EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

Write Your review

Tell us how EO Charging made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the beginning to end of the process I was supported throughout and kept informed of progress. If all companies provided customer service as well as Crosstech Ltd then life would be so much easier.”

Helpful Report

Posted 3 years ago

“The gentlemen who fitted the charge point was very very helpful his knowledge on the Chargers was very good and he gave me some good advice when he was fitting the chargepoint the weather was atrocious it was pouring with rain but he still fitted the chargepoint a big thank you to him”

Helpful Report

Posted 3 years ago

“A seamless system with support available throughout the process. I was kept well informed by EO and my installer, Gary and was thrilled with the ease and professionalism of the install! I don't have my car yet but the app seems to be very easy to use and intuitive so I don't foresee any issues.”

Helpful Report

Posted 3 years ago

“informative throughout, really helped to understand the difficulty of knowing what you can and cant do at home. the job was done on time, neatly and with absolutely no mess.”

Helpful Report

Posted 3 years ago

“Very efficient, came on the date promised, did the job in under 2 hours and left everything tidy. Highly recommended.”

Helpful Report

Posted 3 years ago

“Very pleased with the service and finished product fitted professionally and without any fuss.”

EO Charging 5 star review on 20th June 2021

Helpful Report

Posted 3 years ago

“EO staff were very helpful. The charger was installed promptly, looks neat and does what it’s supposed to do.”

Helpful Report

Posted 3 years ago

“Great service, very professional and really happy with my EO Mini Pro. Nice sleek unit with a clean install. App works well and does everything I need, including solar charging.”

Helpful Report

Posted 3 years ago

“Good service throughout from installer and EO. Simple machine that works well and looks pretty discrete.”

Helpful Report

Posted 3 years ago

“Great service from Edward , the process was very straight forward . I’m a very happy customer !”

Helpful Report

Posted 3 years ago

“The style of the charge is nice, easy to use, installation was straightforward BUT registration and linking the charger to the house WIFI was tricky and took ages. The installer had to phone someone! Delivery took ages…longer the the electric car!”

Helpful Report

Posted 3 years ago

“I had the EO Mini Pro 2 charging unit installed by Pure-EV. I am very please with the unit, it is small, smart (both in appearance and wifi program capability) and fits in very discretely within my property. The unit needed to be install some 15 metre's from my house (to allow charging on a two car drive) and Pure-EV fitted it superbly. Replacing grass sods and paving flags, to name but a few. (I had installed my own post and lifted the laminate floor to save costs). The box inside the house (earthing unit) again fits in nice under my stairs. Once completed other than the cable coming out at the charging unit position, you cannot see any other visable cables anywhere. Well done to both EO Charging and Pure-EV, would definitely recommend. Thank you”

EO Charging 5 star review on 18th June 2021

Helpful Report

Posted 3 years ago

“Great service from start to finish. I was fully informed of the process and the selected installation partner has also promptly contacted me to confirm date and time, and ensure that I have no further questions. On the day, the electrician arrived on time and was very professional. Works took only 90min as opposed to an estimated 4h and did not require switching the electrics off so it did not disturb my work times! Charger works as described. I am a happy customer.”

Helpful Report

Posted 3 years ago

“Installation engineers were very competent and efficient and charger is working well. However, there was a delay of a couple of weeks in actually getting the charger installed due to a number of factors, principally the fact that it had not been stressed or noted during the survey, that an additional piece of equipment would be required for the installation. This meant that the engineers had a wasted journey on the originally scheduled date of installation plus necessitated the purchase of an additional mains charging lead to cover the delay.”

Helpful Report

Posted 3 years ago

Hi Alan, Thanks for taking the time to leave us a review, we're really pleased your charger is up and running. That said we're sorry to hear that you experienced a delay with the fitting of your charger and apologise for any inconvenience caused. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to carry out a remote survey to determine whether the installation is standard or if any extra work is needed (for example additional CT clamps). We appreciate that the surveying process may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 3 years ago

“The service for installation was excellent. The support was very good and someone has been able to answer my call and provide the answer I needed both times I've called.”

Helpful Report

Posted 3 years ago

“Great communication, prompt, polite A fantastic service all round. Definitely recommend this company.”

Helpful Report

Posted 3 years ago

“Whilst charger is working, I can't get the App to work, charger off line despite good wifi signal.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for taking the time to leave us a review and sorry to hear you're experiencing connectivity issues with your EO charger. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to work with you in resolving this issue - one of our team has emailed you this morning and is awaiting to hear back from you. Many thanks, The EO Charging team

Posted 3 years ago

“So far so good, I have only used the charger once and obviously it has worked. Organisation was good, I was kept informed about when the install would be happening. On the day, unfortunately the installer was more than a couple of ours later than was organised, though I was contacted and informed of this(hazards of the job if he had had a difficult install before mine). The install was pretty straight forward, as I had pre prepared for the charge point and the installer was very helpful and polite. 4 stars only as it made me late for an appointment.”

Helpful Report

Posted 3 years ago

“I'm very pleased with the installation. The company communication was exemplary and the whole process went very well. The installer was punctual, knowledgeable and very friendly and carried out the work with the minimum of fuss and to a very good standard. The unit is small and looks smart, no fuss.”

Helpful Report

Posted 3 years ago

“Very happy with service from EO. Ours was a difficult installation but they were absolutely brilliant and got the job done. Can’t thank them enough has made such a difference been able to charge car at home. Happy to recommend them would give more stars if could”

Helpful Report

Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews