, Ga. Me and my family took a trip back home and rented the vehicle for 6 days.The type of vehicle we requested wasn’t in at the time of pickup so the gentleman that was assisting me that it’ll be a 30 minute wait before my requested car gets. So he gave me another option that he’ll give me another vehicle bigger and a lot more roomier at the same price as my original vehicle, so I accepted. The staff was absolutely fantastic very kind and pleasant, in the future I’ve decided that Enterprise will be where I’ll be renting my vehicle from…..thanks Enterprise keep up the good work 😊😊😊😊👍”
“Hi,
I had an exceptional experience at Enterprise Car Rental at 15900 E.6th Ave ,Aurora co 80011.Thanks to David Lee. From the moment I walked in, David greeted me with a warm and professional attitude that instantly put me at ease. His attention to detail, patience, and willingness to go above and beyond made the entire rental process smooth and stress-free.
David Lee,took the time to explain all the options clearly and helped me find the best vehicle for my needs. He answered every question with confidence and made sure I was completely”
“Marshall, TX location provided exceptional service. Andrew personally called me to clear up a misunderstanding. There were two other agents working that were patient and understanding. Would recommend this location.”
“The Delta Tsawasseen, B.C. outlet provided excellent service, above and beyond their regular service. The young woman at the counter helped us with another issue not related to the car rental. Many thanks!!”
“I am allegiant to enterprise because my local enterprise is the best! I reserve online easily. Pick up is no stress and even on a Friday night hour till close during graduation season my person matched my excitement level. It can’t be easy to remain positive when people are grumpy and I bet plenty people are when they’re a a rental place, but this enterprise representative made the experience a lasting memory for me. I dont write these reviews all the time, but enterprise in Bangor ME is the best we have.”
“I reserved a car about 5 days b4 the pick up date n I even got a conformation code so I can pick up the I wanted n when I get to the spot they saying sorry unfortunately we did not have that kind of car to either brands in Valdosta Georgia in this rental was for a prom night and I had a very hard time to even try to rent anything on the spot so I had to go Turo glady I found a car for rent and way cheaper on the spot”
“My experience with Enterprise was great which was the second time in as many months.
The check-in staff,Tia Lanier was pleasant and made sure I understood and knew where the vehicle's important functions were located.
It would be nice to offer a discount on in-person
reservations.
That would help me as well as others. Would you consider offering a small discount?”
“I reserved a car in person at buckland st Manchester cut. When I went to pick it up I was told I needed more paperwork. I’ve rented from enterprise 5 times in 4 years with no damage or past balance every time. The apparent area manager “Dan Wilson” very specifically told me there is no loyalty to repeat customers and you will be treated the same as a first time customer. I had my vacation delayed because of the hassle and a bad experience because of the business done by enterprise and the person they left in charge had no business or people skills.”
“I am writing to formally express my dissatisfaction with the service I have received during my current rental through your company, which was arranged via my insurance provider following a recent accident.
Upon receiving the rental vehicle, I noticed a slow leak in the front driver’s side tire. I immediately attempted to contact your team to resolve the issue, but unfortunately, my repeated efforts to seek assistance have been extremely frustrating and entirely unproductive.
I called the rental branch where I picked up the vehicle on multiple occasions, and each time I was left on hold for over ten minutes without anyone answering. After two such attempts, I gave up trying to reach them by phone.
I then tried the customer service helpline, only to be routed to a call center outside of the country. The representatives I spoke with had difficulty communicating in English, were dismissive, and offered no helpful resolution to my problem. Additionally, I attempted to use your online chat feature, which abruptly ended after providing a phone number, without verifying whether my issue had been addressed.
Throughout this process, I have encountered nothing but impersonal, ineffective support. I am now expected to either drive a vehicle with a known safety issue or resolve the tire problem myself—possibly by installing the spare tire—despite being told I will need the car for approximately four weeks. This level of service is unacceptable and does not align with the level of professionalism and care I expected from Enterprise.
I am requesting that this matter be addressed immediately by someone at the local branch or from a management team who can provide a proper solution. At minimum, I would like the vehicle to be inspected and repaired or replaced with a safe, fully functional rental vehicle.”
“Someone at Enterprise entered my wifes birthday into my account. Simple fix right? Wrong. Cannot be changed online, and when customer service is contacted, they cant change it either. They have to "elevate it to the management team in charge of the account" by sending them an email and wait for them to respond. Oh and they act like i changed my birthdate whenever i rent a car when im not even able to do so!! Not to mention, why would i want to change my birtdate? Im a senior citizen!! Absolutely completely ridiculous!! Beyond frustrating.”
“Went to rocky mount location after reservation,made another reservation at roanoke rapids,had to leave from there and go to knightdale,and from there to raleigh just to come up with no rentals available when was told vehicle will be ready when you get there, definitely won't recommend anyone to enterprise due to unprofessionalism especially the guy at the rocky mount nc location,Sorry Way To Carry Out Business”
“I reserved a vehicle on April 29th for pickup on May 2 at 4:30 pm. I received a phone call at 2:30 pm MAY 2 they had no cars to rent. NONE AT ALL!! HOW IS THIS POSSIBLE? The lady at the location I was supposed to pick it up at was ABSOLUTELY NO HELP AT ALL. Didn't even try to resolve the issue. I called another location near by and they connected me to someone else who told me she would reach out to the district manager to try and get me a vehicle. We'll, it's 5:45 pm and no response. Nice that I have no vehicle for my already planned and paid for trip. Awesome customer service. NEVER AGAIN!!”
“I have enjoyed Enterprise alot. Cars are tonotch and service is beginning to be much better. We are Blessed to have a lot here in Martinsville/ Henry County. Thank you.”
