EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service. Thanks to the team.”

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Posted 3 years ago

“Very good installation and excellent customer service.”

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Posted 3 years ago

“Time of arrival not advised. Suitability of location for WiFi connection not discussed. Left without checking socket to car connection working. Did advise us to contact energy provider as incoming voltage very high to the property and charging could be effected.”

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Posted 3 years ago

Hi Stuart, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 3 years ago

“Very pleased with the charger and fantastic, friendly service.”

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Posted 3 years ago

“Great”

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Posted 3 years ago

“Really great clean and tidy install by Matt. Now just need to wait for my car to arrive.”

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Posted 3 years ago

“The charger itsel is very neat good, but the app needs to be improved, I’m using EV.Energy ap instead to manage the charging”

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Posted 3 years ago

“Excellent service from initial communication through to charger install. Highly recommended !!”

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Posted 3 years ago

“Everything proceeded smoothly. App works great to ensure that charging only happens if and when I want it to. I have left the charger set up to only charge while on the cheap Octopus Go rates, but will also allow it to charge when there is excess solar available.”

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Posted 3 years ago

“Great service. Installer very polite and courteous”

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Posted 3 years ago

“My first home charge went brilliantly thank you. So easy to use.”

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Posted 3 years ago

“Professional, quick and responsive. Excellent service from start to finish. Really recommend!!”

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Posted 3 years ago

“The EO ordering process was slick and professional and was administered by helpful and professional staff. 10/10. The installation by Scott Electrical Ltd of Leeds was carried out promptly and efficiently and Paul and his colleague had an excellent knowledge of the product. They could not have been more helpful and they explained things in great detail, including associated software issues. Both were knowledgeable and extremely effective. 10/10.”

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Posted 3 years ago

“Installer was great, the app could do with some work, currently not working to charge my car”

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Posted 3 years ago

“Does a good job of basic charging with timer but the app has limited functions and I can't see any way to link smart features like IFTTT”

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Posted 3 years ago

“Very Neat”

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Posted 3 years ago

“The mini pro 2 is very easy to use but the app that goes with it could be improved quite a lot to add detail and logging. It would be very useful to know what the plans are for the app and when new features can be expected.”

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Posted 3 years ago

Hi Nicky, Thanks for taking the time to leave us a review - we’re really pleased your EO charger is up and running! ⚡️ That said we're sorry to hear that your experience with our app didn’t match your expectations. We're currently working in the background on a big update to our app which will feature a host of new options and we will do our best to keep all customers updated. Unfortunately we can't unveil a specific release date for the new app just yet but we'd highly recommend you keep your eyes peeled on your app store at the end of March. Best, The EO Charging team

Posted 3 years ago

“excellent service and very nice and delegate design.”

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Posted 3 years ago

“Very happy with both the installation and the arrangements and communication up to the install. The installer was helpful and flexible in ensuring cable run was as unobtrusive as possible. Happy to recommend.”

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Posted 3 years ago

“Compact unit (EO Mini Pro) and clean install. However, it’s still not working. Hopefully can be sorted quickly but frustrating it wasn’t working immediately and requires another engineer visit”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews