EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already had my charger replaced once, now it doesn’t schedule . My last review was deleted which is odd. So posting an update . I have been waiting for an answer for 2 weeks with no answer unless I call the tech team. Latest is that apparently these units are not compatible with VW cars 🚗”

Helpful Report

Posted 2 years ago

“A local firm to my home. I thought that would help and give ‘buy local’ type reassurance. The pre sales talk and reassurances are quite convincing. However, product is wholly unreliable, after sales service is non existent. Most of the time the unit does not charge. Most of the time the approach of the company is to equivocate, try diversionary tactics, but certainly not to take any pro-active steps to solve problems. The product and service are so terrible that I’ve had to say I’d visit the office to sort out the issues. That made a tiny bit of improvement. But not much! I’ve no experience of other domestic charging unit, but I’d say avoid EO at all costs.”

Helpful Report

Posted 2 years ago

Hi Phillip, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing a technical issue with your charger that is yet to be resolved. Customer satisfaction is incredibly important to us - we've flagged this to our Support team who have confirmed a second engineer visit has been scheduled to further investigate the situation. That said, if you need an immediate status update, please contact us directly on support@eocharging.com or 0333 77 20383. Thank you for your patience. Many thanks, The EO Charging team

Posted 2 years ago

“Based on my experience I would not recommend. I have a smart charger that only works when connected to wifi. I have changed my broadband provider and have not been able to reconnect through the app. Support is sparse, cannot call through to technical, spend ages holding for customer services, only for them to take a message saying I’ll have to wait 3 days for a response from technical. There’s no other way to get help with an offline charger that’s been down for a month.”

Helpful Report

Posted 2 years ago

Hi Monique, We're really sorry to hear that you're experiencing an issue with your charger, and that you're yet to receive technical support. We've flagged your case to our Support team and one of our experts will reach out today to investigate the situation further. Should you require an immediate status update please don't hesitate to contact us directly on 0333 77 20383. Thank you for your patience so far, it's our #1 priority to get you up and running as soon as we can. Many thanks, The EO Charging team

Posted 2 years ago

“Failed less than a year old and it's seemingly impossible to get support on the phone, email apparently takes 3 working days.”

Helpful Report

Posted 2 years ago

Hi David, We're really sorry to hear that you've experienced an issue with your charger and appreciate you taking the time to leave us a review. Customer satisfaction is incredibly important to us - we've flagged the situation to our Support team who have confirmed an engineer visit has been scheduled to investigate this and get you up and running as soon as possible. Should you have any questions, please contact us directly on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 2 years ago

“My Appointment been cancelled due to faults on components”

Helpful Report

Posted 2 years ago

“The engineer only had one colour of charger unit so no idea why we are asked for a preference. Connection is in bypass at present because the unit shorted out at the bottom neutral and earth connections. No electrical test certificate supplied for the works”

Helpful Report

Posted 2 years ago

Hi Ross, Thank you for taking the time to leave us a review - we're sorry to hear that you've encountered a couple of issues with the installation of your EO charger. The last thing we want is to let our customers down and so please be assured that our experts are currently reviewing your case as a top priority. They have confirmed that they have booked an engineer visit to your home on the 11th of July to resolve the problems experienced. If you need to discuss any details or rearrange your visit, please contact us immediately on install@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 2 years ago

“Absolutely Appalling after sales service. The home charger stopped working the CallCenter lady was completely unable to help me in any way. I could not recommend this company to anyone The home charges are cheaper than others but really don’t bother”

Helpful Report

Posted 2 years ago

Hi Joanne, We're really sorry to hear that you've had a frustrating experience with our customer support and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving the issue encountered. Could you please contact us immediately on support@eocharging.com or 0333 77 20383? When reaching out to our experts, we kindly ask you to have your charger's serial number handy (this can be found on the side of your charger). We look forward to hearing from you. Many thanks, The EO Charging team

Posted 2 years ago

“Delays with EO cost me the OZEV grant - I contacted you before Xmas but it took you months to arrange the installation”

Helpful Report

Posted 3 years ago

“Fitted on Thursday, went to charge car the following Thursday and the Charger blew up. My car is currently in the Town Getting charged on a public charger.”

Helpful Report

Posted 3 years ago

Hi Donald, We’re sorry to hear about the issue experienced shortly after the installation of your charger - please be reassured that we have flagged this with high priority to our Support team. Our experts have confirmed that they are currently working with your EO Approved Installer in order to investigate the issue and get it resolved as soon as possible, and will keep providing you with regular status updates. Customer feedback and satisfaction is incredibly important to us and it's our #1 priority to get your charger up and running again. Many thanks, The EO Charging team

Posted 3 years ago

“Still not working installed over a week ago, allegedly software issues, having waited 4 months for the installation. Shocking! Or would be if I had electricity!!!!!”

Helpful Report

Posted 3 years ago

“I have been waiting for over a week to speak to an engineer as my charger is not connecting to WiFi. Two calls made by me and still no response. So far not at all impressed.”

Helpful Report

Posted 3 years ago

Hi Ros, Thanks for taking the time to leave us a review. We’re sorry to hear that you're experiencing a connectivity issue with your charger and that you're yet to receive technical support. Please be assured that we are reviewing your case as we speak - one of our experts has reached out to you via email to get this resolved. Customer satisfaction is our #1 priority and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 3 years ago

“I paid for an Eo charger but the installer turned up with one that says octopus energy in huge letters. Doesn’t look as nice as what I bought. No I’m not with octopus energy. The installer just said he brought the wrong one. And he travelled over 100 miles he said. Would be good to check products before loading the van. So lost one star. The app is awful - if it was the year 2006 and apps were a new thing to us I would be more forgiving but really in this day and age the app gets you zero stars and fails the whole product - lucky for you one star is minimum to write the review. Sort the app out and get good installers and would be a 5 star product.”

