“If I could leave zero stars I would. Not worth the hassle, not worth the head ache and not at all worth your business. If you have a problem, good luck trying to get true customer service. No one knows what the true policies are and you’re constantly being jumped from rep to rep. And god forbid your loaner gets towed. Life happens and enterprise is but there to make anything easier for you. Decent cars, sure m but consider a different company.”
“If I could rate lower I would!!! They are the most unprofessional customer service team and people I have ever had to deal with! While I understand stuff happens but 3 hours and the response from the employee was well I have been waiting and you need to wait!!! Sorry the funeral doesn’t wait and I book this vehicle two weeks in advance.”
“Reserved a car from Ottawa international airport. And returned on second day. There was a manager Matthew in the receiving area.
He was fantastic in service.
Even in this heavy winter weather, he was giving me a fabulous service.
His nose was running with cold. But loved to give a great service.
Thank you Matthew.”
“Newark McCarter Hwy,
be very careful with this branch, they will try to pin on you any little thing to charge your insurance if you do not purchase their insurance at time of rental. I mean you have to check every inch of the car (head lights included) no only scratches or dents.”
“I made a reservation over the phone for a location near my location where I dropped off my car for repair. I received a rental confimation by email. I did receive a call back from this Enterprise location and was told they do not have any cars available. I was told they would contact the next closest location and have them call me. I was never called back and called the location but the phone was never answered. I found an Avis rental that answered and they were exceptional in handling my rental needs. I needed a rental again a few weeks later and the same thing happened. I got a rental confirmation and got a call back saying they didn't have any cars available. I asked if there was problems with the reservation system and they told me yes there is, there is no inventory search when reservations are made.”
“Car steering wheel vibrated left and right at speeds above 50mph. Car smelled like smoke, seats were stained/dirty. Problems with phone charger. I had a monthly rental rate. Returned after 6 days to swap cars. If I swapped cars I would have to pay higher rate because it would be for 3 weeks thus I would not get the monthly. So the issue was with their vehicle and I need to pay more? Then I said terminate the rental and I would be charged the non monthly rate for the 5 days. You cannot make this up. Cancelled, will be cancelling another scheduled rental and I am done with Enterprise. They were my first go to for rentals the past few years. Now they aren’t on the list.”
“I reserved a car, got a confirmation number, took an Uber to the Enterprise place and when I got there I was told that no car was available. Then I took another Uber to a place further out of town and realized there was another Enterprise location not too far away. I reserved a car there, got another confirmation number, took another Uber there and when I got there was told that no car was available. Never again! That's no way to do business”
“My flight from IAD was cancelled two days in a row. After the 3rd attempt I decided to drive the 3 hours home. I rented a KIA Fort from the Dulles location on Monday afternoon and needed to return to the Johnstown Pa location where our car was parked within 24 hrs.
Katey at the desk was very nice. She knew I was very upset with the airline and was in a rush to get the car and pick both my wife and luggage up at baggage claim.
Katey walked me out the side door and sounded the KIA horn from the remote to show where it was parked. I went right to the car and never looked it over for damage. I picked up my wife and drove back home. Parked car in my garage and on Tuesday morning drive the rental to the Johnstown location. Upon arriving the kid (Noah) went out and immediately started looking at the front end like he knew something was up. He came back in and asked if I wrecked the car. I told him “absolutely not, why” he said the front drivers side quarter panel was cracked and the front passenger side wheelwell was missing the whole shroud. I told him that they had to have rented it to me that way as they knew I was in a hurry and didn’t buy their costly insurance plan.
My insurance company is fighting it out with them. If they have any surveillance cameras at the exit in Dulles they could certainly see the damage was there b4 hand. Just to be transparent, if I did in fact wreck the car, I would admit it and pay the piper. But I didn’t and it really disturbs me. Regardless, Travelers said I owe nothing but it just blows my mind that a company like Enterprise would pull such an undermined and disturbing ploy to have someone else pay for damage that was done by another party. Be it their employee or past customer.
I have rented from Enterprise many times in the past as I travel a lot for my business. If I find the need to ever use their services again I will be sure to go over the car I’m renting with a fine tooth come. 😡”
“Your local branch Apache Junction Mesa Az don't even bother to answer the phone. Puts you on hold and then hangs up on you. Poor or no customer service. What a waste.”
“I spoke with a lady by the name of DJ (sp) at the location in New Braunfels. She was very rude. She called me sir and hung up on me twice. When I tried to talk to her about a car she would cut me off and threaten to call the police. I don't appreciate being disrespected and I certainly do not appreciate being hung up on. My question was about making a payment and instead of answering my question she raised her voice, threatened to call the police and hung up on me. I will not refer this company to anybody. This is not how you treat customers. I understand if she's having a bad day, but you do not take your frustration out on customers just because they asked a question. If I could give zero stars I would!”
“Absolutely horrible experience. I've rented from this location multiple times with no issues but the staff is the reason I will never be back. I got into an accident recently and got a rental from them through insurance.
After a while I started paying out of pocket until I get my new car. My card was locked when they swiped it for payment which caused it to decline and their policy is they can only try once every 24 hours. So instead of them being patient with me and helping me come to a solution they caught attitudes and said id have to return the car right away. Mind you I've been paying this whole time with no problem. When I explained and even offered to call my bank in front of them they were not trying to hear me out instead the manager Shawn laughed at me.
They're so unprofessional and they don't care about their customers honestly never felt so disrespected.”
“The Martinsburg WV office has always done well by me. I've never had a problem, never had a bad experience. I know about the refundable deposit fee, and all the other particulars. Every staff member has always shown me the greatest courtesy, and has always been able to help me. Any time I need a rental car, they are the only place i will deal with.”
“On 1/28 I left a family heirloom ring inside an Enterprise rented vehicle (Massillon location). It's been in our family for over 50 years. Upon noticing this I visited the store, emailed customer service and also called them.
The Enterprise customer Service representative, says Enterprise is not responsible for lost items.
I replied, it's not lost but stolen from the vehicle by one of your employees.
Ensure to never leave anything in an Enterprise vehicle, as obviously theft is acceptable!!!!!”
“We rented an SUV from Phoenix South Mountain and headed to Cav Creek. On the way there, we heard a 'rubbing' sound when we went over the most minimal bumps. Called Griffin at South Mountain and he said no problem, Enterprise would change out the car, but we were more than an hour from his store. He we contact the Cave Creek store to see if they could help. Spoke to Evan at Cave Creek and he said he could. Long story short, Griffin and Evan had worked together at PHX and they got us into an equivalent replacement, that was actually returned to Evan the next day...and Evan continued to help us thru a couple small hiccups during our remaining 3 week rental. Great service !! Left everyone smiling !! Thx to both of your store Mgrs !!”
“Went to rent a car in mesa airport with a reservation and they messed up the reservations so while customer after customer comes thru we are waiting now for 45 minutes and they only have one type of car. Will not be renting vehicles thru this company anymore.”