EO Charging 1 star review on 12th March 2022

Helpful Report

Posted 3 years ago

Hi Mohammed, Thank you for taking the time to provide such a detailed review. We’re sorry to hear there has been an error with your order and that your experience with our app didn't match your expectations. Please note that we are currently reviewing your case and one of our experts will get in touch with you directly to discuss the situation. With regards to our app, we’ve passed your feedback onto our Software Development team who are continuously working to improve it. If you do need support with a specific feature of the app then please don’t hesitate to contact us on support@eocharging.com Thanks, The EO Charging team

Posted 3 years ago

“Cable not installed straight, box not level, cable hole drilled in the wrong place.”

Helpful Report

Posted 3 years ago

“EO claimed that fitting would be in six weeks, took three and half months, finally fitted a 10 daysago and worked for ten minutes until the electrician left. Has not worked since and no sign of anyone coming to fix it”

Helpful Report

Posted 3 years ago

“Very bad Customers service. Contract agreed and money paid and then more money. No grommets for the Screw holes and no instructions on how to use them. Very bad experience”

Helpful Report

Posted 3 years ago

“Why is there not a zero star option because this company deserves it. This is a disaster product. The company has no maintenance system in place whatsoever. I had problems with my charger from day 1 which took weeks to fix and then only after I left a stinging review. I was invited to amend the review on the promise of a replacement charger which has never materialised over a year after it was promised. When I followed up I was ignored. This unreliable heap of junk this company supplies has packed up once again. This is sadly the only way this company does anything. Nobody will offer any assistance until you leave a bad review. Pending the action they now take I will be leaving further revelations in due course.”

Helpful Report

Posted 3 years ago

“I have a EO mini Pro and will never ever buy anything from EO again. I'm a Electrical contractor and off grid solar installer and install complex systems daily. But this little piece of garbage beat me. First 3 to 5 hours of training noone tell you about, second it can never work anyway till you get the stock 'assigned' to you after a call to tech support - and im in australia so this is 7pm at night. I guess this is how they ensure you are trained. Several calls to tech support, about 12 hours total over 6 months to get it working. If the job was for a customer I'd be going bankrupt. Instead of making thier garbage better they just make the training longer. It's anual renewable too so you have to do it again. I installed a $1.2mill battery by ABB/Samsung in the same timeframe without annually updated installer training... It's very "home made" with hobby grade electronics. Raspberry Pi as the processor. The plastic isn't uv stable, used to be black, it's now white. I'd be surprised it's still there a year from now. It's solar mode uses solar produced. This is useless as my house also need that power. If it used solar that was being exported it would be excess solar power and be essentially free power. They way they do it is solar power(that's not excess) goes to the car and then the house imports coal power at the same time. Unlikely to save you any money at all Just chuck their instructions in the bin, and move the CT to the incoming mains and it will now put power in the car that was going to be exported. Excess or spill solar will now charge your car for free. Tech support is useless. Very expensive. The app is crappy and no API or any other input. Don't waste your time and money on this company.”

Helpful Report

Posted 3 years ago

Good afternoon, We’re sorry to hear that your experience to date with installing your EO charge point didn't match your expectations and thoroughly appreciate you taking the time to leave us a review. Our online technical training has been created to ensure installers are well equipped when installing our products, and each product-specific module has been designed to be 30-40 minutes long. Please note that we have immediately flagged your feedback to our On-boarding team who have confirmed the module covering the solar abilities of the EO Mini Pro 2 remains incomplete on your account, which could explain the difficulties encountered whilst installing your unit. That said, we're keen to ensure that you've got access to a reliable charger and invite you to contact our technical expert directly on support@eocharging.com or 0333 77 20 383 to discuss the situation in further detail. We now offer 24x7x365 customer support so please select the ‘Technical Support’ option if your call is outside of our UK-based opening hours of 9-5. Many thanks, The EO Charging team

Posted 3 years ago

“My charger doesn’t work. It disconnects after a few minutes. The app is very basic and the Wi-Fi function keeps failing. I’ve only had 30 minutes of charge since it was fitted last week. I’ve emailed EO but no response.”

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Posted 3 years ago

“Really wanted to give this charger a 5 star review but unfortunately 3 big things that make that not possible: 1.) You have to have separate accounts for each charger so if you're getting more than one (we have 2 for our 2 electric cars) then you have to log out of one and log back into the other 2.) Solar bypass pulls more than the bypass amount and doesn't look into where the energy is coming from. So once a solar export starts it'll kick in and drain your home battery or pull more energy than the export pulling peak power off the grid, or more often than not both. 3.) Hidden charges, did you get told you have to pay for the app every single month after 3 years or you'll loose access to the charge scheduling, solar bypass etc... No me neither, don't get me wrong I've nearly 3 years for them to change that policy before it impacts me but very, very, very naughty. It's a real shame as the chargers themselves are exactly what we hoped for small, discrete and fit in with the building. If it wasn't for those three problems I'd happily give them a rave review.”

Helpful Report

Posted 3 years ago

“Charging unit failed not long after installation. I have been repeatedly told they would fix it, then replace it but months on i'm still left with a faulty unit while they 'work on a fix'. I have asked for the unit to be removed and a refund issued and they say they will arrange for an installer to remove the unit but there's always an excuse. AVOID!”

Helpful Report

Posted 3 years ago

EO Charging is rated 4.4 based on 1,210 reviews